Deck 7: Understanding Interpersonal Relationships

Question 1

Impression management strategies should be selected with care because they have the potential to backfire and annoy others rather than enhance your image. For example, you should engage in supplication but not

A) bullying or brutality.
B) just in public.
C) big-headed bragging.
D) endless whining.
E) phony flattery.

Answer 1

D

Question 2

Which impression management strategy is illustrated in the following example: Agrees with others, gives compliments, and does favors for other people?

A) ingratiation
B) self-promotion
C) exemplification
D) supplication
E) intimidation

Answer 2

A

Question 3

Which theory uses the metaphor of an onion to describe the self disclosure process?

A) Relational Dialectics Theory
B) Social Penetration Theory
C) Communication Privacy Management Theory
D) Johari Window Model
E) Psychoevolutionary Emotion Theory

Answer 3

B

Question 4

Jack Gibb has described six pairs of communication behaviors that influence whether the communication climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation?

A) description
B) control
C) strategy
D) superiority
E) neutrality

Question 5

According to Schutz's FIRO theory, people who attempt to fulfill their control needs by dominating others are

A) undersocial.
B) abdicrats.
C) autocrats.
D) oversocial.
E) underpersonal.

Question 6

Which pane of the Johari Window is represented in the following example? Psychologists are trained to pay careful attention to clients' verbal and nonverbal behavior without revealing their own personal feelings about the client.

A) open area
B) hidden area
C) blind area
D) dialectic area
E) unknown area

Question 7

Which dimension of Social Penetration Theory is illustrated by the difference between telling someone "You're OK" and telling someone "I love you"?

A) height
B) depth
C) breadth
D) frequency
E) length

Question 8

In the textbook's section on friend relationships, intimacy is described as the feeling or state of knowing someone deeply. In what types of relationships do people experience intimacy?

A) romantic relationships
B) friend relationships
C) intellectual relationships
D) collaborative relationships
E) all of the above

Question 9

Social Penetration Theory explains that self-disclosure has three interconnected dimensions: depth, breadth, and frequency. Which of the following represents the dimension of breadth?

A) In addition to reciting your academic major and work credentials, you also share information about your GPA and professional awards.
B) In addition to sharing your views on politics, parenting, and favorite pastimes, you begin sharing your views on religion, running marathons, and reading mysteries.
C) Rather than telling someone you like him or her, you say "I love you."
D) The more you get to know Jim, the more comfortable you feel sharing your personal thoughts and feelings.
E) All of the above represent the dimension of breadth.

Question 10

In Johari Window terms, all of the following questions are criteria for judging whether you are receptive to feedback except:

A) Do you effectively listen to, accurately interpret, and appropriately respond to feedback from others?
B) Do you accept and respect constructive criticism?
C) Do you adjust your behavior appropriately based on feedback from others?
D) Do you let people know you are open and interested in how they react to you?
E) Do you avoid listening and responding to criticism from the other person?

Question 11

If the size of your ______ area in the Johari Window is small, it indicates that you are unwilling to self-disclose and are not receptive to feedback. Two things may explain this window size. Your relationship may be new or the relationship may be longstanding, but shallow.

A) open area
B) hidden area
C) blind area
D) dialectic area
E) unknown area

Question 12

According to Schutz's FIRO theory, _____________ want control of people and situations but are reluctant to pursue it. They are often submissive or passive because they have no hope of having any control. Generally, they will do what they are told and avoid responsibilities.

A) autocrats
B) abdicrats
C) underpersonal people
D) undersocial people
E) ideal personal people

Question 13

Which impression management strategy is illustrated in the following example: Demonstrates a willingness and ability to use threats to subdue or control others.

A) ingratiation
B) self-promotion
C) exemplification
D) supplication
E) intimidation

Question 14

According to Schutz's FIRO theory, people who are __________ are usually aloof and uninvolved with others as a result of unmet affection needs.

A) overpersonal
B) abdicrats
C) autocrat
D) undersocial
E) underpersonal

Question 15

All of the following answers represent effective self-disclosure except

A) share feelings as well as facts.
B) be descriptive rather than judgmental.
C) focus on the past, not the present.
D) adapt to the person and the context.
E) be sensitive to the other person's feedback.

Question 16

All of the following guidelines are helpful when ending a conversation except

A) end on a positive and courteous note.
B) ask a closed-ended question.
C) make a plan to meet again.
D) state the need to leave.
E) indicating nonverbally that you have to leave by beginning to pack up your things or to stand up and begin to turn away.

Question 17

Which impression management strategy is illustrated in the following example: Humbly requests or appeals for help from others.

A) ingratiation
B) self-promotion
C) exemplification
D) supplication
E) intimidation

Question 18

William Schutz's Fundamental Interpersonal Relationship Orientation (FIRO) Theory focuses on three

A) personality types: abdicrat, democrat, and autocrat.
B) interpersonal needs: need for security, belongingness, and esteem.
C) interpersonal needs: need for inclusion, control, and affection.
D) conflict styles: avoidance, compromise, and competition.
E) impression management strategies: ingratiation, self-promotion, and supplication.

Question 19

According to Schutz's FIRO theory, which of the following terms describes people who tend to avoid and withdraw from interaction with others because their inclusion needs are not met?

A) undersocial
B) oversocial
C) autocrat
D) abdicrat
E) overpersonal

Question 20

In terms of Gibb's concept of communication climate, what type of response is illustrated in the following statement: "Look, I've done this a million times so it would be a lot easier for everyone if I did this on my own."

