Deck 1: Operations and Productivity

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Question
Identify three or more operations-related tasks carried out by Hard Rock Café.
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Question
Production is the creation of goods and services.
Question
Which of the following would NOT be an operations function in a commercial bank?

A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
Question
An operations task performed at Hard Rock Café is:

A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
Question
Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
Question
Which of the following tasks within an airline company is related to operations?

A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
Question
Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.
Question
Operations management is the set of activities that creates value in the form of tangible goods, not services, by transforming inputs into outputs.
Question
Which of the following tasks within a manufacturing firm is performed by the operations function?

A) market research
B) borrowing funds
C) sales promotion
D) stock issue
E) quality assurance and control
Question
Which of the following are the primary functions of all organizations?

A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Question
Operations management is applicable:

A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Question
________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
Question
Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.
Question
At Hard Rock Café, tasks that reflect operations or operations management include:

A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Question
The finance function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Question
The marketing function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Question
Competition in the 21st century is no longer between companies; it is between supply chains.
Question
Define operations management. Will your definition accommodate both manufacturing and service operations?
Question
The purchasing function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Question
All organizations, including service firms such as banks and hospitals, have a production function.
Question
Brandon Production is a small firm focused on the assembly and sale of custom computers. The firm is facing stiff competition from low-priced alternatives, and is looking at various solutions to remain competitive and profitable. Current financials for the firm are shown in the table below. In the first option, marketing will increase sales (and costs) by 50%. The next option is Vendor (Supplier) changes, which would result in a decrease of 12% in the cost of inputs. Finally, there is an OM option, which would reduce production costs by 25%. Which of the options would you recommend to the firm if it can only pursue one option? In addition, comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $30,000
Revenue $83,000
Question
In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
Question
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
Question
Reasons to study operations management include learning about:

A) how people organize themselves for productive enterprise.
B) how goods and services are produced.
C) what operations managers do.
D) a costly part of the enterprise.
E) all of these.
Question
An operations manager is NOT likely to be involved in:

A) the design of goods and services to satisfy customers' wants and needs.
B) the quality of goods and services to satisfy customers' wants and needs.
C) the identification of customers' wants and needs.
D) work scheduling to meet the due dates promised to customers.
E) maintenance schedules.
Question
Reasons to study operations management include:

A) studying how people organize themselves for productive enterprise.
B) knowing how goods and services are consumed.
C) understanding what human resource managers do.
D) learning about a costly part of the enterprise.
E) A and D
Question
"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.
Question
The 10 strategic operations management decisions include:

A) layout strategies.
B) maintenance.
C) process and capacity strategies.
D) managing quality.
E) all of these.
Question
Which of the following is NOT an element of the management process?

A) controlling
B) leading
C) planning
D) pricing
E) staffing
Question
Which of the following is one of the 10 strategic operations management decisions?

A) depreciation policy for tax returns
B) advertising
C) process and capacity strategies
D) pricing
E) debt/equity ratio
Question
Which of the following is NOT one of the 10 strategic operations management decisions?

A) layout strategies
B) maintenance
C) process and capacity strategies
D) mass customization
E) supply chain management
Question
A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.
Question
All of the following decisions fall within the scope of operations management EXCEPT for:

A) creating the company income statement.
B) design of goods and services.
C) location strategies.
D) managing quality and statistical process control.
E) human resources, job design and work measurement.
Question
An accounting firm that provides tax services for a company would not be considered to be part of that company's supply chain.
Question
One reason to study operations management is to learn how people organize themselves for productive enterprise.
Question
What are the five elements in the management process?

A) plan, direct, update, lead, and supervise
B) accounting, finance, marketing, operations, and management
C) organize, plan, control, staff, and manage
D) plan, organize, staff, lead, and control
E) plan, lead, organize, manage, and control
Question
Identify up to four phenomena that foster specialization and worldwide supply chains.
Question
Competition in the 21st century is no longer between companies; it is between ________.
Question
What is a global network of organizations and activities that supply a firm with goods and services?

A) supply tree
B) provider network
C) supply chain
D) vendor network
E) vendor tree
Question
Which of the following fosters specialization and worldwide supply chains?

