Deck 1: Managing and Performing

Question 1

Technological change is one of the ongoing challenges that characterize the current business landscape.

Answer 1

True

Question 2

Done properly,sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Answer 2

False

Question 3

Collaboration occurs within companies and between companies,but it cannot occur between a company and a customer.

Answer 3

False

Question 4

Which of the following is true of globalization?

A)The pace of change is slowing down.
B)Only large companies are affected by globalization.
C)Globalization is decreasing competition among companies.
D)A company's talent can come from anywhere.
E)The global marketplace is stable and unchanging.

Question 5

________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources.

A)Web 2.0
B)Competitive advantage
C)Cost competitiveness
D)Knowledge management
E)Quality

Question 6

Emotional intelligence should be viewed as something you inherit and cannot change.

Question 7

Which of the following is an example of collaboration across boundaries?

A)Allie,a bookkeeper,has an idea for keeping more efficient records of outstanding invoices,and she clears the idea with her accounting manager before implementation.
B)While working out in the company gym,Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on.
C)Before deciding on the trim size of the book his editorial team is producing,Hector asks the shipping department how the various choices will affect packing costs.
D)Mei stays late to stuff an important mailing in envelopes because her boss,an executive,needs the mailing to go out in the next morning's mail.
E)After listening to the complaints of the other technicians in the IT Department,Gregor devises a standard form for company employees to use for service requests.

Question 8

A global company can be headquartered anywhere,but usually most of its employees come from the organization's home country.

Question 9

The change from a local to a global marketplace is

A)irrelevant to today's business environment.
B)irreversible.
C)not necessary to remain competitive.
D)slowing down.
E)eliminating business challenges.

Question 10

Rachael is the owner and manager of Aquarius Coffee and Tea,a coffee shop and bakery popular among local college students as a hangout and study spot.Aquarius has been in operation since 1978,and Rachael has made many changes over the years to keep up with the changing tastes and expectations of her clientele.In the last ten years,she has gone from offering paid Wi-Fi to free Wi-Fi,and she recently expanded her offerings to include vegan and gluten-free items as well as salads and sandwiches.Recently,a new café called Bluebird Coffee and Cupcakes opened across town,and Aquarius' business has dropped off considerably.One of her young cashiers,Leora,notes that Rachael has not made the best use of the Internet to promote her business.What will Leora most likely suggest as the quickest,cheapest,and most effective way for Rachael to expand her technological reach to her college-aged clients?

A)starting a blog with recipes and links to local,socially conscious businesses
B)expanding her social media presence on Twitter,Instagram,and Snapchat
C)hiring someone to design and launch an Aquarius Café phone app
D)sending out a monthly email newsletter with discount codes and coupons
E)buying ad space on Google,Yahoo,and other search engines

Question 11

The need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena.

Question 12

In today's world,planning is a top-down function in which top executives establish business plans and tell others to implement them.

Question 13

It is sufficient for a manager to pay attention to one of the four management functions as long as he or she is very skillful at it.

Question 14

Which of the following is one of the ongoing challenges that characterize the current business landscape?

A)uniformity of offerings
B)technological change
C)quality
D)cost competitiveness
E)speed

Question 15

Top-level managers are also known as tactical managers because they translate general goals into specific objectives.

Question 16

Globalization has reduced the need for innovation by equalizing production costs.

Question 17

Which of the following types of companies are affected by globalization?

A)primarily large companies
B)primarily small companies
C)both large and small companies
D)only companies with overseas factories
E)only companies with immigrant workers

Question 18

Knowledge management concerns developing which of the following resources of an organization?

A)its members' expertise,skills,wisdom,and relations
B)its loyal customer base
C)its property,such as factories and administrative buildings
D)its store of both resources and manufactured goods
E)its equipment,such as vehicles,tools,and machines

Question 19

What is Web 2.0?

A)social networking sites that allow users to publish and share information
B)an advanced type of search engine that disregards most unusable data
C)a type of Internet platform that displays information but does not have interactivity
D)a program that allows businesses to sell merchandise on the Internet more securely
E)a new form of web-based video communications technology

Question 20

Which of the following statements about international markets is true?

