Deck 12: Stress in the Workplace

Question 1

Research indicates that high-level executives have 40% more heart attacks than middle managers.

Answer 1

False

Question 2

War correspondents do not suffer from post traumatic stress disorder because of their training as objective observers.

Answer 2

False

Question 3

Challenge-related stress is harmful.

Answer 3

False

Question 4

Negative affectivity enhances job satisfaction and reduces levels of stress.

Question 5

People high in self-efficacy and locus of control are less vulnerable to stress.

Question 6

Stress psychology is concerned with the effects of stress in the workplace.

Question 7

Individuals with negative affectivity do not respond well to stress.

Question 8

One consequence of stress is psychosomatic disorders.

Question 9

An individual who experiences distress and dissatisfaction in all areas of life may be said to be low in negative affectivity.

Question 10

Stress affects everyone about the same way.

Question 11

Stress affects employee health.

Question 12

Psychosomatic disorders are imaginary.

Question 13

Employees with an internal locus of control tend to be more stressed because they are responsible for their success.

Question 14

Occupational health psychology has its roots in the Industrial Fatigue Research Board.

Question 15

Stress can affect the immune system.

Question 16

Factors that can reduce stress include control and autonomy.

Question 17

Stress-related physical problems include cancer, skin diseases, and arthritis.

Question 18

People low in hardiness believe they can control life events.

Question 19

Organization-based self-esteem is a personality dimension relating to our assessment of our self-worth in the workplace.

Question 20

People with an external locus of control believe that job performance, pay, and promotion are in their control and dependent on their behavior.

Question 21

Three components of role ambiguity are performance criteria ambiguity, work method ambiguity, and scheduling ambiguity.

Question 22

Quantitative work overload involves work that is too difficult.

Question 23

is defined as physiological and psychological responses to excessive and usually unpleasant stimulation and to threatening events in the environment.

A)Biofeedback
B)Stress
C)Burnout
D)Work overload

Question 24

Work-family conflicts are about the same for men as for women in North America.

Question 25

Despite claims to the contrary, biofeedback does little to reduce stress and its symptoms

Question 26

Work underload is a cause of workplace stress.

Question 27

Those who measure high in neuroticism are more likely to experience burnout.

Question 28

The Family and Medical Leave Act provides employees with up to 10 weeks of unpaid leave to take care of children, elder parents and medical issues.

Question 29

British psychologists report that job stress accounts for of all workplace accidents in that country.

A)20 percent
B)40 percent
C)60 percent
D)80 percent

Question 30

Job engagement is a healthy form of workaholism.

Question 31

Which of the following physiological changes is not a response to stress?

A)Blood pressure rises
B)Pupils contract
C)Heart rate increases
D)All of the above are correct

Question 32

The three components of Burnout Syndrome identified by Maslach, Schaufeli, and Leiter (2001) are emotional exhaustion, depersonalization and self-efficacy.

Question 33

A person otherwise free of stress can be adversely affected by stress carriers.

Question 34

Performance criteria ambiguity deals with uncertainty about the procedures appropriate to the successful performance of the job.

Question 35

Organizational climate control is a technique for coping with work stress.

Question 36

The field of study dealing with the health effects of job stress and other aspects of employee well-being is known as .

A)organizational health psychology
B)occupational health psychology
C)organizational Behavior
D)social psychology

Question 37

Individualistic cultures have a higher degree of work-family conflict than collectivist cultures.

Question 38

Day-care facilities, flexible work schedules, and supportive supervision are means to reduce work-family conflicts.

Question 39

What proportion of all visits to physicians is precipitated by stress?

A)10 percent
B)25 percent
C)50 percent
D)66 percent

Question 40

Employees who experience chronic job stress are at a greater risk of coronary heart disease than employees with low stress jobs.

A)28%
B)48%
C)68%
D)88%

Question 41

Psychosomatic disorders .

A)are imaginary
B)have a psychological origin
C)are typical of the hardy personality type
D)are typical of those high in self efficacy

Question 42

is our belief in our ability to accomplish a task.

A)Self-confidence
B)Self-esteem
C)Self-efficacy
D)Locus of control

Question 43

report higher levels of stress than .

A)Men; women
B)Women; men
C)Top executives; lower level employees
D)Professors; Pilots

Question 44

Those with levels of self-efficacy feel control and are stress resistant.

A)low; more; less
B)high; more; more
C)low; more; more
D)high; more; less

Question 45

is a personality variable based on the idea of control that may explain individual differences in vulnerability to stress.

A)Self-esteem
B)Negative affectivity
C)Self-efficacy
D)Hardiness

Question 46

Individuals who are high in , which is closely related to neuroticism, tend to focus on negative aspects of events.

A)negative affectivity
B)hardiness
C)self-efficacy
D)OBSE

Question 47

Which of the following statements is incorrect regarding work-family conflicts?

A)The difficulties are usually greater for women
B)Stresses of work-family conflict are dependent of type of job and working conditions
C)Employed women enjoy better health than those who stay at home
D)Most women with children under 6 work at home

Question 48

In females, the physiological effect of stress is known as response.

