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Human Resource Management 16th Edition by Sean Valentine,Patricia Meglich,Robert Mathis
Edition 16ISBN: 978-0357033852Human Resource Management 16th Edition by Sean Valentine,Patricia Meglich,Robert Mathis
Edition 16ISBN: 978-0357033852 Exercise 1
On the Job Video: Jet Blue-Intro to HR
This short video will help reinforce key points and may prompt additional discussion from the class.
-What are the three roles typically assumed by Human Resource departments? Give an example of how each of those roles is played out at Jet Blue.
This short video will help reinforce key points and may prompt additional discussion from the class.
-What are the three roles typically assumed by Human Resource departments? Give an example of how each of those roles is played out at Jet Blue.
Explanation
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Human Resource departments take on three roles: administrative, operational, and strategic. The administrative role involves processing information and recordkeeping, and it is often outsourced in today's organizations. The operational role involves acting as an employee advocate with the organization, helping to ensure that employees are treated fairly by managers and that managers can handle problem employees. Finally, the strategic role occurs when HR managers interact with other senior managers to devise and implement strategies for the organization.
At Jet Blue, HR plays an administrative role in the recruiting and selection process, by keeping track of job applicants and their skills, knowledge, and abilities. This kind of record keeping is crucial so that they can pick the correct people to hire as they are needed to fill specific jobs. HR plays an operational role in handling performance management and diversity. Employees and managers will often encounter issues in these areas that HR can help to resolve. HR plays a strategic role in thinking about what kinds of employees are needed to meet the needs of their customers. As LaToya Ingram points out, they try to create an inclusive culture so that employees can perform really well and meet the needs of customers effectively.
At Jet Blue, HR plays an administrative role in the recruiting and selection process, by keeping track of job applicants and their skills, knowledge, and abilities. This kind of record keeping is crucial so that they can pick the correct people to hire as they are needed to fill specific jobs. HR plays an operational role in handling performance management and diversity. Employees and managers will often encounter issues in these areas that HR can help to resolve. HR plays a strategic role in thinking about what kinds of employees are needed to meet the needs of their customers. As LaToya Ingram points out, they try to create an inclusive culture so that employees can perform really well and meet the needs of customers effectively.
Human Resource Management 16th Edition by Sean Valentine,Patricia Meglich,Robert Mathis
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