Deck 8: Managing Misbehavior

Question 1

Within the Vardi and Weitz model, management interactions are the actions taken by managers to prevent, control, or respond to harmful misbehavior.

Answer 1

False

Question 2

Sexual harassment is a form of unethical behavior, but is not considered aggression.

Answer 2

False

Question 3

Misbehavior is not gender-, industry-, country-, or date-specific.

Answer 3

True

Question 4

Some researchers believe that the unhealthier the organization, the higher the proportion of bullied versus nonbullied employees.

Question 5

Multiple tests are now available that can accurately predict future substance abuse.

Question 6

American employees now put in less time at work than they did 20 years ago.

Question 7

Passive aggression is accomplished through the withholding of something desired.

Question 8

Sabotage is a tangible expression of aggression or violence

Question 9

Today's organizations commonly share information about worker aggression.

Question 10

Demographic data may be the best predictors of violence, but it is prohibited by law from being collected.

Question 11

Researchers have found that overachievers are bullied less often than are average performers.

Question 12

Within the Vardi and Weitz model, instrumental force represents an individual's personal interests and beliefs.

Question 13

One reason that management should be concerned about incivility between colleagues is that can escalate to a more intense form of interaction, such as aggression or violence.

Question 14

Stealing is limited to tangible items, such as money and equipment.

Question 15

The concept of "wages in kind" suggests that the more dissatisfied the employee, the more motivated he or she will be to engage in incivility.

Question 16

Women tend to classify a smaller range of behavior as sexually harassing than do men.

Question 17

Sexual harassment is a form of discrimination, and harassed employees can file claims for battery and defamation.

Question 18

A manager who uses intimidation, threats of firing, and promises of disciplinary action if desired performance is not achieved is displaying incivility.

Question 19

Experiencing repeated incidents of rudeness can cause some workers to become physically ill or suffer depression.

Question 20

Researchers have concluded that workers' substance use and abuse has more to do with personal characteristics than with working conditions.

Question 21

Workplace relationships can have a host of negative ramifications, including:

A) Gossip
B) Decreased productivity
C) Accusations of favoritism
D) All of the choices are correct.

Question 22

This type of sexual harassment occurs when sex-related behavior interferes with an employee's work performance or creates an intimidating, hostile, or offensive working environment.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 23

The four types of antecedents to misbehavior are individual, job, group, and _______________.

A) religious
B) ethnic
C) organizational
D) environment

Question 24

________________is defined as the behavior exhibited by an individual or group that is purposeful (intentional) and can be harmful to the person and others, as well as financially and socially costly.

A) Incidental misbehavior
B) The intention to misbehave
C) Negative behavior
D) Bad citizenship

Question 25

Crime committed by a person of respectability and high social status in the workplace is called _______________ crime.

A) high-society
B) social-strata
C) white-collar
D) royal

Question 26

Studies found that theft rates were significantly lower in organizations in which employee compensation was reduced.

Question 27

The most efficient misbehavior intervention point is _______________.

A) when the misbehavior is first noticed
B) after a warning has been issued
C) during the preemployment phase
D) during performance evaluation cycles

Question 28

When an individual perceives that he or she is being mistreated by a manager, the preference for misbehaving _______________.

A) may increase
B) decreases
C) is unaffected
D) spreads to other employees

Question 29

Under the Americans with Disabilities Act (ADA), employers can require a medical test only after a job offer is made.

Question 30

According to the U.S. Equal Employment Opportunity Commission, there were ________ charges of sexual harassment filed in 2011.

A) less than 1500
B) between 1500 and 2500
C) approximately 9,000
D) more than 11,000

Question 31

A "consensual relationship agreement," also known as a "love contract," typically includes all of the following provisions except:

A) The relationship is consensual
B) What the dating employees will do if the relationship stops being consensual
C) A verification that both employees are aware of the company's policies on sexual harassment
D) Acknowledgement that the dating employees know they will be fired if they continue dating

Question 32

A work group with deviant norms about theft, through its behaviors, can display what, when, and where to steal.

