Deck 5: Locating Service Information and Specifications

Question 1

The MOST-Likely service literature to be updated with new material each year is the:

A)interchange manual
B)VIN
C)owner's manual
D)underhood emission label

Answer 1

A

Question 2

Which of the following statements is LEAST-Likely true?

A)Until 1981, every manufacturer had its own sequence and meaning for the numbers of the VIN.
B)In 1981, VIN codes were standardized.
C)Many manuals have separate sections for component repair like starters, alternators, transmissions, or differentials.
D)Service records are usually found in the engine.

Answer 2

D

Question 3

____________________ services are those that provide answers to service questions by telephone.

Answer 3

Hot line

Question 4

Until computers eventually made them nearly obsolete, an abundance of manufacturer ____________________ were published each year for each make of vehicle.

Question 5

The ____ can contain information listing supplied emission control devices, engine size, vacuum hose routing, and ignition timing and valve adjustment specifications.

A)interchange manual
B)VIN
C)engine
D)underhood emission label

Question 6

Each vehicle comes with a(n) ____________________ number.

Question 7

All of the following represent information identified by the VIN EXCEPT:

A)serial number
B)emission control label
C)manufacturer
D)country of origin

Question 8

AllData covers vehicles from the 1962 model year to the present.

Question 9

Comprehensive generic repair manuals include sections for each make of car arranged in alphabetical order by maker.

Question 10

The time it should take a professional technician to perform a particular job is known as the ____________________.

Question 11

Written instructions for repairs are MOST-Likely found in or on the:

A)sticker on the driver's side door
B)underhood emission label
C)service literature
D)VIN

Question 12

Which of the following is LEAST-Likely to be found in the lubrication service manual?

A)Cooling and air-conditioning system capacities
B)Cooling system air bleed locations
C)Maintenance schedule
D)Wheel lug torque specifications

Question 13

Sometimes an owner's manual contains instructions for maintenance for owners who want to do some of the maintenance themselves.

Question 14

Technician A and B are having a discussion about generic service manuals. Technician A says that generic manuals deal with foreign and domestic cars. Technician B says there are manuals available for light trucks. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Question 15

While discussing VIN numbers, Technician A says that the first digit of the VIN identifies the country where the vehicle was manufactured. Technician B says that the first digit identifies the model year of the vehicle. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Question 16

Which of the following covers vehicles from 1982 to the present?

A)Mitchell On-Demand
B)Engine Builder
C)Motor Service
D)All-Data

Question 17

A casualty of the computer revolution is the ____. Although it is still available from some service literature providers, it has largely been replaced by computers and is now relatively uncommon.

A)owner's manual
B)microfiche
C)VIN
D)control label

Question 18

The VIN is required to include 21 digits.

Question 19

Vehicles produced since 1962 are equipped with an underhood emission label.

Question 20

A(n) ____________________ manual is supplied with a new car.

Question 21

What information is included in an owner's manual?

Question 22

Quick lubrication and maintenance service specifications are available digitally and in print form. What sort of information can it provide?

Question 23

What are the three types of information that shop service materials contain?

Question 24

What information is provided by the underhood emission label?

Question 25

What is implied by the phrase hotline service?