Deck 9: Terminating Healthcare Employees

Question 1

. Terminating an employee is one of the most disliked responsibilities of supervisors.

Answer 1

True

Question 2

Employee handbooks have been upheld in court cases as employment contracts.

Answer 2

True

Question 3

One of the reasons healthcare employee terminations occurred because of poor job performance and theft.

Answer 3

False

Question 4

Employee discharge occurs when an employee has not improved their job performance.

Question 5

. Employee separation occurs in four different ways: an employee resigns, retires, is laid off, or is terminated.

Question 6

Employment at will doctrines is more prevalent in public organizations than private.

Question 7

The public policy exception states that an employer cannot terminate an employee if they refuse to comply with an employer's request to perform an illegal action, violating public policy.

Question 8

Due process methods provide employers with the opportunity to build a case against an employee they would like to terminate.

Question 9

Alternative dispute resolution methods are opportunities to resolve labor disputes outside the court system.

Question 10

Peer review panels are examples of third-party external mediators who review labor complaints and make recommendations to resolve the issue.

Question 11

The easiest methods of alternative dispute resolution are open door policies which are external methods of resolution.

Question 12

Implied contracts can occur when a potential employer makes a verbal promise such as "if you do a great job, you will have a job for life" to an employee or an employee handbook or manual suggests a type of contract.

Question 13

In 2001, AAA launched the Healthcare Payer Provider Arbitration Rules, which focuses on reimbursement disputes between providers and payers in the health care industry.

Question 14

The step in the progressive discipline approach is to give the employee an official written warning for their personnel file.

Question 15

The first step in the positive discipline approach is to counsel the employee.

Question 16

When the new employee is hired, one of the first pieces of documentation given to the
individual is their benefits package.

Question 17

Managers should have an exit interview with the terminated employee in a comfortable environment to ensure the employee is treated with respect and understands what has happened.

Question 18

It is important that all supervisors know who is being terminated so they can share that information with their employees.

Question 19

An administrative termination is a termination of employment without cause such as a layoff of employees.

Question 20

Employees are terminated for cause when they make a serious judgment error. Examples are stealing or threatening another employee.

Question 21

An external procedure for resolving employment disputes is:

A) Peer review panels
B) Open door policy
C) A and B
D) Arbitration

Question 22

The ______________________ which is the largest alternative dispute resolution provider, trains individuals in resolving employment issues through

A) Arbitration and Mediation Services
B) Mediation and Conciliation Services
C) American Arbitration Association (AAA)
D) Alternative Dispute Resolution Association

Question 23

These insurance products became popular in the 1990s when the Civil Rights Act of 1991 (amendment to the Civil Rights Act of 1964) was passed, which allowed financial damages for discrimination and harassment suits.

A) Managed care insurance
B) Indemnity insurance
C) Social media insurance
D) Employment practices liability insurance

Question 24

Most states adhere to the___________________, which means that, in the absence of a legal employment contract, employees and employers can end their relationship
for any reason.

A) Public policy doctrine
B) Employment-at-will doctrine
C) Discharge at will doctrine
D) Termination at will doctrine

Question 25

The ___________________________has been adopted into the Uniform Commercial Code and the American Law Institute's Restatement of Contracts.

A) Good Faith Pact
B) Honesty and Integrity Pact
C) Breach of implied covenant of good faith and fair dealing
D) None are correct

Question 26

An alternative to employment-at-will doctrines is the establishment of ___________________ which provide employees with the opportunity to appeal the organization's decision to terminate the employee.

A) Due process methods
B) Due diligence methods
C) Due force methods
D) A and B

Question 27

This external negotiator,______________, intercedes to resolve a dispute, but his/her suggestion is not legally binding.

A) Peer review panelist
B) Open door negotiator
C) Arbitrator
D) Mediator

Question 28

Most employers use the_____________________, which is a formal discipline process in which repeated negative behavior results in more serious disciplinary measures.

A) Positive discipline approach
B) Hot stove approach
C) Employment at will approach
D) Progressive discipline approach

Question 29

Which type of termination allows an employee to collect unemployment benefits?

