Deck 6: Determining System Requirements

Question 1

The second phase in the SDLC is ________.

A)Planning
B)Analysis
C)Design
D)Implementation

Answer 1

B

Question 2

In systems analysis,which of the following is NOT a component you need to understand?

A)Business objectives
B)The information people need to do their job
C)The rules governing data
D)The size of the budget

Answer 2

D

Question 3

In the analysis phase,the amount of data that is gathered is small.

Answer 3

False

Question 4

When interviewing someone,the interviewer should make sure the questions do imply an answer is right or wrong.

Question 5

Logic and timing are the rules by which data are transformed and manipulated.

Question 6

In an interview,the interviewer will know all possible questions.

Question 7

Open ended questions have a pre-specified answer.

Question 8

If a systems analyst is questioning everything,they are showing the ________ characteristic.

A)Impertinence
B)Impartiality
C)Relax constraints
D)Attention to details

Question 9

What is at the core of systems analysis?

A)The project
B)The systems analyst
C)Procedures
D)Collection of information

Question 10

List the traditional methods of collecting systems requirements.

Question 11

Which of the following is NOT source of information for deliverables?

A)Notes from observations
B)Reports
C)The News
D)Job descriptions

Question 12

In an interview,once you skip a question you can return to it.

Question 13

Describe the characteristics of a good systems analyst.

Question 14

Which term describes a systems development project that is plagued with too much analysis work?

A)Analysis Paralysis
B)The Analysis Phase
C)Documentation
D)Reframing

Question 15

Explain the three essential views of the current and replacement information systems.

Question 16

If an analyst can recognize that all of the facts must fit with every other fact,the analyst is displaying ________.

A)Impartiality
B)Attention to details
C)Relaxing constraints
D)Reframing

Question 17

Which of the following is NOT a source of requirements gathering for the systems analyst?

A)Market conditions
B)Users of the current system
C)Reports
D)Procedures

Question 18

The second phase in the SDLC is Design.

Question 19

Which of the following is a new,faster,and more flexible technique for analysis gathering requirements?

A)Observing users
B)Procedures
C)The planning game
D)Users

Question 20

Which of the following is NOT a characteristic of good systems analyst?

A)Impertinence
B)Relax constraints
C)Attention to detail
D)Great at finances

Question 21

If group members work alone in the beginning of the project and then pool the ideas with guidance,they are participating in ________.

A)A group interview
B)A single interview
C)A nominal group technique
D)The JAD process

Question 22

Which of the following is NOT a guideline to use during the actual interview?

A)Listen carefully.
B)Do not set expectations about the new system.
C)Look for a variety of perspectives.
D)Type up notes during the interview.

Question 23

Which of the following is NOT a reason why people sometimes do not report accurate information?

A)They are afraid they might be wrong.
B)The event is infrequent.
C)The event is from the past.
D)The employee is passionate about the project.

Question 24

What is the purpose of gathering system records?

A)To watch employee behavior for wrong doing
B)To gain an objective view of what an employee is doing
C)To match what the employee claims he does to what he is actually does
D)To have accurate information for a performance review

Question 25

Which of the following is NOT a form of closed-ended questions?

A)True/False
B)Multiple Choice
C)Essay
D)Ranking

Question 26

What information do the objectives cover in an interview guide?

A)A list of issues the analysts have with the current system
B)Information about the interviewer
C)Specific questions on what the analyst wants to confirm
D)Data collection questions

Question 27

What is a possible outcome of NGT?

A)Times for a new meeting
B)The analysts' favorite projects
C)A list of user roles in the project
D)Ideas for a new system

Question 28

What is the primary disadvantage of a group interview?

A)Interviewees argue with each other.
B)Scheduling
C)Participants do not want to voice their opinion.
D)It slows down the process.

Question 29

The first page of the interview guide contains all of the following except ________.

A)An outline of the interview
B)Who is being interviewed
C)Major objectives
D)The outcome of the interview

Question 30

Which of the following is a disadvantage of closed ended questions?

A)They are difficult to write.
B)Some answers do not fit in the given answers.
C)It is difficult to take notes.
D)Interviewees do not like them.

Question 31

Which of the following is NOT a part of the guidelines for effective interviewing?

A)Prime questions
B)Listen carefully
C)Review notes within 96 hours of interview
D)Be neutral

Question 32

What did Mintzberg observe about a manager's day?

A)Managers have a lot of work.
B)Managers experience a lot of interruptions.
C)Managers are effective because they work for long lengths of time.
D)Managers control the pace of their work.

Question 33

Which of the following is a reason why an analyst would NOT choose to conduct a group interview?

A)Because a single interview answers all of the questions.
B)It is difficult to schedule a single person.
C)New questions may be created during an interview.
D)New interviews can be time consuming.

Question 34

Which of the following is NOT an advantage of a group interview?

A)It is a waste of an analyst's time to interview a group.
B)The interviewees can hear each other's opinions.
C)Synergy
D)It is easier to ascertain the general agreements.

Question 35

Which of the following is NOT a common source used to find out about the current issues in a system?

A)Users of other systems
B)The new systems analyst
C)Management
D)Information systems staff

Question 36

What is the first guideline in effective interviewing?

A)Prepare a checklist
B)Set an appointment
C)Take notes
D)Prepare questions

Question 37

Which of the following is an example of an open ended question?

A)What is the main issue with the current computer system?
B)What unit are sales currently shown in?
C)Do you participate in flextime?
D)When was the last time the system malfunctioned?

Question 38

________ current system users is a more direct way of seeing how an existing system operates.

A)Observing
B)Asking
C)Polling
D)Surveying

Question 39

What of the following is NOT a consequence of employees knowing they are being observed in their work?

