Deck 3: Conducing a Needs Assessment and Task Analysis

Question 1

Choose the best open -ended question for determining the needs of employees.

A) What are the most important challenges you experience when working in a group?
B) List the three most important challenges you experience when working in a group?
C) Would you benefit from a training session on group and team dynamics?
D) all of the above are acceptable open-ended questions.

Answer 1

A

Question 2

You can effectively teach people skills even if you don't know what skills the trainees need to learn.

Answer 2

False

Question 3

Olivia is conducting training on the best way to enhance teamwork skills. Which domain of learning does this represent?

A) cognitive domain.
B) affective domain.
C) psychomotor domain.

Answer 3

C

Question 4

When developing a pre-session questionnaire, which of the following items should not be asked?

A) participant's current job
B) educational background
C) previous training on the topic
D) age

Question 5

Select the answer that best describes some of the disadvantages of using interviews:

A) It may be difficult to identify consistent themes in responses if the same questions are not asked of all respondents.
B) They are more time consuming to administer.
C) They take less skill than questionnaires.
D) Both a and b
E) Both b and c

Question 6

A group interview technique where group members are invited to respond to questions on a focused topic to determine their response to ideas, products, or skill levels is a/an

A) 360 survey method.
B) open ended question survey.
C) likert scale survey.
D) focus group.

Question 7

When determining trainees needs using observation, a trainer may:

A) watch trainees work in their natural environment
B) watch videos of trainees working in their natural environment
C) examine report to determine skill levels of trainees
D) all of the above
E) only a and c

Question 8

Oscar is creating a training session for employees to build a better sales presentation but does not know the trainee's familiarity with different computer programs such as PowerPoint, ActivInpspire, and Prezi. He has decided to send out a survey asking their skill level for each program novice, proficient, or advanced). Which type of questions should Oscar include in his survey?

A) yes and no responses
B) Likert scale
C) rank order
D) 360 survey method
E) multiple choice

Question 9

The learning domain that emphasizes learning facts, knowledge, and principles is the

A) cognitive domain.
B) affective domain.
C) psychomotor domain.

Question 10

While in a training session, Claudia defines constructive and destructive conflict. Which domain of learning is she emphasizing?

A) cognitive domain
B) affective domain
C) psychomotor domain

Question 11

A survey question that asks to what degree a respondent agrees, is undecided, or disagrees with a statement is utilizing

A) open ended questions.
B) Likert scale.
C) rank order.
D) multiple choice.

Question 12

The affective domain of learning focuses on changing or reinforcing attitudes, feelings, and motivation.

Question 13

When creating a detailed task analysis, the trainer should adhere to traditional outlining which includes:

A) Roman numerals for major ideas
B) Capital letters for substeps underneath the major ideas
C) Numbers underneath the capital letters for further details
D) Lower case letters underneath numbers for
E) all of the above rules adhere to tradictional outlining

Question 14

The difference between writing a task analysis for a technical or "hard skill" and a "soft "skill is

A) Hard skills have more than one agreed upon series of steps.
B) Soft skills have more than one agreed upon series of steps.
C) Hard skills take up more time in training sessions
D) It costs a considerable amount of money to teach hard skills rather than soft skills

Question 15

The type of survey design that compares perceptions of co-workers, supervisors, and/or customers and clients is

A) open ended questions.
B) rank order.
C) 360 questionnaire.
D) check lists.

Question 16

A needs assessment is a step by step outline that describes the skills you are teaching.

Question 17

Mauri has been asked to conduct training for a group on telephone etiquette. What steps should she use to begin her task analysis?

A) Research the skill
B) Practice the skill
C) Understand the steps necessary to successfully perform the skill.
D) Both a, b, and c
E) Both a and c

Question 18

Which of the following strategies should not be used to conduct an impromptu needs assessment?

A) Make the first event of the training session a needs assessment activity.
B) Phone or email the some of the participants or the person that invited you to present prior to the workshop in order to get an idea of what topics to consider.
C) Ask the participants to arrive early to conduct a needs assessment..
D) Develop a presentation questionnaire.
E) All of the above strategies should be used to conduct a needs assessment.

Question 19

Which of the following is true about surveys?

A) They are the most efficient way to identify learner needs.
B) Surveys are only used electronically via email or the Internet.
C) Surveys can be tailor-made to suit your specific purpose.
D) All of the above are true regarding the use of surveys
E) Only a and c are true regarding surveys.

Question 20

All of the following are formats used for surveys or questionnaires except:

A) likert scales
B) checklists
C) yes and no responses
D) rank order
E) interviews

Question 21

An effective method of assessing needs is to observe trainees at work.

Question 22

Determining how much information to present in a training session is dependant upon the needs of the trainees.

Question 23

Successful trainers understand the needs of their trainees by conducting a needs assessment. Why is this crucial to developing a successful training program?

Question 24

When asking respondents to rank order their skills, it is recommended that the list should be limited to no more than seven items.

Question 25

Explain the use of 360 questionnaires.

Question 26

Explain how to emphasize the three domains of learning when training employees about conflict management.

Question 27

A question where no specific structure is offered to frame the respondent's response is a focus group.

Question 28

For an upcoming training, you will not be able to work directly with your trainees to conduct a comprehensive needs assessment process. What methods does your text recommend to identify the needs of your trainees?

Question 29

When designing any type of needs assessment instrument, it is vital that all responses be kept confidential.

Question 30

The most direct way to ask respondents a question on a survey is to phase it as a Yes or No response.

Question 31

Explain the process of conducting a task analysis.

Question 32

Using the 360 method give the trainer a more accurate picture of perceptions and strengths and skill levels of the participants in organization.