Deck 3: Questioning

Question 1

Before you can ask effective questions, you must:

A)Listen carefully for background information, so you'll know what to ask about.
B)Listen carefully for feelings, so you'll know which areas to delve into and which to avoid.
C)Listen carefully and attend to what the client is saying.
D)None of the above, as there is no such thing as a truly 'effective question' in counseling.

Answer 1

C

Question 2

Questions starting with "how" encourage a client to give personal information.

Answer 2

True

Question 3

Regular use of the same minimal encourager is not recommended.

Answer 3

True

Question 4

Asking effective questions alters the need for attending.

Question 5

Why questions are useful in getting at detailed answers to questions.

Question 6

A closed question is more useful for obtaining specific information.

Question 7

Details of expected outcomes of an interview relationship are usually self-evident to the client
and do not need to be discussed.

Question 8

Open questions help clients explore and clarify their concerns.

Question 9

Interviewers use minimal encouragers:

A)To indicate that they are attending to what clients are saying, and to encourage clients to continue talking.
B)To slow down talkative clients.
C)To focus the interview.
D)To indicate what they would like clients to continue talking about.

Question 10

Closed questions can be answered:

A)With five words or less.
B)With 'yes', 'no', or a specific fact.
C)With nonverbal gestures.
D)The same way as open questions-it's all a matter of semantics.

Question 11

Open questions can make clients uncomfortable because they put pressure on the client to
come up with a lengthier question than a closed question would.

Question 12

An open question can be easily answered by a "yes," "no," or brief answer.

Question 13

The word "why" should be used with caution because:

A)It encourages problem solving too soon.
B)It can make clients feel defensive.
C)It encourages unproductive self-analysis.
D)It tends to make talkative clients speed up their flow of speech.

Question 14

The main purpose of open questions is:

A)To encourage clients to provide detailed background information about themselves.
B)To encourage clients to engage in free-association about a problem.
C)To encourage clients to focus their thoughts during a session.
D)To encourage clients to talk freely and openly about their situations, thoughts, and feelings.

Question 15

The four methods used to introduce an open question are:

A)"What, how, could, and when"
B)"What, how, when, and why"
C)"What, how, could, and why"
D)Building rapport, self disclosure, a series of closed questions, and challenge
E)A paraphrase, self disclosure, a series of closed questions, and challenge

Question 16

Rights to refuse or withdraw from service are of little importance when establishing informed
consent.

Question 17

Client rights and responsibilities are described during informed consent.

Question 18

History taking or discussion about a client's life may be more effective than questioning for
clients from some cultures.

Question 19

Minimal encouragers show that the interviewer is loosing interest in what the client is saying.

Question 20

The words "could, could you, or can you" usually generate general comments.

Question 21

Which statement is true:

A)Both open and closed questions elicit information for the interviewer and assist a client in exploring and clarifying his or her concerns.
B)Closed questions assist a client in exploring and clarifying his or her concerns.
C)Open questions elicit information for the interviewer and assist a client in exploring and clarifying his or her concerns, while closed questions accomplish only the former.
D)Open questions elicit information for the interviewer and assist a client in exploring and clarifying his or her concerns, while closed questions accomplish only the latter.

Question 22

Misuse of questioning can occur when:

A)Interviewers haven't put enough thought before the session into the kinds of questions they need to ask.
B)They don't stop and ask clients for feedback on their questioning style during the session.
C)Questions are asked only one at a time, because clients don't feel they have a choice in which questions to answer.
D)Several questions are asked at once.

Question 23

The effective interviewer:

A)Uses both closed and open questions, but uses open questions whenever possible.
B)Never uses closed questions.
C)Uses both closed and open questions, but uses closed questions whenever possible.
D)With experience, learns not to use questions at all.

Question 24

Which statement is true?

A)Because clients from other cultural groups can find direct questions intrusive, an indirect approach using history taking or a more general discussion of the client's life can be more appropriate.
B)Because clients from other cultural groups can find direct questions intrusive, it is the interviewer's responsibility to explain the intention behind his or her questioning style before beginning the interview.
C)Because clients from other cultural groups can find direct questions intrusive, interviewers working with these clients should refrain from asking any questions at all and simply let the client talk.
D)Because clients from other cultural groups can find direct questions intrusive, it is the interviewer's responsibility to explain that this style is part of Euro-American culture, which will help the client become acclimatized to his or her new home.