Deck 6: Communication

Question 1

____________________ are used to generate hypotheses about the way members and customers think.

Answer 1

Focus groups

Question 2

____________________ refers to the pattern of relationships that a group of people have.

Answer 2

Connection

Question 3

The consensus among contemporary scholars is that today's leaders need to engage in robust,targeted ____ communication.

A) top-down
B) two-way
C) bottom-up
D) centralized

Answer 3

two-way

Question 4

The issue of broad representation generally becomes more important as an organizational initiative moves into the ____ phase.

A) origination
B) implementation
C) scouting
D) planning

Question 5

The ____ principle is the need for people to behave in ways that are consistent with previously declared values and norms.

A) sequencing
B) normative
C) familiarity
D) consistency

Question 6

Real-time team meetings are venues where ____ communication takes place.

A) enhanced
B) all-channel
C) structured
D) circle

Question 7

Psychologists have discovered that people sometimes have what they call "____" on various beliefs and opinions,and their willingness to be flexible on these positions can depend on how much they are asked to change.

A) anchor positions
B) concrete positions
C) stubbornness
D) overconfidence

Question 8

____________________ communication is simple hierarchical communication.

Question 9

____________________ provide a structured setting where participants collectively explore issues in depth.

Question 10

The ____________________ is the problem of imagining another person's state of mind when you have a piece of knowledge that they lack.

Question 11

Effective speakers "package" their message using one or more of the three persuasive means of conveying a message: ethos (character),____________________ (emotion),and logos (logic).

Question 12

____ explains how information spreads.

A) Hierarchy
B) Collapsing
C) Contagion
D) Staggering

Question 13

To communicate successfully in a health care organization,you must learn to adapt to the "____" and speak many different "languages."

Question 14

After simplicity,the second most important quality of one's message is ____.

A) complexity
B) brevity
C) vividness
D) uniqueness

Question 15

One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can ____.

A) determine their worth
B) demand better benefits
C) reluctantly comply
D) offer their expertise

Question 16

____________________ have an interest in a corporation's investments,projects,environmental policies,and other commitments because they all have consequences that extend far beyond the narrow circle of profit-and-loss statements.

Question 17

____________________ ensures that people take you and your ideas seriously.

Question 18

A weakness of ____ is that it is not appropriate for exploring a particular idea or proposal in depth.

A) structured interviews
B) focus groups
C) open-ended interviews
D) interview design

Question 19

At the very center of stakeholder management,like the bull's eye in the middle of a target,are their ____________________,problems,and needs.

Question 20

____ give(s)people a level of trust and confidence in each other,facilitating communication and making it easier to cooperate.

A) Contracts
B) Relationships
C) Dependence
D) Stability

Question 21

Match each item with a statement below:

Requires attention not only to the intended meaning but also to the entire context in which communication takes place

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 22

Match each item with a statement below:

Suitable when you have to communicate with several people who have no need to communicate directly with each other

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 23

Match each item with a statement below:

Increases and balances participation among meeting participants

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 24

Match each item with a statement below:

Useful tool to guide stakeholder analysis

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 25

Match each item with a statement below:

Connections among a group of people and the broader environment in which they live and work

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 26

Match each item with a statement below:

Tendency of people to respond to appeals invoking ultimate values such as safety,connection,community,or truth

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 27

Match each item with a statement below:

Where people report up to a superior,who in turn has a dual reporting relationship to two separate superiors

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 28

Match each item with a statement below:

Powerfully affects people's perceptions,standards they will call to mind,evidence they will consider relevant,emotions they will feel,and decisions they will ultimately make

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 29

Match each item with a statement below:

Where respondents prioritize alternatives,then repeat exercise after seeing the average rankings from previous rounds

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing

Question 30

Match each item with a statement below:

Tendency of people to accept any and all conclusions that fit within their systems of belief

A)Power/Interest matrix
B)belief bias
C)feedback model
D)wheel communication
E)social networks
F)Y communication
G)pull of "power"
H)nominal group technique
I)Mini Delphi
J)framing