Deck 1: Managing in a Global World

Question 1

Quality is the excellence of your product (including goods and services).

Answer 1

True

Question 2

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

Answer 2

False

Question 3

Using personal technology such as a BlackBerry, means that you must be available all of the time to do the best job possible.

Answer 3

False

Question 4

The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time.

Question 5

Corporate speed often separates the winners from the losers in business.

Question 6

The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas and collaboration across organizational boundaries.

Question 7

Today, customers value both the quality of physical goods and the quality of services.

Question 8

To be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste of resources.

Question 9

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

Question 10

It can be said that technology both complicates things and creates new opportunities.

Question 11

Better serving the customer can start with involving the customer more in company decisions, especially when it comes to discovering more about customer attitudes.

Question 12

The key to company success is how much the industry in which it operates will affect society or how much it will grow.

Question 13

Management is the process of working with people and resources to make profit at all costs.

Question 14

Total quality includes preventing defects before they occur.

Question 15

Innovation is the introduction of new goods and services.

Question 16

If an organization does not innovate, it will die.

Question 17

Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost competitiveness.

Question 18

Efficiency is far more important than effectiveness in today's competitive environment.

Question 19

Collaboration can occur between but not within organizations.

Question 20

"Cost competitiveness" means pricing your products lower than all competitors' products.

Question 21

Social capital is the goodwill stemming from your social relationships.

Question 22

To become an effective manager you should choose one or two of the four management functions and become expert in only those. An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.

Question 23

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

Question 24

Which of the following statements about the Internet is true?

A) The Internet always makes things easier.
B) The Internet drives down costs.
C) The Internet's only impact is on business as a whole.
D) All email messages are emergencies.
E) People connected to the Internet should respond to email messages immediately.

Question 25

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Question 26

Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.

Question 27

Successful CEO's know that the change from a local to a global marketplace is

A) irrelevant to today's business environment.
B) irreversible.
C) unchanging.
D) slowing.
E) no different than it has been over the last three decades.

Question 28

Leading is taking care of all of the organizational items that occur so that your department moves forward.

Question 29

Controlling monitors performance and implements necessary changes.

Question 30

Frontline managers often have titles such as supervisor or sales manager.

Question 31

_________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources-fully utilizing the intellects of the organization's people.

A) Knowledge management
B) Collaboration
C) Innovation
D) Service management
E) Communication management

Question 32

Globalization is an issue primarily for

A) large transnational firms.
B) medium-sized transnational firms.
C) small transnational firms.
D) domestic firms with overseas sales.
E) all firms.

Question 33

In today's work environment, one should only focus on becoming a specialist, since jobs are becoming so specialized.

Question 34

Interpersonal skills are most important early in your career, whereas technical skills are important as you rise higher in the company.

Question 35

Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Question 36

Organizing is assembling and coordinating the resources needed to achieve goals.

Question 37

The four traditional functions of management include planning, organizing, leading and service.

Question 38

In managing your career, it is important to know that now, more than ever individuals will be accountable for their actions and for results.

Question 39

As managers rise through an organization, they will probably rely less on their technical skills.

Question 40

Which of the following is one of the key elements that make the current business landscape different from the past?

A) Diversity
B) Collaboration across organizational boundaries
C) Quality
D) Cost competitiveness
E) Speed

Question 41

Building a dynamic organization is another way of describing which function of management?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Staffing

Question 42

Planning involves which of the following?

A) Analyzing current situations
B) Determining rewards for goals achievement
C) Attracting people to the organization
D) Motivating employees
E) Implementing necessary changes

Question 43

______________ involves assembling and coordinating organizational resources.

A) Controlling
B) Planning
C) Organizing
D) Leading
E) Quantifying

Question 44

The key management functions include

A) planning, leading, controlling and organizing.
B) marketing, finance, accounting and production.
C) planning, operations, labor and contracting.
D) hiring, training, appraising and firing.
E) marketing, management, finance and accounting.

Question 45

__________ is the introduction of new goods and services.

A) Collaboration
B) Invention
C) Innovation
D) Adaptation
E) Production life cycle

Question 46

The Quilt Shop, Inc. periodically reviews the goals of the company. During the process, the Quilt Shop managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions the Quilt Shop managers are engaged in the management function of

A) organizing.
B) planning.
C) goal coordination.
D) controlling.
E) leading.

Question 47

A manager's ability to stimulate people to be high performers is referred to as

A) planning.
B) organizing.
C) leading.
D) controlling.
E) monitoring.

Question 48

__________--rapid execution, response, and delivery of results-often separates the winners from the losers.

A) Service
B) Quality
C) Innovation
D) Speed
E) Competitiveness

Question 49

Managing your costs and keeping them down requires being

A) effective.
B) fast.
C) mindful of high service requirements.
D) efficient.
E) collaborative.

Question 50

__________ is the excellence of your product.

A) Innovation
B) Quality
C) Quantity
D) Six-sigma
E) Customization

Question 51

Which of the following statements about the sources of competitive advantage is true?

A) The best companies choose one source of competitive advantage and perfect it.
B) Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other.
C) It is possible to improve quality and also enhance speed.
D) Outsourcing certain functions is likely to decrease innovation.
E) The faster the product is provided the more innovation suffers.

