Cost Management: A Strategic Emphasis 5th Edition by David Stout, Edward Blocher, Gary Cokins

Exercise 70

Which of the following cost categories tend to increase during the early years of TQM? Which of them tend to decrease over the years due to successful total quality management? Why?

a. Prevention

b. Appraisal

c. Internal failure

d. External failure

Step 1 of 2

Cost of Quality i.e. COQ is a complete framework which includes the financial costs associated with quality. The major classifications of COQ categories are prevention cost, appraisal cost, internal failure cost and external failure costs.