Question 33

The impact of occupational structure on criminal workplace behaviors, such as embezzlement, vandalism, and sabotage, has been investigated by _______________.

A) anthropologists
B) occupational psychologists
C) criminologists
D) All of the choices are correct.

Question 34

Stealing and/or participating in theft can display allegiance to a group.

Question 35

Pryor and Stoller found that men who scored high on a characteristic designated "likelihood to sexually harass" were more likely to display all of the following behavior except:

A) They hold adversarial sexual beliefs
B) They are aggressive in their business dealings
C) They have difficulty understanding others' perspectives
D) The endorse traditional male sex stereotypes

Question 36

Most employers, thus far, do not use electronic monitoring and/or surveillance to track employee activity.

Question 37

_______________ of female employees report that they have been the object of sexually harassing behavior at work.

A) Up to 25 percent
B) Between 25 and 50 percent
C) Over 70 percent
D) Over 90 percent

Question 38

Within the "Model of Misbehavior" presented in the text, the intention of an intervention at C (mediators to outcomes) shifts from prevention to _______________.

A) analysis
B) prediction
C) deterrence
D) compliance

Question 39

From a legal perspective, which of the following is not one of the types of sexual harassment?

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 40

The financial cost of the Enron debacle to employees, executives, the surrounding community, and society is estimated to be in the _______________.

A) thousands
B) hundreds of thousands
C) millions
D) billions

Question 41

Researchers have attempted to find a link between individual differences, such as _______________ and aggression.

A) anger
B) Type A behavior
C) gender
D) All of the choices are correct.

Question 42

Which of the following is a form of direct workplace aggression?

A) Failing to return phone calls
B) Failing to transmit information
C) Failing to deny false rumors
D) Failing to warn of impending danger

Question 43

Many victims perceive _______________ as the reason that bullies directed their behavior toward them.

A) anger
B) envy
C) low intelligence
D) revenge

Question 44

Management pressure to work harder and longer is associated with all of the following except:

A) burnout
B) frustration
C) anxiety
D) homicide

Question 45

According to recent research, employees who are the recipients of uncivil behavior experience all of the following except:

A) Increased job stress and dissatisfaction
B) Lower levels of creativity
C) Higher commitment to the organization
D) Higher turnover

Question 46

If an employer offered a promotion in exchange for a sexual favor it would be considered ________harassment.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 47

Workplace violence accounts for about _______________ of the all workplace fatalities in 2010.

A) 90 percent
B) 75 percent
C) 18 percent
D) 2 percent

Question 48

Researchers found, based on interviews with 200 incarcerated embezzlers, that most of them committed fraud to _______________.

A) cover other crimes
B) increase the stock price of the organization
C) meet their financial obligations
D) buy things their salaries didn't cover

Question 49

Victims who can't tolerate bullying often leave the organization through _______________.

A) retirement
B) illness
C) choice
D) All of the choices are correct.

Question 50

_______________ is defined as repeated actions that are directed to another worker that are unwanted and that clearly cause humiliation and distress and create an unpleasant work setting.

A) Incivility
B) Bullying
C) Crime
D) Discipline

Question 51

All of the following are recommended ways to stop incivility except:

A) Implementing a zero-tolerance policy
B) Proactively managing the climate of the organization
C) Punishing those who engage in uncivil behaviors
D) Ignoring incivility in new hires

Question 52

In which of the following work settings or activities is one the least likely to be a victim of work place violence?

A) Fire fighting
B) Exchanging money
C) Making deliveries
D) Working late nights

Question 53

Research shows that behavior women consider sexual, men may interpret simply as _______________.