A)Incomes are rising but demand is stagnant.
B)Incomes are rising and demand is increasing.
C)Incomes are rising but demand is decreasing.
D)Incomes are dropping and demand is decreasing.
E)Incomes are dropping but demand is increasing.

Question 21

Which of the following statements is true of the sources of competitive advantage?

A)The best companies choose one source of competitive advantage and perfect it.
B)When companies improve one source of competitive advantage,others suffer.
C)It is possible to improve quality and also enhance speed.
D)Trade-offs do not occur among the six sources of competitive advantage.
E)It is possible to improve more than one source,but they should be tackled one at a time.

Question 22

________ is the introduction of new goods and services.

A)Collaboration
B)Efficiency
C)Innovation
D)Adaptation
E)Introspection

Question 23

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization.Anna excels at ________ management.

A)knowledge
B)scientific
C)project
D)service
E)quality

Question 24

To be ________ is to achieve organizational goals.

A)efficient
B)effective
C)innovative
D)sustainable
E)strategic

Question 25

Which of the following statements is true about the Internet?

A)It has reduced threats to most businesses.
B)It drives down costs.
C)It does not influence globalization.
D)It slows down globalization.
E)It slows down decision making.

Question 26

Which of the following is an example of innovation?

A)A company redecorates its stores to look up to date.
B)A company charges fees for late returns of rentals.
C)A company lowers the price of its traditional product.
D)A company invents a new way to deliver digital content.
E)A company reduces its staff to cut operating costs.

Question 27

Which of the following statements is true of collaboration?

A)Collaboration occurs only within the boundaries of an organization.
B)A sole focus on unit performance spurs collaboration.
C)It is unrealistic to think that a company can collaborate with its customers.
D)Companies should capitalize on ideas generated within the organization alone.
E)Collaboration is an important process of knowledge management.

Question 28

An approach to achieving ________ includes preventing defects before they occur.

A)total quality
B)cost competitiveness
C)sustainability
D)innovation
E)efficiency

Question 29

Which of the following economic sectors has become increasingly important to the U.S.economy?

A)agriculture
B)manufacturing
C)fishing
D)service
E)forestry

Question 30

Maureen has an ice cream shop in Washington,D.C.One thing that attracts busy people to her shop is that she has perfected a way to make milkshakes and sundaes in half the time her competitors take.Which fundamental driver of success has Maureen emphasized?

A)knowledge
B)quality
C)cost competitiveness
D)speed
E)sustainability

Question 31

Sustainability is defined as the

A)fast and timely execution,response,and delivery of results.
B)speed and dependability with which an organization delivers what customers want.
C)introduction of new goods and services into the market.
D)effort to minimize the use of resources,especially those that are polluting and non-renewable.
E)minimization of costs to achieve profits and be able to offer prices that are attractive to consumers.

Question 32

Which of the following involves keeping costs low enough so that a company can realize profits while pricing its products at levels that are attractive to consumers?

A)total quality
B)cost competitiveness
C)sustainability
D)innovation
E)efficiency

Question 33

Done properly,sustainability encourages people to live in ways that can be maintained for the

A)most profit.
B)long term.
C)individual.
D)wealthy.
E)present.

Question 34

In what way has the Internet made cost competitiveness a more important consideration for businesses?

A)Retailers have more shipping options than before.
B)Advertising has become less effective because of online ads.
C)Consumers have more information about production processes.
D)Producers have more information about what competitors are doing.
E)Consumers can more easily compare prices online.

Question 35

Which of the following is true of services?

A)They include intangible products like medical care.
B)They include manufacturing high-quality goods.
C)They focus on establishing short-term relationships.
D)Jobs based on services have been declining in recent years.
E)Insurance and haircuts are examples of tangible products.

Question 36

A large part of Jamal's job is to help his company use more recycled products,reduce pollution,and switch to renewable sources of energy.Which of the following does Jamal's job focus on?