A) more expensive transportation
B) instant communication
C) economies of scope
D) managers with a broad knowledge of many things
E) high trade tariffs
Question
Internet of Things is associated with which operations management time period?

A) Customization Focus
B) Quality Focus
C) Globalization Focus
D) Cost Focus.
E) Just-In-Time Focus
Question
Walter Shewhart, in the ________, provided the foundations for ________ in operations management.

A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1900s; queuing theory
Question
Who among the following is associated with contributions to quality control in operations management?

A) Charles Babbage
B) Henry Ford
C) Frank Gilbreth
D) W. Edwards Deming
E) Henri Fayol
Question
Identify two operations-related tasks carried out by Hard Rock Café. Match each to its related area of the 10 strategic operations management decisions.
Question
Identify the 10 strategic OM decisions.
Question
The "Father of Scientific Management" is:

A) Henry Ford.
B) Frederick W. Taylor.
C) W. Edwards Deming.
D) Frank Gilbreth.
E) just a figure of speech, not a reference to a person.
Question
Who was the person most responsible for popularizing interchangeable parts in manufacturing?

A) Frederick W. Taylor
B) Henry Ford
C) Eli Whitney
D) Whitney Houston
E) Lillian Gilbreth
Question
The field of operations management is shaped by advances in which of the following fields?

A) chemistry and physics
B) industrial engineering and management
C) biology and anatomy
D) information technology
E) all of the these
Question
Which of the following is TRUE regarding the significant events in operations management?

A) The Mass Customization Era focused on quality.
B) The Globalization Era will start approximately in 2025.
C) Eli Whitney initiated the revolution of Industry 4.0.
D) The concept of linear programming first appeared in the Lead Production Era.
E) Charles Sorensen was instrumental in the development of the moving assembly line.
Question
Which of the following events occurs mainly during the Globalization Era?

A) Electronic Data Interchange
B) Computer-Aided Design
C) Industry 4.0
D) Enterprise Resource Planning
E) Gantt Charts
Question
Henry Ford is known as the Father of Scientific Management.
Question
Which of the following influences layout design?

A) inventory requirements
B) capacity needs
C) personnel levels
D) technology
E) All of these influence layout decisions.
Question
Walter Shewhart is listed among the important people of operations management because of his contributions to:

A) assembly line production.
B) measuring productivity in the service sector.
C) just-in-time inventory methods.
D) statistical quality control.
E) information technology.
Question
Shewhart's contributions to operations management came during the Scientific Management Era.
Question
Which of the following are among the 10 strategic operations management decisions? I. design of goods and services
II) managing quality
III) layout strategies
IV) marketing
V) pricing of goods and services

A) I, II, V
B) I, II, IV
C) II, III, V
D) I, II, III
E) I, II, III, IV, V
Question
Which of the following statements is TRUE?

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
B) The origins of management by exception are generally credited to Frederick W. Taylor.
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
D) The origins of the scientific management movement are generally credited to Henry Ford.
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.
Question
Eli Whitney, in the ________, provided the foundations for ________ in operations management.

A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1890s; queuing theory
Question
Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
Question
Henry Ford is noted for his contributions to:

A) material requirements planning.
B) statistical quality control.
C) assembly line operations.
D) scientific management.
E) time and motion studies.
Question
Which of the following is NOT a strategic operations management decision?

A) maintenance
B) price
C) layout
D) quality
E) inventory
Question
How do services differ from goods? Identify five ways.
Question
When a tangible component is not included in a service, such as with counseling, it is called a(n) ________.
Question
Which is NOT true regarding differences between goods and services?

A) Services are generally produced and consumed simultaneously; tangible goods are not.
B) Services tend to be more knowledge-based than goods.
C) Services tend to have a more inconsistent product definition than goods.
D) Goods tend to have higher customer interaction than services.
E) Reselling is unusual in services; goods often have some residual value.
Question
Operations managers should be well versed in what disciplines in order to make good decisions?
Question
Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.
Question
Identify the similarities between the operational activities for goods and services.
Question
The service sector makes up approximately what percentage of all jobs in the United States?