Question 52

_______________ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

A) Staffing
B) Leading
C) Organizing
D) Planning
E) Controlling

Question 53

Scrappy Sales, Inc. a local recycling plant, recently embarked on an effort to increase coordination and cooperation within the company. During the process, Scrappy managers reviewed and specified job responsibilities, grouped jobs into work units and re-allocated resources within the company. Scrappy managers were exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) budgeting.

Question 54

_______ involves monitoring performance and making necessary changes.

A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling

Question 55

Which of the following is a way to measure quality?

A) Product performance
B) Customer service
C) Reliability
D) Aesthetics
E) All of the above can be used to measure quality.

Question 56

______________ is the process of working with people and resources to accomplish organizational goals.

A) Planning
B) Management
C) Controlling
D) Decision making
E) Collaboration

Question 57

Which of the following statements about collaboration is true?

A) Collaboration occurs only within the boundaries of the organization.
B) It is unrealistic to think that the company can collaborate with its customers.
C) Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D) Collaboration is an important process of knowledge management.
E) Collaboration outside of the organization is out of the question because of the risk of disclosing trade secrets.

Question 58

Cost competitiveness means that you

A) sacrifice quality to keep costs low.
B) carefully monitor costs mainly during the start-up of business.
C) price your product or service at a level attractive to consumers.
D) manage your costs by being effective.
E) offer a high quality product at a higher price.

Question 59

As one of the key management functions, leading focuses on a manager's efforts to

A) mobilize people to contribute their ideas.
B) build organizations that are flexible and adaptive.
C) make sure goals are met.
D) identify opportunities for sustainable advantage.
E) build a dynamic organization.

Question 60

When Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) communicating.

Question 61

________________ managers are typically concerned with the interaction between the organization and its external environment.

A) Regional
B) Top-level
C) Middle-level
D) Frontline
E) Functional

Question 62

Which of the following managerial roles is a decisional role?

A) Spokesperson
B) Liaison
C) Leader
D) Negotiator
E) Monitor

Question 63

Lower-level managers who supervise the operational activities of the organization are called

A) frontline managers.
B) middle managers.
C) top-level managers.
D) tactical managers.
E) strategic managers.

Question 64

Which of a manager's roles involves searching for new business opportunities and initiating new projects to create change?

A) Leader
B) Figurehead
C) Entrepreneur
D) Resource allocator
E) Monitor

Question 65

CEO, President, COO and Vice President are all titles typical of which level of management?

A) Strategic
B) Tactical
C) Operational
D) Functional
E) Regional

Question 66

Operational managers play a crucial role in an organization because they provide

A) the link between managerial and non-managerial personnel.
B) discipline for problem managers.
C) the key plans for an organization's success.
D) feedback on top management performance.
E) direction and strategy for the organization.

Question 67

When a customer service manger works to diffuse a situation with an irate customer, which managerial role is he/she taking on?

A) Liaison
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Leader

Question 68

The President of Delta Design, LLC attended the opening ceremony for a customer's new office complex. Which of a manager's roles was the President playing in this situation?

A) Leader
B) Liaison
C) Figurehead
D) Spokesperson
E) Resource allocator

Question 69

Senior executives responsible for the overall management and effectiveness of the organization are called

A) long-term managers.
B) middle managers.
C) strategic managers.
D) tactical managers.
E) short-run managers.

Question 70

Top-level managers focus on

A) long-term survival of an organization.
B) translating goals and objectives into specific activities.
C) managing frontline managers.
D) supervising non-management employees.
E) initiating new daily activities.

Question 71

Managers responsible for supervising the operations of an organization are referred to as

A) strategic managers.
B) functional managers.
C) supervisory managers.
D) operational managers.
E) tactical managers.

Question 72

The three levels of managers within large organizations are

A) international, regional and local.
B) marketing, management and accounting.
C) technical, functional and departmental.
D) upper level, top management and functional.
E) top-level, middle-level and frontline.

Question 73

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

A) Operational managers
B) Functional managers
C) Activities managers
D) Strategic managers
E) Tactical managers

Question 74

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

A) are no longer utilized.
B) rely more heavily on technical skills.
C) serve as "experts" on whom the entire firm depends.
D) have strategic, tactical and operational responsibilities.
E) focus on internal operations only.

Question 75

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

A) planning.
B) controlling.
C) leading.
D) organizing.
E) budgeting.

Question 76

As a manager at Get-Rich-Quick Investments (GRQ), Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)

A) frontline manager.
B) tactical manager.
C) operational manager.
D) top-level manager.
E) institutional controller.

Question 77

Which of a manager's roles involves speaking on behalf of the organization?

A) Disseminator
B) Spokesperson
C) Liaison
D) Figurehead
E) Disturbance handler

Question 78

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

A) Strategic
B) Middle
C) Top
D) Operational
E) Tactical

Question 79

A(n) __________ skill is the ability to perform a specialized task that involves a certain method or process.

A) conceptual
B) decision
C) interpersonal
D) communication
E) technical

Question 80

Tactical managers are often referred to as

A) center managers.
B) middle-level managers.
C) lower-level managers.
D) operational managers.
E) upper-middle managers.