Deck 8: Managing Project Quality

Question 1

A quality threshold refers to:

A)a product not being purchased because the cost of quality is too high.
B)a baseline.
C)a product not being purchased, regardless of quality, if there is no need to be filled.
D)a product not being purchased because of low quality.

Answer 1

C

Question 2

All of the following are ISO 9000 principles EXCEPT for:

A)continual improvement.
B)involvement of people
C)involvement of stakeholders
D)customer focus

Answer 2

C

Question 3

Costs of training staff in design methodologies is an example of:

A)external failure costs.
B)prevention costs.
C)internal failure costs.
D)appraisal costs.

Answer 3

B

Question 4

One type of quality cost is:

A)appraisal costs.
B)external failure costs.
C)prevention costs.
D)all of the above.

Question 5

Which quality management pioneer is best known for the fishbone diagram?

A)W. Edwards Deming
B)Kaoru Ishikawa
C)Paul Pareto
D)Joseph Juran

Question 6

Graphical, time- based charts used to display process results are called:

A)Pareto charts.
B)cause- and- effect diagrams.
C)project problem charts.
D)control charts.

Question 7

Capability maturity models have ________levels.

A)three
B)six
C)five
D)four

Question 8

The process of selecting a random sample from a population in order to infer characteristics about that population is called:

A)statistical sampling.
B)spot- checks.
C)random inspection.
D)mathematical modeling.

Question 9

Who of the following is not known as a quality management pioneer?

A)Henry Gantt
B)Philip B. Crosby
C)W. Edwards Deming
D)Joseph Juran

Question 10

Costs of rework in programming is an example of:

A)prevention costs.
B)external failure costs.
C)appraisal costs.
D)internal failure costs.

Question 11

The degree to which a set of inherent characteristics fulfill________.

A)a company's needs
B)requirements
C)a project's needs
D)a customer's needs

Question 12

The balanced scorecard suggests viewing organizational activities from the following perspectives EXCEPT:

A)the business process perspective.
B)the stakeholder perspective.
C)the financial perspective.
D)the customer perspective.

Question 13

Six Sigma was first conceived of at:

A)Motorola.
B)DEC.
C)Toyota.
D)IBM.

Question 14

Operational definitions of specific processes, events, or products, as well as an explanation of how they will be measured in terms of quality are called:

A)quality definitions.
B)quality specifications.
C)quality measures.
D)quality metrics.

Question 15

Histograms (or bar charts)where the values being plotted are arranged in descending order are called:

A)project problem charts.
B)cause- and- effect diagrams.
C)control charts.
D)Pareto charts.

Question 16

Which of the following is NOT part of the Six Sigma methodology?

A)Measuring the core business processes
B)Improving the target processes
C)Analyzing the data collected
D)Controlling the core business processes

Question 17

Which generic management systems standard is among the most popular in the world?

A)Six Sigma
B)Total Quality Management
C)ISO 9000
D)Malcolm Baldridge National Quality Program

Question 18

The balanced scorecard approach is:

A)a measurement system.
B)a management system.
C)a mandatory report.
D)a reporting system.

Question 19

The process of monitoring results to determine if the quality standards of the project are being met is called:

A)quality execution.
B)quality control.
C)quality assurance.
D)quality improvement.

Question 20

The ISO 9000 standards are primarily concerned with the processes the organization does to:

A)satisfy regulatory requirements.
B)enhance customer satisfaction.
C)satisfy customer quality requirements.
D)all of the above.

Question 21

Which quality management pioneer is best known for the 80/20 rule?

A)W. Edwards Deming
B)Joseph Juran
C)Paul Pareto
D)Kaoru Ishikawa

Question 22

The Baldridge National Quality Program recognizes outstanding achievements in ________areas.

A)seven
B)six
C)five
D)eight

Question 23

A plan specifying how to identify wasteful and non- value added activities is called:

A)quality baseline.
B)activity improvement plan.
C)quality management plan.
D)process improvement plan.

Question 24

Ishikawa's cause- and- effect diagram is also known as:

A)fishbone diagram.
B)quality diagram.
C)skeleton diagram.
D)bone diagram.

Question 25

Deming's model is known as:

A)plan- check- do- act model.
B)plan- do- act- check model.
C)plan- check- act- do model.
D)plan- do- check- act model.

Question 26

A process improvement plan analyzes:

A)process metrics.
B)process boundaries.
C)process configuration.
D)all of the above.

Question 27

Design of experiments uses ________to test the efficiency of certain project management approaches by testing factors that may influence a specific variable.

A)evaluative techniques
B)statistical techniques
C)sophisticated tests
D)a trial- and- error approach

Question 28

Diagrams used to identify potential and real causes of problems that organize problems into categories are called:

A)Pareto charts.
B)cause- and- effect diagrams.
C)project problem charts.
D)control charts.

Question 29

The study of a competitor's products or business practices for the purpose of improving a company's performance is called:

A)benchmarking.
B)industrial espionage.
C)competitor analysis.
D)comparison.

Question 30

All of the following are part of Ishikawa's actionable items EXCEPT:

A)check the effects of education and training.
B)take appropriate action.
C)determine goals and targets.
D)engage in education and training.

Question 31

The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards is called:

A)quality identification.
B)quality assurance.
C)quality improvement.
D)quality planning.

Question 32

Robert Kaplan and David Norton came up with a system called:

A)balanced reporting.
B)balanced scorecard.
C)balanced report card.
D)balanced scoring system.