A) 12%
B) 40%
C) 66%
D) 86%
E) 94%
Question
Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 50 times more than in 1950.
Question
Identify the items that Frederick W. Taylor believed management should be more responsible for.
Question
Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.
Question
Henry Ford and ________ are credited with the development of the moving assembly line.
Question
Which of the following is a similarity between goods and services?

A) mass production
B) consistency
C) automation
D) Both have quality standards.
E) Both can usually be kept in inventory.
Question
Customer interaction is often high for manufacturing processes, but low for services.
Question
Which of the following is the best example of a pure service?

A) counseling
B) oil change
C) heart transplant
D) electric Co-Op
E) restaurant
Question
Which of the following attributes is most typical of a service?

A) production and consumption occur simultaneously
B) tangible
C) mass production
D) consistency
E) easy to automate
Question
Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual's needs?

A) dental care
B) hairdressing
C) legal services
D) elementary education
E) computer consulting
Question
Manufacturing now constitutes the largest economic sector in postindustrial societies.
Question
Which is NOT true regarding differences between goods and services?

A) Tangible goods are generally produced and consumed simultaneously; services are not.
B) Most goods are common to many customers; services are often unique to the final customer.
C) Services tend to have a more inconsistent product definition than goods.
D) Services tend to have higher customer interaction than goods.
E) None, i.e., all of these are true.
Question
Which of the following is NOT a typical service attribute?

A) intangible product
B) easy to store
C) customer interaction is high
D) simultaneous production and consumption
E) difficult to resell
Question
A knowledge society is one that has migrated from work based on knowledge to one based on manual work.
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Deck 1: Operations and Productivity
1
Identify three or more operations-related tasks carried out by Hard Rock Café.
Providing custom meals; designing, testing, and costing meals; acquiring, receiving, and storing supplies; recruiting and training employees; preparing employee schedules; designing efficient restaurant layouts.
2
Production is the creation of goods and services.
True
3
Which of the following would NOT be an operations function in a commercial bank?

A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
A
4
An operations task performed at Hard Rock Café is:

A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) creating the company income statement.
D) preparing employee schedules.
E) overseeing financial reports.
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Unlock for access to all 138 flashcards in this deck.
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k this deck
5
Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
6
Which of the following tasks within an airline company is related to operations?

A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
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Unlock for access to all 138 flashcards in this deck.
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k this deck
7
Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.
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k this deck
8
Operations management is the set of activities that creates value in the form of tangible goods, not services, by transforming inputs into outputs.
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k this deck
9
Which of the following tasks within a manufacturing firm is performed by the operations function?

A) market research
B) borrowing funds
C) sales promotion
D) stock issue
E) quality assurance and control
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k this deck
10
Which of the following are the primary functions of all organizations?

A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
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Unlock for access to all 138 flashcards in this deck.
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k this deck
11
Operations management is applicable:

A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
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k this deck
12
________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
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13
Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.
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14
At Hard Rock Café, tasks that reflect operations or operations management include:

A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
15
The finance function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
16
The marketing function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
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17
Competition in the 21st century is no longer between companies; it is between supply chains.
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k this deck
18
Define operations management. Will your definition accommodate both manufacturing and service operations?
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k this deck
19
The purchasing function is concerned with:

A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
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Unlock for access to all 138 flashcards in this deck.
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20
All organizations, including service firms such as banks and hospitals, have a production function.
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21
Brandon Production is a small firm focused on the assembly and sale of custom computers. The firm is facing stiff competition from low-priced alternatives, and is looking at various solutions to remain competitive and profitable. Current financials for the firm are shown in the table below. In the first option, marketing will increase sales (and costs) by 50%. The next option is Vendor (Supplier) changes, which would result in a decrease of 12% in the cost of inputs. Finally, there is an OM option, which would reduce production costs by 25%. Which of the options would you recommend to the firm if it can only pursue one option? In addition, comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $30,000
Revenue $83,000
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22
In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
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k this deck
23
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
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k this deck
24
Reasons to study operations management include learning about:

A) how people organize themselves for productive enterprise.
B) how goods and services are produced.
C) what operations managers do.
D) a costly part of the enterprise.
E) all of these.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
25
An operations manager is NOT likely to be involved in:

A) the design of goods and services to satisfy customers' wants and needs.
B) the quality of goods and services to satisfy customers' wants and needs.
C) the identification of customers' wants and needs.
D) work scheduling to meet the due dates promised to customers.
E) maintenance schedules.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
26
Reasons to study operations management include:

A) studying how people organize themselves for productive enterprise.
B) knowing how goods and services are consumed.
C) understanding what human resource managers do.
D) learning about a costly part of the enterprise.
E) A and D
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
27
"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.
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k this deck
28
The 10 strategic operations management decisions include:

A) layout strategies.
B) maintenance.
C) process and capacity strategies.
D) managing quality.
E) all of these.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
29
Which of the following is NOT an element of the management process?

A) controlling
B) leading
C) planning
D) pricing
E) staffing
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k this deck
30
Which of the following is one of the 10 strategic operations management decisions?

A) depreciation policy for tax returns
B) advertising
C) process and capacity strategies
D) pricing
E) debt/equity ratio
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k this deck
31
Which of the following is NOT one of the 10 strategic operations management decisions?

A) layout strategies
B) maintenance
C) process and capacity strategies
D) mass customization
E) supply chain management
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k this deck
32
A(n) ________ is a global network of organizations and activities that supply a firm with goods and services.
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k this deck
33
All of the following decisions fall within the scope of operations management EXCEPT for:

A) creating the company income statement.
B) design of goods and services.
C) location strategies.
D) managing quality and statistical process control.
E) human resources, job design and work measurement.
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k this deck
34
An accounting firm that provides tax services for a company would not be considered to be part of that company's supply chain.
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k this deck
35
One reason to study operations management is to learn how people organize themselves for productive enterprise.
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k this deck
36
What are the five elements in the management process?

A) plan, direct, update, lead, and supervise
B) accounting, finance, marketing, operations, and management
C) organize, plan, control, staff, and manage
D) plan, organize, staff, lead, and control
E) plan, lead, organize, manage, and control
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37
Identify up to four phenomena that foster specialization and worldwide supply chains.
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38
Competition in the 21st century is no longer between companies; it is between ________.
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Unlock Deck
k this deck
39
What is a global network of organizations and activities that supply a firm with goods and services?

A) supply tree
B) provider network
C) supply chain
D) vendor network
E) vendor tree
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
40
Which of the following fosters specialization and worldwide supply chains?

A) more expensive transportation
B) instant communication
C) economies of scope
D) managers with a broad knowledge of many things
E) high trade tariffs
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
41
Internet of Things is associated with which operations management time period?

A) Customization Focus
B) Quality Focus
C) Globalization Focus
D) Cost Focus.
E) Just-In-Time Focus
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
42
Walter Shewhart, in the ________, provided the foundations for ________ in operations management.

A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1900s; queuing theory
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
43
Who among the following is associated with contributions to quality control in operations management?

A) Charles Babbage
B) Henry Ford
C) Frank Gilbreth
D) W. Edwards Deming
E) Henri Fayol
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
44
Identify two operations-related tasks carried out by Hard Rock Café. Match each to its related area of the 10 strategic operations management decisions.
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Unlock Deck
k this deck
45
Identify the 10 strategic OM decisions.
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k this deck
46
The "Father of Scientific Management" is:

A) Henry Ford.
B) Frederick W. Taylor.
C) W. Edwards Deming.
D) Frank Gilbreth.
E) just a figure of speech, not a reference to a person.
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
47
Who was the person most responsible for popularizing interchangeable parts in manufacturing?

A) Frederick W. Taylor
B) Henry Ford
C) Eli Whitney
D) Whitney Houston
E) Lillian Gilbreth
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
48
The field of operations management is shaped by advances in which of the following fields?

A) chemistry and physics
B) industrial engineering and management
C) biology and anatomy
D) information technology
E) all of the these
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
49
Which of the following is TRUE regarding the significant events in operations management?

