Deck 9: Foundations of Interpersonal and Group Behavior

Question 1

The group forms and members get to know one another in the stage of group development?

A)mutual acceptance
B)communication and decision making
C)productivity
D)control and organization
E)motivation

Answer 1

A

Question 2

are formal and relatively temporary.

A)Friendship groups
B)Interest groups
C)Command groups
D)All groups
E)Task groups

Answer 2

E

Question 3

The size or number of people that constitute a group is

A)ten or more.
B)limited to fifteen.
C)fewer than two people.
D)limited to ten.
E)two or more.

Answer 3

E

Question 4

Group composition is

A)the sum of the activities of individuals.
B)a set of expected behaviors associated with a position.
C)usually described in terms of the homogeneity or heterogeneity of group members.
D)two or more people interacting with and influencing each other.
E)expected behavior or behavioral patterns.

Question 5

Which of the following are types of informal groups?

A)Special project; interest
B)Interest; friendship
C)Task; friendship
D)Command; task
E)Command; interest

Question 6

Which of the following are types of formal groups?

A)Interest; friendship
B)Task; friendship
C)Special project; interest
D)Command; interest
E)Command; task

Question 7

are formal and relatively permanent.

A)Friendship groups
B)Task groups
C)Special project groups
D)Interest groups
E)Command groups

Question 8

The concept of is essential to the definition of groups presented in your text.

A)interaction
B)coordination
C)cohesion
D)member personality
E)proximity

Question 9

Which of the following is not a stage of group development?

A)Control and organization
B)Motivation and productivity
C)Mutual acceptance
D)Permanent and informal
E)Communication and decision making

Question 10

A company's personnel (HR) department is an example of which type of group?

A)Friendship
B)Interest
C)Performance
D)Task
E)Command

Question 11

An alumni association is an example of which type of group?

A)Task
B)Interest
C)Command
D)Friendship
E)Convenience

Question 12

Which of the following is a true statement regarding the stages of group development?

A)A group that fully evolves through the four stages of development usually is productive.
B)As a group progresses through the stages of development it grows in size.
C)The sequence of group development stages is set by the organization.
D)Groups rarely go through more than one stage of development.
E)Groups make choices about which stage of development to

Question 13

The audience at an Oprah Winfrey talk show is an example of a(n) group.

A)special project
B)command
C)task
D)friendship
E)interest

Question 14

Which of the following is the first stage of group development?

A)Composition
B)Mutual acceptance
C)Cohesiveness
D)Homogeneity
E)Conflict

Question 15

are informal and relatively permanent.

A)Special project groups
B)Command groups
C)Interest groups
D)Friendship groups
E)Task groups

Question 16

Which of the following is not one of the four basic factors that affect group performance?

A)Size
B)Skill variety
C)Norms
D)Composition
E)Cohesiveness

Question 17

All of the following are a result of interpersonal behaviors in organizations except

A)serve as a source of synergy.
B)serve as a basis for social support.
C)Post-decision dissonance.
D)serve as a primary source of need satisfaction.
E)serve as a source of conflict.

Question 18

The definition of groups presented in your text omits any requirement of

A)interaction.
B)size.
C)influence.
D)group goals.
E)All of these are included in the textbook definition of group.

Question 19

In which stage are group members' activities relatively spontaneous and flexible?

A)Communication and decision making
B)Motivation
C)Productivity
D)Mutual acceptance
E)Control and organization

Question 20

An executive board is an example of which type of group?

A)Special project
B)Friendship
C)Task
D)Interest
E)Command

Question 21

Groups that actively interact with other groups by are usually the most productive.

A)focusing on group differences
B)sharing their team's achievements
C)compromising on which tasks will be performed
D)competing for resources
E)protecting their own programs

Question 22

Norms are

A)a tendency toward a particular set of behaviors.
B)a standard against which the appropriateness of a behavior is judged.
C)the sum of the activities of individuals.
D)two or more people interacting with and influencing each other.
E)a set of expected behaviors associated with position.

Question 23

All of the following are features of group discussion that contribute to group polarization except

A)group members could take an extreme view of an opinion
B)task uncertainty can be impacted by the decision.
C)persuasive arguments can encourage polarization.
D)members may feel they are not individually responsible.
E)members will accept a more radical decision from their own.

Question 24

Belonging to a group may satisfy a person's need for affiliation.

Question 25

When cohesiveness is and norms are compatible with organizational goals, productivity is the highest.

A)low; not
B)high; not
C)high; highly
D)present; highly
E)low; highly

Question 26

cohesive groups will not necessarily be more productive in an organizational sense than groups with cohesiveness.

A)Low; high
B)Low; low
C)Highly; high
D)Highly; low
E)Moderately; high

Question 27

Group norms result from a combination of all of the following, except

A)the task.
B)the situation.
C)the personality characteristics.
D)the size of the group.
E)he historical traditions of the group.

Question 28

Intergroup interactions are affected by all of the following except

A)group norms.
B)location.
C)resources.
D)task interdependence.
E)time and goal interdependence.

Question 29

All of the following are true of large groups except

A)large groups formalized interactions.
B)large groups set agendas.
C)large do not set many rules or regulations.
D)large groups follow parliamentary procedures.
E)large groups offer more social interactions.

Question 30

Which of the following includes conditions conducive to groupthink?

