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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
Exercise 8
Is Amazon.com a model for the future of retailing ?
Explanation
Verified
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With its continuous focus of customer se...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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