A)stress
B)adrenaline
C)tend-and-befriend
D)fight-or-flight

Question 49

Top executives have heart attacks than middle-level managers.

A)25% more
B)25% fewer
C)40% more
D)40% fewer

Question 50

-related stress leads to fulfillment and achievement.

A)Hindrance
B)Challenge
C)Obstacle
D)Goal

Question 51

Which of the following is a personality dimension relating to our assessment of our adequacy and worth with regard to our place in the employing organization?

A)Self-esteem
B)Self-efficacy
C)OBSE
D)Affectivity

Question 52

Those with _satisfaction and control suffer few harmful effects of stress.

A)high; high
B)high; low
C)low; high
D)low; low

Question 53

Which of the following is a personality dimension related to our assessment of our adequacy and worth?

A)Self efficacy
B)Self-determination
C)Self-esteem
D)Self-actualization

Question 54

-related stress leads to frustration and low satisfaction.

A)Hindrance
B)Challenge
C)Obstacle
D)Goal

Question 55

Which of the following are the three components of hardiness?

A)Time urgency, commitment, challenge
B)Control, commitment, challenge
C)Hostility, time urgency, competitiveness
D)Self-efficacy, locus of control, social support

Question 56

Which of the following is a possible indicator of susceptibility to heart disease?

A)High levels of abilities
B)Lack of social support
C)High hardiness
D)High self-efficacy

Question 57

is purported to be one of the least stressful jobs.

A)Secretary
B)Nurse
C)Restaurant server
D)College professor

Question 58

In males, the physiological effects of stress are known as response.

A)stress
B)adrenaline
C)tend-and-befriend
D)fight-or-flight

Question 59

refers to one's belief about the source of rewards.

A)Self-esteem
B)Hardiness
C)Self-efficacy
D)Locus of control

Question 60

Employees with levels of skills and abilities are more resistant to stress.

A)low
B)moderate
C)high
D)skill and ability levels do not matter

Question 61

results when job responsibilities are unstructured or poorly defined.

A)Role conflict
B)Work underload
C)Work overload
D)Role ambiguity

Question 62

More than of women with children under the age of 6 work outside the home.

A)20%
B)40%
C)60%
D)80%

Question 63

tend to be discontented and dissatisfied in their work.

A)Healthy workaholics
B)Unhealthy workaholics
C)Burnouts
D)Neurotics

Question 64

Members of which culture are more likely to feel guilt associated with time away from their families?

A)American
B)Asian
C)African
D)Latino

Question 65

is caused by uncertainty about the standards used to evaluate a worker's job performance.

A)Scheduling ambiguity
B)Worker ambiguity syndrome
C)Performance criteria ambiguity
D)Work method ambiguity

Question 66

is a condition of job stress that results from overwork.

A)Workaholism
B)Burnout
C)Mass psychogenic illness
D)Assembly-line hysteria

Question 67

Work-family conflict is usually greater for .

A)top executives
B)men
C)women
D)lower level employees

Question 68

Those who view change as exciting are vulnerable to stress than those who change.

A)less; resist
B)more; resist
C)less; promote
D)more; promote

Question 69

describes a condition in which work is too difficult.

A)Quantitative work overload
B)Qualitative work overload
C)Job enlargement
D)Job engagement

Question 70

A(n) is an employee who is addicted to work.

A)Type A personality
B)OBSE
C)workaholic
D)work addict

Question 71

results when there is a disparity between job demands and the employee's values and expectations.

A)Role conflict
B)Work underload
C)Work overload
D)Role ambiguity

Question 72

Which of the following is a "healthy" form of workaholism?

A)Job enrichment
B)Job engagement
C)Job enlargement
D)Job satisfaction

Question 73

Which strategy is used by organizations to reduce work-family conflicts?

A)Biofeedback
B)Relaxation training
C)Flexible work scheduling
D)Stress-management training

Question 74

results from work that is too simple or insufficiently challenging.

A)Job enrichment
B)Work underload
C)Work overload
D)Increased productivity

Question 75

Which of the following statements about burnout is true?

A)Women are more likely to experience burnout than men
B)Burnout is more likely to occur in workers under 40
C)Married workers are more likely than single workers to experience emotional exhaustion
D)All of the above are true

Question 76

describes a condition in which there is too much work to do in the time available.

A)Quantitative work overload
B)Qualitative work overload
C)Job enlargement
D)Job engagement

Question 77

Which of the following are the four scales found on the Maslach Burnout Inventory?

A)Emotional exhaustion, depersonalization, sense of accomplishment, personal involvement
B)Emotional exhaustion, hardiness, locus of control, self-efficacy
C)Role ambiguity, role conflict, Type A personality, workaholism
D)Role ambiguity, role conflict, sense of accomplishment, emotional exhaustion

Question 78

workaholics are work enthusiasts.

A)Healthy
B)Unhealthy
C)All
D)No

Question 79

Stressors in the workplace include which of the following?

A)Supervisors and managers
B)Assembly line work
C)Computer-controlled performance monitoring
D)All of the above

Question 80

describes the common condition of overwork.

A)Organizational change
B)Role ambiguity
C)Work overload
D)Burnout