A)sustainability
B)total quality
C)innovation
D)collaboration
E)cost competitiveness

Question 37

Cost competitiveness involves

A)sacrificing quality to keep costs low.
B)increasing prices to boost profits.
C)pricing products at a level attractive to consumers.
D)managing costs by being effective.
E)offering high-quality products at higher prices.

Question 38

________ is defined as the excellence of a product.

A)Innovation
B)Quality
C)Demand
D)Value
E)Reliability

Question 39

Kowalski-Schmidt,a brewery headquartered in Kenosha,Wisconsin,has been in business since 1906.They manufacture several brands of value-priced lagers and ales,which are distributed throughout the United States and Canada.Recently the company decided to begin manufacturing a higher-priced,specialty craft beer.To that end,they began a crowdsourcing campaign to help decide on the features of the craft beer brand.This resulted in the company

A)sending out a survey to the owners of bars and convenience stores where Kowalski-Schmidt's bestselling brand is sold to get feedback on the sales of their products.
B)launching a contest,via their website,to solicit the input of consumers and homebrew hobbyists in the United States.
C)sponsoring a local music festival and using the occasion to offer attendees a preview of the new craft beer.
D)adding a new comments section to their website allowing consumers to leave feedback on their existing brands.
E)having the marketing team design a new line of t-shirts promoting the craft beer line,based on the popularity of previous merchandising campaigns.

Question 40

Which of the following is true of speed as a success driver of organizational performance?

A)It is defined as the excellence of a product.
B)The requirement for speed has decreased with time.
C)Faster companies are more likely to be losers.
D)It separates the winners from the losers.
E)It is no longer considered as a strategic imperative.

Question 41

Gerard is a general manager for Handy Dandy Corp. ,a tool-manufacturing firm.He is considering some changes to the production floor,which include layout adjustments and the purchase of new equipment to improve efficiency.He also wants to promote one of his employees to team leader.Which of the following functions of management is Gerard performing?

A)planning
B)training
C)leading
D)organizing
E)controlling

Question 42

The planning function in the new business environment can also be described more dynamically as

A)building a dynamic organization.
B)delivering strategic value.
C)stimulating people to be high performers.
D)monitoring performance and implementing needed changes.
E)motivating workers to do their jobs effectively.

Question 43

________ is assembling and coordinating the human,financial,physical,informational,and other resources needed to achieve goals.

A)Benchmarking
B)Planning
C)Organizing
D)Optimizing
E)Quantifying

Question 44

As one of the key management functions,leading focuses on a manager's efforts to

A)mobilize people to contribute their ideas.
B)build organizations that are flexible and adaptive.
C)make sure goals are met.
D)identify opportunities for sustainable advantage.
E)build a dynamic organization.

Question 45

________ involves monitoring performance and making necessary changes.

A)Budgeting
B)Planning
C)Organizing
D)Leading
E)Controlling

Question 46

Trang is the CEO of Windward Cycles,a company which manufactures high-end racing bikes.The company's handmade,titanium bicycles have been very popular with professional cyclists,winning many industry awards.Last year the company was acquired by Kestrel Holdings,which decided to expand it into the recreational cycling market with a line of lower-priced road bikes.At the end of the first quarter,Trang meets with his team.Kasha,the CFO,has determined that advance sales of the new road bikes have not been as robust as expected in the Midwest region.If Trang is utilizing the controlling function of management,his likely next steps will involve

A)looking at the advertising budget and deciding to allocate more money to the Midwest market.
B)assigning a team to visit the Midwest offices with the goal of motivating the employees.
C)revamping the company's mission statement to align with those of Kestrel Holdings.
D)asking himself how he can be a more effective leader as the company moves in a new direction.
E)recruiting and training new hires for the Midwest office's sales team.

Question 47

Which of the following statements about managers is true?

A)It is more important for managers to be efficient than to be effective.
B)It is more important for managers to be effective than to be efficient.
C)Low-level managers should be efficient,while high-level managers should be effective.
D)Low-level managers should be effective,while high-level managers should be efficient.
E)The best managers maintain a clear focus on both effectiveness and efficiency.

