Management Fundamentals 7th Edition by Robert N. Lussier

Exercise 10

The following critical-thinking questions can be used for class discussion and/or as written assignments to develop communication skills. Be sure to give complete explanations for all questions.

Do you think that all organizations should use total quality management (TQM)? Explain your answer.

Step 1 of 2

Total quality management is used for stressing quality within an organization. TQM uses a systems perspective because it is not a program for one department but a responsibility of everyone in the organization.

TQM is the process that involves everyone in an organization focusing on the customer to continually improve the product value.