A) Involuntary termination
B) Voluntary termination
C) Administrative termination
D) Absolute termination

Question 30

Employees are terminated ________________which occurs when an employee jeopardizes other employees- examples are stealing or threatening another employee.

A) Just cause
B) Lack of cause
C) Due cause
D) For cause

Question 31

Supervisors should be very familiar with the content of what employment document?

A) Employee handbook
B) Health insurance handbook
C) Orientation handbook
D) None of the above

Question 32

__________________ consist of specially trained employees that become involved in evaluating employee disputes. They are required to sign confidentiality agreements regarding the process.

A) Open door policy
B) Arbitration panel
C) Open door panel
D) Peer review panels

Question 33

If an employer fires an employee for refusing to violate public policy, this would be construed as _________________.

A) Illegal discharge
B) Wrongful termination
C) Illicit discharge
D) Due cause

Question 34

if you do a great job, you will have a job for life" is an example of what?

A) Employee handbook
B) Implied contract
C) Wrongful contract
D) Hot air

Question 35

A __________________ consists of several conferences that focus on changing employee behavior from positive to negative.

A) Progressive discipline approach
B) Positive discipline approach.
C) Termination discipline approach
D) Voluntary discipline approach

Question 36

_________________ is a relationship between an employee and an employer with expectations by each that the responsibilities of the other will be fulfilled.

A) Employment
B) Employment at will
C) Work at will
D) None are correct

Question 37

Which is the easiest way to terminate an employee?

A) Employment at will
B) Public policy exception
C) Due cause
D) For cause

Question 38

When a new employee is given a copy of the handbook, what should the organization do?

A) Ask for their input immediately
B) Test them on the material
C) Ask the employee to sign a receipt indicating he or she has received the handbook, maintaining the receipt in the employee personnel file.
D) Tell them they can put it in their desk and forget about it.

Question 39

To ensure that a termination process is fair and legal, the organization should:

A) Conduct routine performance appraisals
B) Provide consistent employee feedback
C) Communicate employer expectations to the employee
D) All are correct

Question 40

Which statement is correct about an open door policy?

A) It is the easiest method of providing an avenue for discussion of employee issues.
B) There is only one person listening to the employee about an issue
C) Although there are limitations, it is better than no due process policy
D) All are correct

Question 41

Matching
-The decision of the _____________ is a binding decision that both parties must abide by and is enforceable under federal and state laws.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 42

Matching
-. The __________________ states that an employer cannot terminate an employee if the employee refuses to comply with an employer's request to perform an illegal action that would violate a public policy

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 43

Matching
-__________________occurs when an employee exhibits behavioral problems that are offenses for termination

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 44

Matching
-________________ can occur when a potential employer makes a verbal promise such as "if you do a great job, you will have a job for life"

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 45

Matching
-The __________________which is the largest alternative dispute resolution provider, trains individuals in resolving employment issues through arbitration and mediation.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 46

Matching
-F An employer initiates________________-of an employee for poor performance.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 47

Matching
-________________- consist of specially trained employees that become involved in evaluating employee disputes. They are required to sign confidentiality agreements regarding the process.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 48

Matching
-________________intercedes to resolve a dispute, but the suggested agreement is not legally binding

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 49

Matching
-________________covers employer legal fees, settlements, and judgments due to employment matters.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 50

Matching
-If an employer fires an employee for refusing to violate public policy, this would be construed as _________________.

A) Arbitrator
B) Public policy exception
C) Employee discharge
D) Implied contracts
E)American Arbitration Association
F Involuntary termination
G) Peer review panels
H) The mediator
I) Employment practices liability insurance (EPLI)
J) Wrongful discharge

Question 51

Which process do think is more effective? Positive discipline or progressive discipline approach? Defend your answer.

Question 52

How do you feel about employment at will policies? Are they fair?

Question 53

Discuss the different types of due process approaches. What experiences have you had with these approaches.

Question 54

Perform an internet search. Discuss a company that uses EPLI.

Question 55

What are the exceptions to employment at will policies?

Question 56

What is the importance of the employee handbook?