Deck 15: Organizational Culture and Change

Question 1

Which of the following consist(s)of anecdotes,accounts,legends,and myths that are passed down within organization?

A)Rituals
B)Stories
C)Values
D)Language
E)Symbols

Answer 1

B

Question 2

The manner in which Margie begins her workday on Monday mornings is considered:

A)a ritual
B)a story
C)an espoused value
D)a ceremony
E)a symbol

Answer 2

A

Question 3

Which of the following represent the deepest and least observable part of a culture?

A)Espoused values
B)Stories
C)Basic underlying assumptions
D)Rituals
E)Observable artifacts

Answer 3

C

Question 4

_______ are the manifestations of an organizational culture that everyone can see or talk about.

A)Basic underlying assumptions
B)Observable artifacts
C)Espoused values
D)Hidden artifacts
E)Internal culture

Question 5

Which of the following refers to the beliefs,philosophies,and norms that a company explicitly states?

A)Rituals
B)Stories
C)Ceremonies
D)Espoused values
E)Observable artifacts

Question 6

Margie's logo can be described as which of these?

A)A ritual
B)A story
C)An espoused value
D)A ceremony
E)A symbol

Question 7

Formal events generally performed in front of an audience of organizational members are called:

A)rituals
B)stories
C)ceremonies
D)language
E)symbols

Question 8

Which of the following provide the primary means of transmitting an organization's culture to its workforce?

A)Underlying assumptions
B)Observable artifacts
C)Espoused values
D)Internal culture
E)The grapevine

Question 9

The daily or weekly planned routines that occur in an organization are called:

A)rituals
B)stories
C)values
D)language
E)symbols

Question 10

_______ reflect(s)the jargon,slang,and slogans used within the walls of an organization.

A)Rituals
B)Beliefs
C)Values
D)Language
E)Symbols

Question 11

An organization's vision statement exemplifies:

A)observable artifacts
B)stories
C)basic underlying assumptions
D)rituals
E)espoused values

Question 12

At Modern Tech Inc. ,managers begin every week with a two-hour meeting focused on the goals for that week,open communication,and strategies to achieve their goals.This routine describes which of the following?

A)A ritual
B)A story
C)Its value
D)Its language
E)A symbol

Question 13

Jerry has the responsibility for which of these on the first Monday of the month?

A)A symbol
B)A story
C)An espoused value
D)A ceremony
E)None of these

Question 14

_______ are taken-for-granted beliefs and philosophies that are so engrained that employees simply act on them rather than questioning the validity of their behaviour in a given situation.

A)Espoused values
B)Stories
C)Basic underlying assumptions
D)Rituals
E)Observable artifacts

Question 15

The shared social knowledge within an organization regarding the rules,norms,and values that shape the attitudes and behaviours of its employees is referred to as:

A)organizational structure
B)organizational design
C)organizational aptitude
D)organizational culture
E)organizational rituals

Question 16

All of the following are major types of artifacts,except?

A)Symbols
B)Physical structures
C)Values
D)Rituals
E)Language

Question 17

The very well-known Nike 'swoosh' is an example of:

A)language
B)beliefs
C)values
D)rituals
E)symbols

Question 18

An organization's corporate logo is an example of a:

A)symbol
B)belief
C)value
D)ritual
E)language

Question 19

There are three major components to any organizational culture.These are:

A)observable artifacts,espoused values,and basic underlying assumptions
B)observable artifacts,hidden artifacts,and semi-public artifacts
C)internal values,espoused values,and external values
D)symbols,physical structures,and ceremonies
E)language,stories,and rituals

Question 20

A company's published mission statement is an example of:

A)espoused values
B)stories
C)basic underlying assumptions
D)rituals
E)observable artifacts

Question 21

In organizations with communal culture,we tend to find _______ sociability and _______ solidarity.

A)low;low
B)low;high
C)high;low
D)high;high
E)moderate;high

Question 22

Unfortunately,the environment at Global Tech,Inc.is very political,and all employees generally are always thinking 'What's in it for me?' Such a culture can be described as which of these?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Apolitical

Question 23

All of the following are associated with observable artifacts,except?

