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A Guide to Service Desk Concepts

529

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529

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Quiz 1 (70 Questions + Flashcards)

Introduction to Service Desk Concepts

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Quiz 2 (63 Questions + Flashcards)

Service Desk Operations

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Quiz 3 (65 Questions + Flashcards)

The People Component: Service Desk Roles and Responsibilities

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Quiz 4 (63 Questions + Flashcards)

The Process Component: Service Desk Processes and Procedures

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Quiz 5 (67 Questions + Flashcards)

The Technology Component: Service Desk Tools and Technologies

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Quiz 6 (65 Questions + Flashcards)

The Information Component: Service Desk Performance Measures

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Quiz 7 (69 Questions + Flashcards)

The Service Desk Setting

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Quiz 8 (67 Questions + Flashcards)

Customer Support As a Profession

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