Deck 1: Introduction to Operations Management

Question 1

An organization is judged by how its operations performs rather than by what the organization claims it is doing.

Answer 1

True

Question 2

Operations management is concerned with those activities that enable an organization to transform a range of basic inputs into outputs for the end customer.

Answer 2

True

Question 3

Operations are about a limited, specific function.

Answer 3

False
Explanation:It is a company-wide and inter-firm activity embracing a number of different areas and utilizing these in order to satisfy customers and other important stakeholders.

Question 4

Various forms of operations often take place simultaneously across the organization.

Question 5

Operations include functional activities such as: inventory management, supply and logistics, capacity and scheduling, quality control, management of process technology, human resource management, and a range of activities associated with information and communications.

Question 6

The operations task is concerned with taking various types of inputs and converting them into outputs, along with various support functions that are closely associated with this basic task.

Question 7

The operations task is only concerned with taking various types of inputs and converting them into outputs'

Question 8

Value added, simply put, means that the income or benefit derived from performing a particular operation is greater than the cost of doing so.

Question 9

The transformational processes used in operations can be applied to materials and information, as well as customers.

Question 10

Value added is decreasingly important in times of recession

Question 11

Traditionally, operations management has been very concerned with the management of value, but this element of responsibility has changed recently to managing costs.

Question 12

Cost, instead of value, must be used in analyzing competitive position.

Question 13

Where an organization is located has little impact on capacity and supply chain decisions.

Question 14

With operations managers' capabilities, the best marketing and corporate plans can be achieved.

Question 15

Operations is part of an extended supply chain.

Question 16

Organizations focused on vertical integration only move into areas where they have expertise.

Question 17

In value-conscious markets where costs and prices must be carefully controlled, the utilization of automation and workforce reductions are necessary.

Question 18

We realize that Operations are part of an extended supply chain when we realize that

A) Operations are no longer an organization-specific affair
B) Operations involve collaboration with both vertical and horizontal stakeholders
C) All of the above
D) None of the above

Question 19

Which of the following are enablers of an organization's ability to create outputs for its end customers?

A) Materials
B) Energy
C) Information
D) Finance
E) All of the above

Question 20

Which of the following are enablers of an organization's ability to create outputs for its end customers?

A) Requirements
B) Knowledge
C) Information
D) Capabilities
E) All of the above

Question 21

Operations includes all of the following except:

A) Inventory management
B) Capacity management
C) Process management
D) Warehouse management
E) all of the above

Question 22

Responsibilities for Operations Managers include:

A) Value management
B) Capacity management
C) Process management
D) Innovation
E) all of the above

Question 23

Responsibilities for Operations Managers include:

A) Sustainability
B) Technology
C) Procurement
D) Supplier Relations
E) all of the above

Question 24

In value-conscious markets where costs and prices must be carefully controlled, all of the following are recommended except.

A) Knowledge management
B) Experience
C) Appropriate technology
D) Workforce reduction
E) All of the above

Question 25

In value-conscious markets where costs and prices must be carefully controlled, all of the following are recommended except.

A) Knowledge management
B) Process-focused quality management
C) Appropriate technology
D) Differentiated products
E) All of the above

Question 26

In value-conscious markets where costs and prices must be carefully controlled, all of the following are recommended except.

A) Experience
B) Appropriate technology
C) Process-focused quality management
D) Knowledge management
E) All of the above

Question 27

The extent to which operations managers become involved in activities in the entire supply chain depends on a number of factors, except for:

A) The nature of the industry
B) the reputation of the organization
C) the profit margin of the company
D) the size of the organization
E) All of the above

Question 28

Key strategic decisions within operations management include:

A) What business is the firm really in?
B) What does the firm do best?
C) Should it outsource some of its activities, and if so why, where, and how?
D) How can opportunities become quickly exploited?
E) All of the above

Question 29

Manufacturing and service operations often link together in providing:

A) total customer offering
B) value added benefit to the consumer
C) economic benefit to companies
D) none of the above

Question 30

The term used to describe the current era of operations is:

A) Mass Customization
B) Flexible Specialization
C) Lean production
D) Agile
E) all of the above

Question 31

What period of change did operations management NOT go through?
I) Craft
Ii) Quality
Iii. Mass production
Iv) Globalization
V) Current

A) i and ii
B) i and iii
C) i and iv
D) none of the above
E) all of the above

Question 32

Which of the following is not one of the three key forces to date that has changed operations management?
i. economic
Ii) social
Iii) technological
Iv) wealth
V) fashion
Vi) invention

A) i, ii, and iv
B) ii, v, and vi
C) iv, v, and vi
D) all of the above
E) none of the above

Question 33

Fundamentally, goods and services can be categorized as which of the following
I) necessities
Ii) Luxuries
Iii. happiness

A) i and ii
B) ii and iii
C) i, ii, and iii
D) none of the above

Question 34

Which of the following terms describe the current era of operations?
I) Mass Customization
Ii) Flexible Manufacturing Systems
Iii. Toyota Production System
Iv) Agile
V) Strategic

A) i, ii, and iii
B) ii, iii, iv, and v
C) i, ii, iii, and iv
D) i, iii, iv, and v
E) all of the above

Question 35

Which of the following terms describe the current era of operations?
I) Mass Customization
Ii) Flexible Specialization
Iii. Lean
Iv) Agile
V) Strategic

A) i ii, and iv
B) ii, iii, iv, and v
C) i, ii, iii, and iv
D) All of the above
E) None of the above

Question 36

Which of the following factors are driving the current era of volatile markets and industries?
I) Wealth
Ii) Fashion
Iii) Invention
Iv) Creativity
V) Technology

A) i ii, and iv
B) ii, iii, iv, and v
C) i, ii, iii, and iv
D) All of the above
E) none of the above

Question 37

The rise of servitization was due to all of the following except:

A) Shrinking profit margins
B) Customers wanting an overall offering
C) Need to improve competitiveness
D) None of the above
E) All of the above

Question 38

Explain the evolution of Operations Management.

Question 39

What are the functional areas typically associated with operations?

Question 40

Why is understanding an organization's operations important for its overall success and sustainability?

Question 41

How does the transformational processes differ from the other operational processes?

Question 42

Why are operations not wholly organizationally specific?

Question 43

What forces have significantly affected the evolution of operations management and why?

Question 44

Explain servitization and its growing importance

Question 45

What are the issues facing manufacturing?

Question 46

Explain how operations management can help firms enter and compete in both new and existing markets

Question 47

Explain why does operation need to be linked to markets

Question 48

What forces are driving the era of volatile markets and industries, and to what effect?

Question 49

Identify and explain some of the complexities of modern-day operations.

Question 50

Identify and explain some of the challenges facing modern-day operations.

Question 51

Explain have the rate of change in business is affecting modern-day operations.

Question 52

Explain how operations management supports an organization's ability to compete.