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M: Business 3rd Edition by O. C. Ferrell, Geoffrey Hirt, Linda Ferrell
Edition 3ISBN: 0073524581M: Business 3rd Edition by O. C. Ferrell, Geoffrey Hirt, Linda Ferrell
Edition 3ISBN: 0073524581 Exercise 85
__________________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers’ perceptions of quality.
A. The marketing concept
B. Total quality manufacturing
C. ISO 9000
D. Statistical process control
E. Total quality management
Explanation
Verified
Verified
A. The marketing concept B. Total qualit ...
M: Business 3rd Edition by O. C. Ferrell, Geoffrey Hirt, Linda Ferrell
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