A)Employees may be nervous and make more mistakes.
B)Employees may follow procedures they normally do not follow.
C)A snapshot observation may not include important activities.
D)Employees may miss work.

Question 40

Which of the following is NOT true during the first 48 hours after an interview?

A)Schedule a follow up interview.
B)Type up the notes.
C)List any unclear points.
D)Organize your notes.

Question 41

Which of the following is NOT a way informal systems develop?

A)Individual work habits
B)Resistance to control
C)Inadequate formal procedures
D)Top management does not mandate it.

Question 42

________ are recognized in official documentation of the organization.

A)Work procedure
B)System documents
C)Formal systems
D)Disclosures

Question 43

All of the following are examples of computer-based documents except ________.

A)Flowcharts
B)User manuals
C)Memos
D)CASE tool reports

Question 44

An analyst comes to you to ask for some assistance with interview guidelines.What do you tell the analyst?

Question 45

As analyst you want to pick normal and abnormal conditions when observing employees.

Question 46

Describe the guidelines of effectively interviewing someone.

Question 47

What is the difference between open-ended and closed-ended questions? Assume you are analyzing a classroom scheduling system.Identify two open-ended questions and two closed-ended questions you might ask.

Question 48

What can analysis of a document tell you about the future system?

Question 49

What can analysis of work procedure documents reveal?

A)When a procedure is missing
B)When a procedure is correct
C)A future enhancement for the system
D)A most used procedure

Question 50

Why are forms important?

A)Because they explain what data flows out of a system
B)Because they are documentation
C)Because every company uses them
D)A form is not important.

Question 51

Describe the difference between formal and informal systems.

Question 52

Which of the following is NOT a useful document in the analysis process?

A)Reports generated by the current system
B)Forms
C)Work procedures
D)E-mails

Question 53

The ________ is a document written to describe how a particular job is performed.

A)System document
B)Work procedure
C)Mission statement
D)Goals document

Question 54

When are forms most useful to the analyst?

A)When the form is printed in duplicate
B)When the customer signs the form
C)When they contain organizational data
D)When they are actually used by the sales team

Question 55

An effective way to gather information about the system from users is ________.

A)Taking Internet surveys
B)Asking them questions
C)Reading corporate memos
D)Reading redesign documents

Question 56

Which of the following is a primary way to gather information?

A)Interviewing
B)Gather documentation
C)Review procedures
D)Direct observation

Question 57

It is better to gather information from people,because they are always reliable.

Question 58

Which option below is NOT an issue that occurs when analyzing work procedures?

A)Duplication of effort
B)A missing procedure
C)Out-of-date procedure
D)Procedures that match information collected from interviews

Question 59

All of the following are documents that are helpful in understanding future systems,except ________.

A)Business plans
B)External correspondence
C)Reports from future organizational studies
D)Job descriptions

Question 60

Which of the following is NOT an example of what an analysis of documents can reveal about the future system?

A)Completely accurate information
B)Analysis of customer type
C)Behavior of key customers
D)Data rules

Question 61

Which of the following is NOT a contemporary method of collecting system requirements?

A)JAD
B)CASE tools
C)Prototyping
D)Reading user manuals

Question 62

________ and ________ are the two types of prototypes.

A)New process; old process
B)Long term; short-term
C)Evolutionary; throwaway
D)Throwaway; permanent

Question 63

If you organize and run the JAD session,you are most likely the ________.

A)Session leader
B)Scribe
C)Systems analyst
D)Sponsor

Question 64

Which of the following is NOT a fact about JAD?

A)It was started in the late 1970s by Google.
B)It brings together key users of the system.
C)The result is highly structured.
D)It helps to resolve conflicts.

Question 65

What typically does the first day entail in the JAD?

A)An analysis of the current system
B)Analysis of reports
C)A review of roles in the JAD
D)Overview of major problems

Question 66

JAD stands for joint application design and is an intense,highly structured process.

Question 67

What is the Nominal Group Technique? How is it beneficial to requirements determination?

Question 68

Evolutionary prototyping is used to model parts of the system,and if it is unsuccessful you throw away the system.

Question 69

What is the end result of a JAD?

A)A flowchart
B)A CASE diagram
C)Detailed documents of the current system
D)A list of issues that need to be resolved

Question 70

Describe the contemporary methods for collection systems requirements.

Question 71

Where are JAD sessions normally held?

A)At the corporate office
B)In the meeting room
C)In an executive's office
D)Offsite

Question 72

If you are entering diagrams into a CASE tool during a JAD,you are probably the ________.

A)User
B)Scribe
C)Analyst
D)IS staff

Question 73

Describe the typical participants in a JAD.

Question 74

List at least four types of information an analyst can locate in documents during the analysis phase?

Question 75

What is the primary purpose of JAD?

A)To diagram forms and report generation
B)To gather systems requirements simultaneously
C)To create a prototype
D)To assist with business process reengineering

Question 76

Which of the following is a situation in which prototyping is useful for requirements determination?

A)When formal documentation of system requirements are needed
B)When stand-alone systems aren't needed
C)When user requirements are clear and well understood
D)When tools and data are rapidly available to working systems

Question 77

Which tool enables you to quickly take basic requirements and create a limited working system?

A)CASE tools
B)Prototyping
C)User manual
D)JAD

Question 78

JADs are best held at the corporate office where everyone's office is nearby.

Question 79

Which of the following is NOT a reason to use diagramming and prototyping tools during the JAD?

A)Review phases of the project
B)Provide a graphic form of user requirements
C)Make changes
D)Show the tool to users

Question 80

The overall process by which current methods are replaced with new methods is referred to as ________.

A)Business process reengineering
B)JAD
C)CASE
D)Systems analysis