Management Fundamentals 7th Edition by Robert N. Lussier

Exercise 13

Objective

To develop your skill at initiating conflict resolution.

Skills

The primary skills developed through this exercise are:

1. Management skill–interpersonal (conflict management)

2. AACSB competencies–communication abilities and analytic skills

3. Management function–leading (through influencing others)

During class you will be given the opportunity to roleplay a conflict you are facing, or have faced, in order to develop your conflict resolution skills. Students and workers have reported that this exercise helped prepare them for successful initiation of conflict resolution with roommates or coworkers. Fill in the following information: Other party/parties (you may use fictitious names):

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Describe the conflict situation:

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List pertinent information about the other party (e.g., relationship to you, knowledge of the situation, age, and background):

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Identify the other party’s possible reaction to your confrontation. (How receptive will he or she be to collaborating? What might he or she say or do during the discussion to resist change?)

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How will you overcome the resistance to change?

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Following the steps in the collaborative conflict resolution model, write out your BCF statement.

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Apply It

What did I learn from this experience? How will I use this knowledge in the future?

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Step 1 of 7

Suppose the names are Mr. David and the guard of the store