Cost Management: A Strategic Emphasis 5th Edition by David Stout, Edward Blocher, Gary Cokins

Exercise 17

Ethics, Product Quality High Tech, Inc., manufactures computer chips and components. High Tech has just introduced a new version of its memory chip, which is far faster than the previous version. Because of high product demand for the new chip, the testing process has been thorough but hurried. As the firm’s chief of operations, you discover after the chip has been on the market for a few months and is selling very well that it has a minor fault that will cause hard-to-discover failures in certain, very unusual circumstances.

Required Now that you know of the chip’s faults, what should you disclose and to whom should you disclose it?

Step 1 of 2

Product quality:

Product quality may be defined as when a manufacturing department produce a product keeping in mind the customer requirement. It also states the organization benefit after the consumer satisfaction to meet the target.

Product quality is a process of how efficiently and effective is to be served in the market so that the customer satisfy on the other hand organization maintain their quality of the same product.