Deck 7: People in the Police Organization

Question 1

People who are anxious, emotional, or depressed have difficulty coping with the rigors of police work.

Answer 1

True

Question 2

Managers never measure their subordinates' motivation in terms of the degree to which they support their leader.

Answer 2

False

Question 3

Police officers must be imaginative, which allows them to adjust to changes in the environment and police strategies.

Answer 3

True

Question 4

An interactionist perspective implies that behavior is the result of one's personality and the nature of the situation or job.

Question 5

According to Herzberg, hygiene factors refer to the work environment, whereas motivation factors refer to the work itself.

Question 6

Which of the following terms generally refers to the forces within the individual that account for the level, direction, and persistence of effort expended at work?

A) drive
B) passion
C) experience
D) none of these choices

Question 7

Expectancy theory postulates that individuals are motivated only when their reward far exceeds the amount of work put in.

Question 8

The fairness of an exchange between employee and employer is not usually perceived by the former purely and simply as an economic matter.

Question 9

McClelland's Achievement, Power, and Affiliation Motives theory emphasizes three needs that are important to indivduals within an organizational environment.

Question 10

What type of motivation theory postulates that people possess various internal needs and that they will seek to satisfy these needs through their work?

A) behavioral
B) individual
C) group
D) exclusive

Question 11

Esteem needs dominate an individual's motivation concerns.

Question 12

Behavioral theories of motivation attempt to explain behavior through the process of reinforcement.

Question 13

Maslow's Hierarchy of Needs theory and Herzberg's Motivation-Hygiene theory essentially focus on the same concerns.

Question 14

The police manager must realize that real and perceived inequality play an important role in the motivation process.

Question 15

The main personality traits include extroversion and conscientiousness.

Question 16

According to Maslow, security needs can be subconscious.

Question 17

Which of the following is NOT one of the "big five" personality traits?

A) extroversion
B) openness to experience
C) conscientiousness
D) stability

Question 18

Which of the following "big five" personality characteristics refers to being dedicated to work, organized, and self-disciplined?

A) conscientiousness
B) emotional stability
C) openness to experience
D) agreeableness

Question 19

When groups form, they go through a four-stage development process.The first stage in this process is mutual acceptance.

Question 20

According to the interactionist perspective, behavior is the result of one's personality and:

A) the nature of the situation
B) prior experiences
C) physical build
D) none of these choices

Question 21

Needs that include food, clothing, and shelter are known as __________ needs.

Question 22

Which of the following is NOT a way in which a manager can attempt to decrease the effects of perceived inequity within the police agency?

A) avoid inequitable work situations
B) practice job rotation
C) supervision
D) offer rewards for good behavior

Question 23

The __________ theoretical perspective attempts to explain behavior in terms of internal drives.

Question 24

A comprehensive theory of motivation emphasizes which of the following sources of motivation?

A) individual
B) organizational
C) the interaction of individual and organizational factors
D) all of these choices

Question 25

McClelland's theory emphasized which of the following?

A) achievement
B) power
C) affiliation
D) all of these choices

Question 26

According to Maslow:

A) A higher order need must be fulfilled before a lower order need.
B) A person's needs can be fulfilled in any order.
C) Lower order needs must be fulfilled before higher order needs.
D) none of these choices

Question 27

__________ needs imply that people need to have some level of recognition by peers.

Question 28

__________ refers to the forces within the individual that account for the level, direction, and persistence of effort expended at work.

Question 29

Which of the following is NOT a means by which organizational culture manifests itself?

A) stories
B) rites and rituals
C) formal policies
D) symbols

Question 30

Herzberg identified two primary groups of factors that affect one's productivity.They are:

A) hygiene and motivation factors
B) social and individual factors
C) motivation and punishment factors
D) environment and organization factors

Question 31

According to McClelland, the need to exert control over one's environment is the need for __________.

Question 32

__________ groups are those groups that are formed as a result of social interaction.

Question 33

Which of the following is NOT considered a self-actualizing need?

A) accomplishment
B) achievement
C) self-fulfillment
D) peer acceptance

Question 34

Which of the following statements is accurate?

A) Punishment has only a short-term impact on behavior, whereas rewards affect behavior for longer periods of time.
B) Rewards have only a short-term impact on behavior, whereas punishment affects behavior for longer periods of time.
C) Rewards and punishment affect behavior similarly.
D) Rewards and punishment do not affect behavior.

Question 35

A __________ is a collection of people who interact with each other, have a stable pattern of relations, share goals, and perceive themselves as related.

Question 36

According to Maslow, what type of needs dominate an individual's motivation concerns?

A) physiological
B) psychological
C) social
D) esteem

Question 37

The police manager must realize that real and perceived __________ plays an important role in the motivation process.

Question 38

The __________ refers to the officer's perception that his or her productivity will result in a postive outcome or reward.

Question 39

The __________ perspective implies that behavior is the result of one's personality and the nature of the situation or job.

Question 40

Which of the following are considered physiological needs?

A) food
B) clothing
C) shelter
D) all of these choices

Question 41

Organizational __________ is the system of shared beliefs and values that shape and guide the behavior of the members.

Question 42

Explain three means by which police managers can decrease the effects of perceived inequity within a police agency.

Question 43

Describe the "big five" personality traits.

Question 44

Explain the stages in the group development process.

Question 45

What four points set forth a comprehensive theory of motivation? Explain each.

Question 46

The final stage of group formation is __________.

Question 47

Group __________ is the degree to which group members remain together.

Question 48

The police __________ is developed through the socialization process and it represents the standard by which police officers tend to view people and situations.

Question 49

The purpose of the __________ is to identify shared and divergent values and beliefs within the department.

Question 50

Barker found that police officers' careers spanned five phases.List and explain them.