Question 33

Costs of support and maintenance is an example of:

A)external failure costs.
B)appraisal costs.
C)prevention costs.
D)internal failure costs.

Question 34

The set of overall intentions and direction of an organization with regard to quality, as formally expressed by top management is called:

A)quality management plan.
B)quality policy.
C)quality rules.
D)quality guidelines.

Question 35

Costs of code inspection and testing is an example of:

A)internal failure costs.
B)appraisal costs.
C)external failure costs.
D)prevention costs.

Question 36

An evaluation of the costs and benefits of alternative approaches to a proposed activity to determine the best alternative is called:

A)tradeoff evaluation.
B)quality planning.
C)cost/benefit analysis.
D)alternative evaluation.

Question 37

Which quality management process is not focus of the Juran Trilogy?

A)Quality improvement
B)Quality planning
C)Quality assurance
D)Quality control

Question 38

Which quality management pioneer is best known for his 14 points of quality?

A)Joseph Juran
B)Philip B. Crosby
C)Kaoru Ishikawa
D)W. Edwards Deming

Question 39

The national quality program was named after U.S. Secretary of Commerce:

A)Donald Louis Evans.
B)William Daley.
C)Carlos Gutierrez
D)Malcolm Baldridge.

Question 40

A company can assess its capabilities with respect to best practices within a given industry using:

A)CPR.
B)CMM.
C)CRT.
D)CNN.

Question 41

What is the highest level of Six Sigma certification?

A)Champion
B)Grandmaster
C)Master
D)Master black belt

Question 42

Quality audits can be:

A)scheduled.
B)performed by third- party auditors.
C)random.
D)all of the above.

Question 43

________is defined as the degree to which a set of inherent characteristics fulfill requirements.

Question 44

Appraisal costs are a type of costs of________ .

Question 45

The purpose of Six Sigma is to:

A)reduce competitive threats.
B)reduce variation.
C)reduce problems.
D)none of the above.

Question 46

External failure costs are a type of costs of________ .

Question 47

The process of ensuring that the project meets the standards outlined during the quality planning phase is called:

A)quality planning.
B)quality execution.
C)quality improvement.
D)quality assurance.

Question 48

The basis for which project quality is measured and reported is called:

A)quality metric.
B)quality checklist.
C)quality baseline.
D)quality plan.

Question 49

A systematic approach to managing quality that originated in the 1950s is:

A)CSMA.
B)TDMA.
C)TQC.
D)TQM.

Question 50

Quality planning is usually performed:

A)before other project planning issues are addressed.
B)after other project planning issues are addressed.
C)at the same time that other project planning issues are addressed.
D)at the very beginning of a project.

Question 51

________are tools used to ensure that a specific set of actions has been correctly performed.

A)Quality checklists
B)Quality baselines
C)Quality plans
D)Quality metrics

Question 52

The 80/20 rule is also known as the ________ Principle.

Question 53

A plan specifying how quality measures will be implemented during a project is called:

A)quality baseline.
B)quality implementation plan.
C)quality management plan.
D)quality improvement plan.

Question 54

Which quality management pioneer is best known for the book Quality Is Free?

A)Joseph Juran
B)Paul Pareto
C)Philip B. Crosby
D)Kaoru Ishikawa

Question 55

Cost of quality includes:

A)the costs to improve or ensure quality measures.
B)the costs associated with a lack of quality.
C)the costs to sell a product.
D)both A and B.

Question 56

The costs of rework in programming are an example of ________costs.

Question 57

In the early 1990's Robert Kaplan and David Norton created a system called________ .

Question 58

Cost/benefit analyses are:

A)utterly useless.
B)very accurate.
C)sometimes criticized for being too simplistic.
D)critical to project success.

Question 59

What is another name for the 80/20 rule?

A)Cost of Quality
B)Law of diminishing returns
C)Golden rule
D)Pareto principle

Question 60

Which of the following is NOT a software maturity level?

A)Improving
B)Repeatable
C)Initial
D)Defined

Question 61

____________requires management and employees to become involved in the continuous improvement of the goods and services a firm produces.

Question 62

____________is the process of identifying relevant standards and developing a plan to ensure the project meets those standards.

Question 63

Control charts are graphical, ____________charts used to display process results.

Question 64

Quality metrics are ________of specific processes, events, or products as well as explanations of how they will be measured in terms of quality.

Question 65

The cost of quality may run from ____________ % of total cost for most businesses.

Question 66

Quality assurance is the process of ensuring that the project meets the ________outlined during the quality planning phase.

Question 67

____________examines not what is done, but how it was done.

Question 68

A ____________ is the basis for which project quality is reported.

Question 69

ISO 9000 is a ________of standards, rather than a single standard.

Question 70

The costs of code inspection and testing are an example of ____________ costs.

Question 71

Prevention costs are a type of costs of ________ .

Question 72

A ________specifies how quality measures will be implemented during a project.

Question 73

The balanced scorecard is seen as a management system, rather than a ____________ system.

Question 74

________is a summary of the status of project deliverables, any performance measures that have been collected, and any implemented changes from the original project management plan.

Question 75

Cost of quality is the cost to improve or ensure quality measures, as well as the cost associated with________ .

Question 76

The highest level of Six Sigma proficiency is ____________ .

Question 77

The ____________ standards are primarily concerned with quality management.

Question 78

____________is the use of measurement and testing procedures to determine whether results conform to the particular project standards.

Question 79

Statistical sampling is the process of selecting a ____________from a population in order to infer characteristics about that population.

Question 80

Kaoru Ishikawa's fishbone diagram is a type of ________diagram.