Management Fundamentals 7th Edition by Robert N. Lussier

Exercise 37

The following critical-thinking questions can be used for class discussion and/or as written assignments to develop communication skills. Be sure to give complete explanations for all questions.

What is your view of the quality of products you have purchased over the past year compared to previous years? Did you have to return and exchange products or have them repaired? Do you think that quality is getting better with time?

Step 1 of 2

Yes, there were times when I had to get the product repaired but that does not happen always because of ISO 9000 certification. ISO 9000 is concerned with any product that comes into the market needs an approval of ISO 9000 which is a certificate for quality standard.