Deck 12: Managing Conflict Stress and Time

Question 1

Change is a factor that reduces conflict.

Answer 1

False

Question 2

Forcing is an unassertive, cooperative style in which the individual's concern for self is low while their concern for others is high.

Answer 2

False

Question 3

Collaboration is a problem solving style that is effective when dealing with conflict head on and trying to interpret differing points of view.

Answer 3

True

Question 4

Any external stimuli that cause psychological or physical wear and tear can be considered stress.

Question 5

Stress is the result of a chemical reaction in the body triggered by certain external stimuli.

Question 6

Positional bargaining involves proposing and then giving up a sequence of positions.

Question 7

The collaboration conflict management style should be used in all conflict situations.

Question 8

All aspects of stress have negative consequences on a person's well-being.

Question 9

If several major life events occur within a year's time, a person becomes more susceptible to excessive stress.

Question 10

Collaboration conflict management is the appropriate style to use with ad hoc task forces.

Question 11

The compromising style is appropriate when the parties have reached an impasse due to mutually exclusive goals.

Question 12

Positive stress, known as "eustress" can be a motivator.

Question 13

Misunderstandings due to ineffective communication are the only causes of conflict.

Question 14

Principled negotiation, or negotiation on the merits, is an alternative to positional bargaining.

Question 15

The avoiding conflict management style is effective to use when dealing with trivial issues.

Question 16

All conflict is dysfunctional and hinders effective decision making.

Question 17

Principled negotiation results in several win-lose or lose-lose outcomes.

Question 18

The fight-or-flight response is a reaction that helps people with stress effectively.

Question 19

Mary Parker Follett's integration process enjoys the support of several collaboration advocates.

Question 20

Traffic is an example of an external stimulus that can trigger a stress reaction.

Question 21

Self-motivated achievers tend to be candidates for burnout.

Question 22

A time log helps in determining how time is actually being spent.

Question 23

Type A people worry less than Type B people, and desire more satisfaction from their work.

Question 24

"A" priority activities are those that are routine and relatively unimportant.

Question 25

Which of the following conflict management styles has an individual demonstrating a high concern for self and others?

A) Accommodating
B) Collaborating
C) Compromising
D) Avoiding

Question 26

____ is a conflict management style that is most useful in emergencies, where quick decisions are necessary.

A) Forcing
B) Compromising
C) Collaborating
D) Accommodating

Question 27

One method by which time can be managed more effectively is by setting priorities appropriately.

Question 28

Physical exercise can help minimize the adverse symptoms of stress.

Question 29

Managers who exhibit extreme Type B behavior patterns tend to practice close supervision.

Question 30

Indecision is a common supervisory time waster.

Question 31

____ can cause dysfunctional conflict.

A) A common set of objectives
B) Downsizing in an organization
C) Abundance of resources
D) Unambiguous information

Question 32

A high income is much more important to one's happiness and well-being than good interpersonal relationships.

Question 33

Candidates for job burnout experience stress caused predominantly by personal factors.

Question 34

Burnout is a stress-related malady that generally originates in the setting where people invest most of their time and energy.

Question 35

A majority of supervisors and managers fall into the category of Type A behavior.

Question 36

Which of the following is TRUE about conflict?

A) It is often disruptive and damaging.
B) It can be caused by scarcity of resources.
C) It always hinders effective decision making.
D) It is not caused by changes in the organization.

Question 37

____ is an unassertive, uncooperative style in which an individual's concern for self and others is low.

A) Avoiding
B) Accommodating
C) Forcing
D) Compromising

Question 38

The life event that has the greatest impact on one's emotional health is a job promotion.

Question 39

Time management is the ability to use one's time to get things done when they should be done.

Question 40

Supervisors who allow their lives to be controlled by other people or life's events, handle stress much better than other individuals.

Question 41

Which of the following is a distinguishing characteristic of burnout candidates?

A) They experience stress caused predominantly by job-related stressors.
B) They tend to be realistic in their views.
C) They tend to seek attainable goals.
D) They would be operating at the physiological fulfillment level of Maslow's needs hierarchy.

Question 42

When humans encounter stress, _____.

A) a chemical reaction triggers a fight-or-flight response
B) their bodies go into shock and shut down completely
C) their minds slow down and gain a sense of control
D) they suffer a detached out-of-body experience

Question 43

Individuals exhibiting Type A behavior:

A) tend to want to work on too many things at once.
B) tend to devote more time to exercise.
C) tend to be calm and worry less.
D) tend to delegate work to employees who can perform better.

Question 44

When engaging in physical exercise, it is important to remember that:

A) people who revitalize their bodies are more likely to worry.
B) strenuous physical activity causes people to become upset over events and problems.
C) a person's muscles and circulatory system are not designed for a life of activity.
D) the exercise should be vigorous to the point of inducing perspiration.

