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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 7
List constructive ways in which customers can respond when services fall seriously short of their requirements or expectations.
Explanation
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Mrs. F had an appointment with Dr. X, an...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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