A) empathic
B) descriptive
C) neutrality
D) superiority
E) provisionalism

Question 21

Mark agrees to take notes during an important meeting at which he disagrees with many of the group's decisions. The group asks him to bring copies of the notes to the next meeting so that everyone has a written record of the proceeding. At the next meeting, Mark is absent. At the following meeting, he tells everyone that he's still working on the notes. What sort of behavior does Mark exhibit?

A) assertiveness
B) passivity
C) aggression
D) passive aggression
E) passive assertiveness

Question 22

When expressed appropriately, assertiveness

A) allows you to interact with others with less conflict, anxiety and resentment.
B) allows you to retain your self-respect without trampling that of others.
C) increases self-confidence by reducing the need for approval from others.
D) gives you control over your life and reduces helplessness and defensiveness.
E) All of the above

Question 23

All of the following are characteristics of aggressive people except

A) they act in their own self-interest.
B) they are critical and combative.
C) they may become abusive.
D) they are more respected.
E) they are often dissatisfied with the outcome of communication experiences.

Question 24

Which step in the DESC strategy for becoming more assertive is characterized in the following example: Explain what you want to happen. Take into account whether the other person can do what you request?

A) describe
B) express
C) specify
D) consequences
E) none of the above

Question 25

You can successfully engage in self-promotion as an impression management strategy as long as you don't do it in public.

Question 26

In terms of Gibb's concept of communication climate, what type of response is illustrated in the following statement: "If you don't mind, I'd like to explain how we've handled this before. It may help."

A) superiority
B) equality
C) certainty
D) neutrality
E) empathic

Question 27

All of the following are characteristics of passive, nonassertive people except

A) they are reluctant to express opinions.
B) they fear criticism from others.
C) they feel a greater sense of power.
D) they may experience high levels of communication apprehension.
E) they are often dissatisfied with the outcome of communication experiences.

Question 28

All of the following are characteristics of passive-aggressive people except

A) they undermine others behind their backs.
B) they rarely exhibit aggressive behaviors.
C) they usually follow through with promised contributions.
D) they have little respect for the rights of others.
E) they usually appear cooperative.

Question 29

You can successfully engage in ingratiation as an impression management strategy as long as you don't engage in phony flattery.

Question 30

Impression management represents the strategies you use to shape others' impressions of you in order to gain influence, power, sympathy, or approval.

Question 31

We assume a social identity that others help us to maintain.

Question 32

When affection needs are met, the result is an ideal personal type who wants to be liked but who also is secure enough to function in situations where social interaction and affection are not high priorities.

Question 33

An abdicrat is someone whose control needs are met, who has no problem with power, and who is comfortable giving and taking orders.

Question 34

The impression management strategy of exemplification requires that you practice what you preach.

Question 35

Good conversations focus on beliefs, attitudes, or experiences that both communicators share.

Question 36

The impression management strategy of supplication involves making others feel resourceful and helpful in addition to expressing your need for help from them.

Question 37

Will Schutz's FIRO theory examines the impact of three interpersonal needs-the need for inclusion, control, and affection.

Question 38

You should avoid using the impression management strategy of intimidation.

Question 39

Interpersonal communication occurs when a limited number of people, usually two, interact and generate meaning through verbal and nonverbal messages.

Question 40

If a friend constantly seeks attention or tends to withdraw from social situations, a strong but unmet affection need may be responsible.

Question 41

Social Penetration Theory has three interconnected dimensions: self-disclosure, feedback, and communication climate.

Question 42

Jack Gibb's notion of defensive behavior reflects our instinct to protect ourselves when we are being physically or verbally attacked by someone.

Question 43

According to Jack Gibb, if you say "Since I'm paying for the vacation, we're going to the resort I like rather than the spa you want to try," you are using provisionalism as a communication strategy.

Question 44

According to Social Penetration Theory, self-disclosure becomes more frequent as the depth and breadth of your relationships develops.

Question 45

According to Jack Gibb's notion of defensive and supportive behaviors, a problem-orientation is the opposite of spontaneous reactions.

Question 46

Passive-aggressive people often get their way by working against or undermining others behind their backs.

Question 47

In the Johari window, the blind area contains information others know about you but that you do not know about yourself because you do not notice or correctly interpret feedback from others.

Question 48

Effective self-disclosure focuses on past events, rather than the present situation.

Question 49

In the Johari Window, the blind area contains information you are willing to share with others as well as information you have learned about yourself by accurately interpreting feedback from others.

Question 50

We negotiate conversational turn-taking primarily through nonverbal behavior.

Question 51

The Johari Window looks at two interpersonal dimensions: willingness to self-disclose and receptivity to feedback.

Question 52

Altman and Taylor use the metaphor of window panes to illustrate their Social Penetration Theory. They explain that the process of developing an intimate relationship is similar to opening the window to people's thoughts and feelings.

Question 53

Aggressive communicators ask and answer questions without fear or hostility and stand up for their beliefs even when others disagree or are offended.

Question 54

DESC is an acronym for four steps toward becoming more assertive: Describe, Evaluate, Support, and Care.

Question 55

According to Jack Gibb, if you say "When we heard what you said to Sharon, we were really embarrassed for her," you are using description as a communication strategy.

Question 56

Assertiveness enables you to promote your own needs and rights while also respecting the needs and rights of others.