A)They supply the signals that employees interpret to gauge how they should act during the workday.
B)They can range from published documents,such as a company's vision or mission statement,to verbal statements made to employees by executives and managers.
C)They supply the primary means of transmitting an organization's culture to its workforce.
D)It is difficult to overestimate their importance because they help show current and potential employees what the organization is all about.
E)They are of six major types: symbols,physical structures,language,stories,rituals,and ceremonies.

Question 24

All of the following are true about basic underlying assumptions,except?

A)They represent the deepest and least observable part of a culture and may not be consciously apparent,even to organizational veterans.
B)They are the aspects of an organizational culture that are the most long-lasting.
C)They are the daily or weekly planned routines that occur in an organization.
D)They are difficult-to-change aspects of an organizational culture.
E)They are taken-for-granted beliefs and philosophies that are so engrained that employees simply act on them rather than questioning the validity of their behaviour in a given situation.

Question 25

Organizations that have successfully created a _______ culture have been shown to change employee attitudes and behaviours toward customers.

A)service
B)mercenary
C)safety
D)fragmented
E)creativity

Question 26

Manufacturing and medical companies tend to try to create which of the following specific culture types?

A)Creativity
B)Service
C)Safety
D)Diversity
E)Communal

Question 27

When Google allows its engineers to spend 20 percent of their working time pursuing projects that they feel passionate about to foster innovation at the organization,Google exemplifies which specific culture?

A)Creativity
B)Service
C)Safety
D)Diversity
E)Communal

Question 28

Louise's firm can be described as having which of these culture types?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Autocratic

Question 29

At Tai Kimono Corporation (TKC),employees are distant and disconnected from one another.Based on this,the organizational culture at TKCS can be described as:

A)communal
B)mercenary
C)networked
D)fragmented
E)constructed

Question 30

_______ is(are)the degree to which group members think and act alike,and _______ represent(s)how friendly employees are to one another.

A)Espoused values;basic underlying assumptions
B)Solidarity;sociability
C)Basic underlying assumptions;observable artifacts
D)Sociability;solidarity
E)Observable artifacts;espoused values

Question 31

Conchita's firm can be described as having which of these culture types?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Autocratic

Question 32

_______ cultures are those where all employees think alike and are friendly to one another.

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Modest

Question 33

In organizations with mercenary culture,we tend to find _______ sociability and _______ solidarity.

A)low;low
B)low;high
C)high;low
D)high;high
E)moderate;high

Question 34

Rabia's firm can be described as having which of these culture types?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Autocratic

Question 35

Organizations that have cultures in which employees think alike but aren't friendly to one another can be considered _______ cultures.

A)communal
B)mercenary
C)networked
D)fragmented
E)modest

Question 36

In organizations with fragmented culture,we tend to find _______ sociability and _______ solidarity.

A)low;low
B)low;high
C)high;low
D)high;high
E)moderate;high

Question 37

Maria's firm can be described as having which of these culture types?

A)Communal
B)Mercenary
C)Networked
D)Fragmented
E)Autocratic

Question 38

What are the outcomes associated with service cultures?

A)Service-oriented employee behaviours,customer satisfaction,frequent product returns
B)Service-oriented employee behaviours,customer satisfaction,unit sales
C)Service-oriented employee behaviours,demanding customers,unit sales
D)Self-oriented employee behaviours,customer dissatisfaction,unit sales
E)Return on investment,interest rate risk,capital accumulation

Question 39

Organizations with friendly employees who all think in their own way are _______ cultures.

A)communal
B)mercenary
C)networked
D)fragmented
E)humanistic

Question 40

In organizations with networked culture,we tend to find _______ sociability and _______ solidarity.

A)low;low
B)low;high
C)high;low
D)high;high
E)moderate;high

Question 41

If there are certain areas of an organization that have different demands and needs for their employees,which of the following can be very useful?

A)Dominant cultures
B)Idiocultures
C)Differentiated cultures
D)Subcultures
E)Countercultures

Question 42

All of these are dimensions addressed in most socialization efforts,except?

