Contemporary Business 14th Edition by Louis Boone, David Kurtz

Exercise 5

Writing better business letters. Assume you'd like to improve your business letter writing ability. Using a search engine, such as Google or Bing, search the Web for sites with tips and suggestions to improve letter writing skills. (An example is shown here.) Select two of these sites and review the material. Prepare a brief summary.
http://www.askoxford.com/betterwriting/letterwriting/?view=uk