Question 45

Which of the following is NOT true about stress?

A) It releases a flood of hormones.
B) It can be damaging to multiple internal organs.
C) It is harmful to both body and mind.
D) It always hinders performance.

Question 46

People exhibiting Type B behavior:

A) tend to accomplish too many things in a short time.
B) tend to be unrealistic in estimating the time it takes to complete an assignment.
C) tend to be calm and devote more time to exercise.
D) tend to struggle against other people to accomplish their ends.

Question 47

Stress can do all of the following, EXCEPT:

A) contribute to heart disease.
B) contribute to accidents.
C) contribute to job performance.
D) contribute to positive well-being.

Question 48

The _____ style of conflict management is appropriate when the parties have reached an impasse due to mutually exclusive goals.

A) collaborating
B) forcing
C) accommodating
D) compromising

Question 49

Which of the following organizational and work factors would NOT be the cause for excessive stress to occur?

A) Unambiguous work objectives
B) Poor working conditions
C) Inconsistent application of company policies
D) Widespread autocratic leadership

Question 50

The _____ approach to conflict management downplays a party's issues and places more importance on the other party's view.

A) avoiding
B) accommodating
C) collaborating
D) forcing

Question 51

_____ is one of the causes for high turnover in an organization.

A) Schedule
B) Stress
C) Communication
D) Diversity

Question 52

Type A behavior is characterized by:

A) lacking patience and fighting against time.
B) devoting more time to exercise.
C) being realistic in estimating the time it takes to complete an assignment.
D) worrying less and desiring more satisfaction from work done.

Question 53

One of the ways a supervisor can gain control is by:

A) perceiving situations as problems rather than challenges.
B) planning and identifying both long-term and short-term goals.
C) taking a series of short vacations rather than a long vacation.
D) declining rewards when something worthwhile is accomplished.

Question 54

The form of negotiation that involves proposing and then giving up a sequence of positions is known as:

A) positional bargaining.
B) interpersonal bargaining.
C) principled negotiation.
D) distributive negotiation.

Question 55

The fight-or-flight response:

A) no longer occurs in humans in times of danger.
B) triggers the relaxation response.
C) is the body's chemical reaction to stress.
D) occurs only in Type B personalities.

Question 56

Which of the following would help one gain control over one's life?

A) Planning for long-term goals instead of short-term goals
B) Pursuing activities that capitalize on one's strengths
C) Seeing situations as problems rather than challenges
D) Taking a series of short vacations instead of a long one

Question 57

Negotiation on the merits is also called:

A) principled negotiation.
B) interpersonal bargaining.
C) distributive negotiation.
D) positional bargaining.

Question 58

Which of the following major life events would cause the greatest impact on a person's life?

A) Retirement
B) Death of a spouse
C) Trouble with the boss
D) Change in responsibilities at work

Question 59

____ is the ability to use one's time to get things done when they should be done.

A) Priority control
B) Time management
C) PERT scheduling
D) Time proportioning

Question 60

Christine is an idealistic and self-motivated supervisor who often attempts to accomplish too many things in a short time. Christine exhibits the characteristics of:

A) unassertive control.
B) type A behavior.
C) type B behavior.
D) cooperative control.

Question 61

Compare the positive and negative aspects of stress.

Question 62

Discuss burnout and explain how the Maslach Burnout Inventory can be useful.

Question 63

Which of the following is NOT one of the methods by which to minimize the wasting of time?

A) Combine small jobs to create big jobs
B) Begin meetings on time
C) Delegate jobs and time-consuming details
D) Focus effort on high-priority items

Question 64

Define stress. How is the reaction of modern human beings to stress similar to their primitive ancestors?

Question 65

What are the negative consequences of dysfunctional conflict?

Question 66

Describe several methods that can be used by supervisors to manage their time more effectively.

Question 67

How do major life events affect human behavior?

Question 68

How does principled negotiation differ from positional bargaining?

Question 69

What are the three major causes of stress?

Question 70

Identify the four basic components of principled negotiation.

Question 71

List and explain the five conflict handling styles.

Question 72

Describe the four major methods for coping with stress

Question 73

Contrast Type A and Type B behavior.

Question 74

"A" priority activities:

A) are routine and relatively unimportant.
B) are those activities that can be eliminated in order to better use time.
C) are the most important and critical to the job.
D) are of medium priority and important, but not crucial.

Question 75

Which of the following is NOT a common time waster?

A) Procrastination
B) Delegation
C) Interruption
D) Indecision

Question 76

Discuss the causes of conflict in the workplace.