A)Group cohesiveness, leader's promotion of personal preferences, insulation from expert opinions
B)Group cohesiveness, members' promotion of personal preferences, best decision is goal
C)Group cohesiveness, leader promotion of personal preferences, critical thinking urged
D)Members' promotion of personal preferences, best decision is goal, critical thinking urged
E)Group cohesiveness, member's promotion of personal preferences, insulation from expert opinions

Question 31

All of the following are true regarding social loafing except

A)it is often a problem in very small groups.
B)how much of a problem social loafing depends in part on the nature of the task.
C)it often results from the assumption that other members will pick up the slack.
D)some members put forth less effort in a group.
E)the amount of social loafing depends in part on the group leader's awareness of it.

Question 32

Interpersonal relations at work may result in conflict.

Question 33

The Delphi technique is designed for use by groups

A)that are very large
B)that are very small.
C)that do not meet face-to-face.
D)that have suffered from groupthink in the past.
E)that are familiar with the rules of brainstorming.

Question 34

Which of the following is not one of the purposes of norms?

A)Norms help the group avoid embarrassing situations.
B)Norms simplify the behaviors of the group members.
C)Norms help the group survive.
D)Norms regulate group members' thoughts and feelings.
E)Norms express the central values of the group.

Question 35

The prescriptions that managers can use to reduce the probability of groupthink in group decision making include all of the following except

A)apply to the leader.
B)apply to the organization.
C)apply to the total group.
D)apply to the individual.
E)apply to the process.

Question 36

Brainstorming includes all of the following except

A)used in the idea generation phase of decision making.
B)members present ideas and clarify them.
C)ideas are not evaluated.
D)ideas are recorded on a flip chart.
E)it does not provide resolution to the problem.

Question 37

All of the following are used in the nominal group technique of decision-making except

A)individuals convene to address an issue.
B)the issue is described to the group.
C)produces totally new ideas
D)no discussion among the members is permitted.
E)members take turns reporting their ideas.

Question 38

A group is homogeneous if

A)members are similar in one or several ways that are critical to the work of the group.
B)the group is highly productive.
C)two or more people interact with and influence each other.
D)men and women are represented equally in the group.
E)the organization allows the group a high degree of autonomy.

Question 39

All of the following are symptoms of groupthink except

A)illusion of invulnerability.
B)collective efforts to rationalize or discount warnings
C)polarization that affects group decision-making..
D)stereotyped views of enemy leaders.
E)direct pressure on a member.

Question 40

A homogeneous group is likely to be most productive in situations where all of the following apply except

A)group tasks are sequential.
B)quick action is required.
C)cooperation is needed.
D)group tasks are simple.
E)creativity is required.

Question 41

A homogeneous group is likely to be more productive when the group task is simple, cooperation is necessary, the group tasks are sequential, and quick action is required.

Question 42

The Delphi technique is a method to systematically gather the judgments of experts for use in developing forecasts.

Question 43

Increasing the size of a group may not affect the cohesiveness of the group.

Question 44

Cohesiveness is generally higher in large groups than it is in small groups.

Question 45

A group norm is a standard against which the appropriateness of a behavior is judged.

Question 46

A command group is a type of formal group.

Question 47

A task group usually performs its duties outside of regular work hours.

Question 48

The basic group performance factors include size, cohesiveness, and norms.

Question 49

Groups may need to reenter one or more of the stages of development as working conditions and relationships change.

Question 50

Social loafing is the tendency of some group members to not put forth as much effort in the group as they would if they were working alone.

Question 51

Similarity among members is an important factor in analyzing the composition of the group.

Question 52

If you already know everyone in a group, it is permissible to skip the first stage of group development.

Question 53

In the motivation and productivity stage of group development, members cooperate with each other.

Question 54

In some situations, the most effective group size is three or four; other groups can function effectively with 15 or more members

Question 55

A heterogeneous group is more likely to be productive when the task is complex, requires a collective effort, and demands creativity.

Question 56

A task group is relatively temporary and informal.

Question 57

Group polarization is the tendency for a group's average post-discussion attitudes to be more extreme than its average pre-discussion attitudes.

Question 58

Highly cohesive groups will necessarily be more productive for the organization than groups with low cohesiveness.

Question 59

All groups go through all four stages of group development before disbanding.

Question 60

Getting to know one another is part of the motivation and productivity stage of group development.

Question 61

The four are composition, size, norms, and cohesiveness.

Question 62

Informal groups consist of friendship and groups.

Question 63

The final stage of group development in which members work effectively towards accomplishing goals is called and
_.

Question 64

Members usually begin to develop of behavior during the communication and decision-making stage of group development.

Question 65

A group is likely to be more productive in situations where the group task is simple.

Question 66

groups are relatively permanent collections of employees from the same level in the organization who meet on a regular basis.

Question 67

A group is if the members are different in one or several ways that are critical to the work.

Question 68

groups are established by the organization to do its work.

Question 69

Command groups are usually indicated in the chart.

Question 70

A committee to study the problems of drugs in schools for one year is an example of a group.

Question 71

One of the purposes of group is to simplify and make more predictable the behaviors expected of the group members.

Question 72

Some members of the group assume that if they do not work hard, other members of the group will pick up the slack.This is known as
.

Question 73

In problem-solving tasks, groups develop solutions and make decisions faster than individuals.

Question 74

In the nominal group technique, members do not share their ideas with each other and then vote on them in private.

Question 75

Group describes the degree of similarity or difference among group members.

Question 76

Self-censorship, stereotyped views of "enemy" leaders, and a highly critical analysis of its own decisions are all symptoms of groupthink.

Question 77

A group is created to solve a particular problem and is relatively temporary.

Question 78

A group is more likely to be productive in situations where the task requires creativity.

Question 79

Interactions and communication are much more likely to be formalized in groups.

Question 80

Formal groups include task and groups.