A)Mentoring
B)Performance proficiency
C)Goals and values
D)Politics
E)History

Question 43

_______ is the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.

A)Mentoring
B)Countercultures
C)ASA framework
D)Socialization
E)Internalization

Question 44

Which of the following is not a disadvantage of a strong culture?

A)A strong culture makes merging with another organization more difficult
B)A strong culture allows employees to identify themselves with the organization
C)A strong culture can be 'too much of a good thing' if it creates extreme behaviours among employees
D)A strong culture makes adapting to the environment more difficult
E)A strong culture attracts and retains similar kinds of employees

Question 45

All of the following are considered advantages of a strong culture,except?

A)A strong culture differentiates the organization from others.
B)A strong culture allows employees to identify themselves with the organization.
C)A strong culture facilitates desired behaviours among employees.
D)A strong culture creates stability within the organization.
E)A strong culture makes adapting to the environment is easier.

Question 46

Which of the following culture types reduces treatment errors in medical settings?

A)Creativity
B)Service
C)Safety
D)Diversity
E)Communal

Question 47

The values of the subculture in the marketing department at Disk Manufacturing,Inc.(DMI)does not match with those of the overall organization and it consistently challenges the values of DMI,which signifies the need for change.This marketing department's subculture can be described as which of the following?

A)ASA framework
B)Countercultures
C)Safety culture
D)Networked culture
E)Charismatic culture

Question 48

Knowledge of the roles required,and the tasks involved in the job is represented in which of these dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)Goals and values
D)Politics
E)History

Question 49

Which cultures take a long time to develop and are very difficult to change?

A)Subcultures
B)Countercultures
C)Strong cultures
D)Differentiated cultures
E)Weak cultures

Question 50

Which of the following concepts hold(s)that potential employees will be attracted to organizations whose cultures match their own personality,organizations will weed out the potential misfits,and the remaining misfits will leave because of being unhappy or ineffective?

A)Mentoring
B)Countercultures
C)ASA framework
D)Socialization
E)Idocultural framework

Question 51

The letter 'S' within the ASA framework represents:

A)strong
B)subculture
C)safety
D)story
E)selection

Question 52

_______ exist when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

A)ASA frameworks
B)Mentoring
C)Subcultures
D)Realistic job previews
E)Reality shocks

Question 53

In the 'ASA framework' the 'ASA' represents:

A)Anticipation-Socialization-Articulation
B)Attraction-Selection-Attrition
C)Ask-Substitute-Attract
D)Allocation-Submission-Anticipation
E)Advantage-Substitutes-Attrition

Question 54

When countercultures split the organization's culture right down the middle,which of the following is the resultant culture?

A)Strong culture
B)Weak culture
C)Subculture
D)Differentiated culture
E)Diversity culture

Question 55

Which of the following represents an advantage of a strong culture?

A)A strong culture makes merging with another organization more difficult
B)A strong culture makes adapting to the environment more difficult
C)A strong culture can be 'too much of a good thing' if it creates extreme behaviours among employees
D)A strong culture allows employees to identify themselves with the organization
E)A strong culture attracts and retains similar kinds of employees

Question 56

All of the following are general culture types,except?

A)communal.
B)mercenary.
C)diversity.
D)fragmented.
E)networked.

Question 57

Knowledge of the acronyms,slang,and jargon that are unique to an organization is represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)Goals and values
D)Politics
E)History

Question 58

Which of the following results when employees are unified in the way things happen within their organization and when their subsequent behaviours are consistent with those expectations?

A)Mentoring
B)Culture strength
C)ASA framework
D)Realistic job previews
E)Reality shock

Question 59

Which of the following represents a disadvantage of a strong culture in the workplace?

A)A strong culture differentiates the organization from others.
B)A strong culture A strong culture allows employees to identify themselves with the organization.
C)A strong culture attracts and retains similar kinds of employees.
D)A strong culture creates stability within organization.
E)A strong culture facilitates desired behaviours among employees.

Question 60

When an organization begins to recruit and hire new employees,which of the following can conspire to help keep cultures strong?