A) friendly
B) aggressive
C) flirting
D) passive

Question 54

All of the following have been identified as providing a social context in which bullying can occur except:

A) Allowing jobs to be done in isolation
B) A department with low employee morale
C) An over-abundance of supervision
D) Social inequities in the workplace

Question 55

This type of sexual harassment occurs when an employee "feels harassed" regardless of whether or not the sex-related behavior is illegal.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 56

All of the following are forms of incivility except:

A) Being disruptive in meetings
B) Promising disciplinary action if goals are not met
C) Giving negative eye contact
D) Making condescending remarks

Question 57

_______________ at work is the effort of an individual to inflict harm on others with whom the person works, or has worked, or on the organization itself.

A) Sabotage
B) Aggression
C) Harassment
D) Assault

Question 58

All of the following are forms of physical aggression except:

A) Theft
B) Failing to return phone calls
C) Dirty looks
D) Intentional work slowdowns

Question 59

Bullying differs from "normal" conflict with peers in that bullying is characterized by:

A) An imbalance of power
B) Strong emotional reactions from the victim
C) No effort to resolve the conflict
D) All of the choices are correct.

Question 60

An intentional act of deceiving or misrepresenting in order to induce another individual or group to give up something of value is called _______________.

A) intimidation
B) goldbricking
C) harassment
D) fraud

Question 61

A study of over 12,000 employees found that _______________ had engaged in such workplace misbehaviors as goldbricking, sick time abuses, and/or fraud at least once.

A) 10 percent
B) 25 percent
C) 57 percent
D) 90 percent

Question 62

What is the difference between occupational crime and organizational crime?

Question 63

Three types of organizational sabotage targets exist. They include all of the following except:

A) People
B) Equipment
C) Data
D) The work setting

Question 64

Full-time workers who are illicit drug users are more likely than non-drug users to have done all of the following except:

A) Worked for three or more employers in the past year
B) Had past military service
C) Taken unexcused absences from work
D) Voluntarily left an employer or been terminated within the last year

Question 65

Most employees who steal are _______________.

A) women
B) first-time offenders
C) repeat offenders
D) Both A and B

Question 66

Sabotage is usually the method of choice of person who _______________.

A) is bored
B) believes that something in their work history was unfair to them
C) wants to gain an advantage over a colleague
D) Any or All of the choices are correct.

Question 67

The _______________ under the Bill of Rights protects an employee's freedom of speech and association.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 68

The text discusses five specific categories of misbehavior. What are they?

Question 69

Which of the following is a form of direct aggression?

A) Spreading rumors that may harm another's chance for promotion
B) Withholding praise
C) Pushing or shoving
D) Misdirecting important information

Question 70

_______________ encourages some CEOs to engage in fraudulent behaviors.

A) Perceived inequity
B) A lack of discipline
C) Ineffectively application of the law
D) All of the choices are correct.

Question 71

The _______________ under the Bill of Rights protects against communications from unreasonable searches and seizures.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 72

What is the single most significant risk factor that drives employees to drink?

A) Work overload
B) Abusive supervisors
C) Working with alcoholic coworkers
D) A permissive workplace culture

Question 73

The _______________ under the Bill of Rights guarantees due process and equal protection.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 74

_______________ is defined as the unauthorized taking, consuming, or transferring of money or goods owned by the organization.

A) Goldbricking
B) Theft
C) Sabotage
D) Violence

Question 75

What is white-collar crime?

Question 76

Define sexual harassment.

Question 77

Organizations can utilize medical, drug, psychological, or lie detector testing when the situation meets all of the following conditions except:

A) If results are openly shared and subject to public review
B) The test is designed to predict a person's ability to perform
C) The test is relatively non-invasive
D) The test results are private

Question 78

Identify three types of sexual harassment.

Question 79

_______________ is a combination of motive and opportunity.

A) Envy
B) Bullying
C) Incivility
D) Fraud

Question 80

Sabotage involves damaging or destroying an organization's or colleague's _______________.

A) equipment
B) workspace
C) data
D) Any or All of the choices are correct.