A) The Mass Customization Era focused on quality.
B) The Globalization Era will start approximately in 2025.
C) Eli Whitney initiated the revolution of Industry 4.0.
D) The concept of linear programming first appeared in the Lead Production Era.
E) Charles Sorensen was instrumental in the development of the moving assembly line.
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
50
Which of the following events occurs mainly during the Globalization Era?

A) Electronic Data Interchange
B) Computer-Aided Design
C) Industry 4.0
D) Enterprise Resource Planning
E) Gantt Charts
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Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
51
Henry Ford is known as the Father of Scientific Management.
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Unlock Deck
k this deck
52
Which of the following influences layout design?

A) inventory requirements
B) capacity needs
C) personnel levels
D) technology
E) All of these influence layout decisions.
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
53
Walter Shewhart is listed among the important people of operations management because of his contributions to:

A) assembly line production.
B) measuring productivity in the service sector.
C) just-in-time inventory methods.
D) statistical quality control.
E) information technology.
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54
Shewhart's contributions to operations management came during the Scientific Management Era.
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55
Which of the following are among the 10 strategic operations management decisions? I. design of goods and services
II) managing quality
III) layout strategies
IV) marketing
V) pricing of goods and services

A) I, II, V
B) I, II, IV
C) II, III, V
D) I, II, III
E) I, II, III, IV, V
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56
Which of the following statements is TRUE?

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
B) The origins of management by exception are generally credited to Frederick W. Taylor.
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
D) The origins of the scientific management movement are generally credited to Henry Ford.
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.
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57
Eli Whitney, in the ________, provided the foundations for ________ in operations management.

A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1890s; queuing theory
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58
Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
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59
Henry Ford is noted for his contributions to:

A) material requirements planning.
B) statistical quality control.
C) assembly line operations.
D) scientific management.
E) time and motion studies.
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60
Which of the following is NOT a strategic operations management decision?

A) maintenance
B) price
C) layout
D) quality
E) inventory
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61
How do services differ from goods? Identify five ways.
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62
When a tangible component is not included in a service, such as with counseling, it is called a(n) ________.
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63
Which is NOT true regarding differences between goods and services?

A) Services are generally produced and consumed simultaneously; tangible goods are not.
B) Services tend to be more knowledge-based than goods.
C) Services tend to have a more inconsistent product definition than goods.
D) Goods tend to have higher customer interaction than services.
E) Reselling is unusual in services; goods often have some residual value.
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64
Operations managers should be well versed in what disciplines in order to make good decisions?
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65
Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.
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66
Identify the similarities between the operational activities for goods and services.
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67
The service sector makes up approximately what percentage of all jobs in the United States?

A) 12%
B) 40%
C) 66%
D) 86%
E) 94%
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68
Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 50 times more than in 1950.
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69
Identify the items that Frederick W. Taylor believed management should be more responsible for.
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70
Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.
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71
Henry Ford and ________ are credited with the development of the moving assembly line.
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72
Which of the following is a similarity between goods and services?

A) mass production
B) consistency
C) automation
D) Both have quality standards.
E) Both can usually be kept in inventory.
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73
Customer interaction is often high for manufacturing processes, but low for services.
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74
Which of the following is the best example of a pure service?

A) counseling
B) oil change
C) heart transplant
D) electric Co-Op
E) restaurant
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75
Which of the following attributes is most typical of a service?

A) production and consumption occur simultaneously
B) tangible
C) mass production
D) consistency
E) easy to automate
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76
Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual's needs?

A) dental care
B) hairdressing
C) legal services
D) elementary education
E) computer consulting
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77
Manufacturing now constitutes the largest economic sector in postindustrial societies.
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78
Which is NOT true regarding differences between goods and services?

A) Tangible goods are generally produced and consumed simultaneously; services are not.
B) Most goods are common to many customers; services are often unique to the final customer.
C) Services tend to have a more inconsistent product definition than goods.
D) Services tend to have higher customer interaction than goods.
E) None, i.e., all of these are true.
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79
Which of the following is NOT a typical service attribute?

A) intangible product
B) easy to store
C) customer interaction is high
D) simultaneous production and consumption
E) difficult to resell
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80
A knowledge society is one that has migrated from work based on knowledge to one based on manual work.
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