A)ASA framework and socialization
B)Subcultures and countercultures
C)Safety cultures and networked cultures
D)Stories and symbols
E)Reorientation and idocultures

Question 61

Information regarding the organization's traditions,customs,myths,and rituals are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 62

Information regarding formal and informal work relationships and power structures within the organization are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 63

In which stage of socialization do employees adopt the goals and values of the organization,understand what the organization has been through,and converse with others in the organization using technical language and specific terms that only insiders would understand?

A)Encounter
B)Attrition
C)Anticipatory
D)Understanding and adaptation
E)Selection

Question 64

Surveys suggest that as many as _______ percent of new employees leave an organization within the first 90 days as a result of unmet expectations.

A)33
B)5
C)50
D)66
E)75

Question 65

Reality shock occurs in which stage of socialization?

A)Anticipatory stage
B)Encounter stage
C)Understanding stage
D)Insider stage
E)Adoption stage

Question 66

The goal of an organization's socialization efforts should be to minimize _______ as much as possible.

A)mentoring
B)diversity
C)reality shock
D)espoused values
E)newcomer orientation

Question 67

Having recently started his job at Foodland,Brian was heard commenting that "Working at Foodland was certainly not what I expected it to be." This comment exemplifies which of the following?

A)Encounter stage
B)Attrition stage
C)Language dimension
D)Reality shock
E)Anticipation stage

Question 68

_______ socialization begins as soon as a potential employee develops an image of what it must be like to work for a given company.

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation
E)Understanding

Question 69

In your final semester,you are interviewing at a large discount retailer.You have collected preliminary information from the company's website and other employees.You are getting additional information during the interview process from the managers.You can be described at which stage of the socialization process?

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation and understanding
E)Selection

Question 70

Which stage of socialization begins the day an employee starts work?

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation and understanding
E)Selection

Question 71

Which of the following statements about the encounter stage of socialization is true?

A)It happens prior to an employee spending even one second on the job.
B)New employees compare the information they acquired as outsiders during the anticipatory stage with what the organization is really like now that they are insiders.
C)Newcomers come to learn the content areas of socialization and internalize the norms and expected behaviours of the organization.
D)It is the adoption of the spoken and unspoken goals and values of the organization.
E)It is the last stage in the socialization process.

Question 72

You were just hired at a large discount retailer in their management training program.Today is your first day.You can be described at which stage of the socialization process?

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation and understanding
E)Selection

Question 73

Which of the following is considered the final stage of the socialization process?

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation and understanding
E)Selection

Question 74

All of the following are associated with the anticipatory stage of socialization,except?

A)It happens prior to an employee spending even one second on the job.
B)Newcomers come to learn the content areas of socialization and internalize the norms and expected behaviours of the organization.
C)It starts the moment a potential employee hears the name of the organization.
D)The bulk of the information acquired during this stage occurs during the recruitment and selection processes new employees go through.
E)It is the first stage in the socialization process.

Question 75

Which of the following is a process that begins before an employee starts work and does not end until an employee leaves the organization?

A)Mentoring
B)Counterculture
C)ASA framework
D)Socialization
E)Job training

Question 76

Successful and satisfying relationships with organizational members are represented in which of the following dimensions addressed in the socialization effort?

A)Language
B)Performance proficiency
C)People
D)History
E)Politics

Question 77

What is the important part of the understanding and adaptation stage of socialization?

A)The first day an employee starts work.
B)The potential employee developing an image of what it must be to work for the company.
C)Change on the part of the employee.
D)The things that organizational insiders tell a potential employee about the organization.
E)The occurrence of reality shock.

Question 78

Which of the following represents the first stage in socialization process?

A)Attrition
B)Anticipatory
C)Encounter
D)Adaptation
E)Understanding

Question 79

During which stage do newcomers come to learn the content areas of socialization and internalize the norms and expected behaviours of the organization?

A)Encounter
B)Attrition
C)Anticipatory
D)Adaptation and understanding
E)Selection

Question 80

The rate of success for a significant culture change is estimated to be:

A)Approximately 30 percent,indicating that close to a third of cultural changes are successful
B)Great than 66 percent
C)Approximately 50 percent,you might just as well flip a coin
D)Approximately 99.5 percent indicating the most cultural changes are successful
E)Approximately 85 percent