Personal Finance 1st Edition by Jack R. Kapoor

Exercise 17

1 What are common causes of consumer problems and complaints?

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2 How can most consumer complaints be resolved?

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3 How does arbitration differ from mediation?

Action Application Conduct online research to determine the most common sources of consumer complaints.

Step 1 of 3

1. Not being informed in advance of factors such as warranties, service availability, prices at various stores, or cost of installation can result in consumer complaints. Also, not asking questions and not obtaining details in writing are common causes of consumer problems.