Question 48

Planning includes

A)analyzing current situations.
B)determining rewards for goals achievement.
C)attracting people to the organization.
D)motivating employees.
E)implementing necessary changes.

Question 49

When Martina,manager of the sales department for ShineCo Cleaning Supplies,realized that her plan to increase her associates' sales levels was not producing the desired results,she instituted a refresher training course that helped the associates achieve better results.Which of the following management functions is illustrated in this scenario?

A)planning
B)organizing
C)leading
D)controlling
E)budgeting

Question 50

Bellwether Fashion has recently started operations as a business.The managers have already determined their objectives and have decided on the type of clothing they will specialize in.They have now started to attract people to work for them and have started determining the responsibilities of workers.Which of the following management functions are Bellwether Fashion's managers performing?

A)planning
B)organizing
C)leading
D)controlling
E)budgeting

Question 51

In the future,________ business organizations will be the most effective.

A)hierarchical
B)closed
C)flexible
D)bureaucratic
E)traditional

Question 52

Carol has the knack of inspiring the people in her department to learn new skills and to perform better than expected on the job.As a manager,what is Carol especially good at doing?

A)planning
B)staffing
C)leading
D)controlling
E)monitoring

Question 53

In today's business climate,what is the recommended way to do planning?

A)as a top-down process in which the highest-level executives decide what to do
B)as a continual process that uses the input of people throughout the organization
C)as a process in which middle managers and top executive collaborate in decision making
D)as a process by which top executives make proposals and all levels of the company vote on them
E)as a bottom-up process in which all proposals must come from frontline employees or managers

Question 54

The managers at EarthGreen Technology are currently developing strategies for the company's new products and setting objectives for its business units.These managers are engaging in the management function of

A)forecasting.
B)planning.
C)staffing.
D)organizing.
E)outsourcing.

Question 55

Which of the following functions of management is described as building a dynamic organization?

A)planning
B)organizing
C)leading
D)controlling
E)staffing

Question 56

Through careful monitoring of the financial budgets of a firm,managers can detect potential problems in reaching their financial goals and take actions to reverse the problem.This is an example of the ________ function of management.

A)planning
B)controlling
C)leading
D)organizing
E)staffing

Question 57

Liu focuses on assembling and coordinating the people,equipment,and supplies that his company needs to achieve its goals.What management function does Liu emphasize in his work?

A)planning
B)leading
C)controlling
D)sustaining
E)organizing

Question 58

Which of the following is one of the four fundamental traditional management functions?

A)planning
B)contracting
C)outsourcing
D)distributing
E)innovating

Question 59

Debra and her top managers are choosing the goals that Debra's company should achieve and deciding in advance the appropriate actions needed to achieve those goals.What are they doing?

A)staffing
B)forecasting
C)organizing
D)planning
E)reporting

Question 60

In terms of good management,efficiency differs from effectiveness primarily in the former's focus on

A)customer satisfaction.
B)shareholder profits.
C)customer retention.
D)employee turnover.
E)resource utilization.

Question 61

The three levels of managers within large organizations are

A)authoritative,permissive,and submissive.
B)managerial,functional,and direct.
C)technical,functional,and departmental.
D)upper level,top management,and functional.
E)top,middle,and frontline.

Question 62

For her job,Charmaine is expected to look ahead at the company's future and devise strategies for the company's long-term success and growth.Judging from this description,Charmaine is a ________ manager.

A)top-level
B)frontline
C)middle
D)tactical
E)operational

Question 63

Which of the following job titles indicates that a person is a frontline manager?

A)Vice President
B)Chief Financial Officer
C)Human Resources Manager
D)Floor Supervisor
E)Executive Assistant

Question 64

Senior executives responsible for the overall management and effectiveness of the organization are known as ________ managers.

A)frontline
B)middle
C)strategic
D)tactical
E)short-run

Question 65

Which of the following is a characteristic of operational managers?

A)They bridge the gap between higher and lower levels of management.
B)They focus on long-term issues of the business.
C)They develop goals and plans that have been formulated by top-level managers.
D)They are directly involved with nonmanagement employees.
E)They break down the business's objectives into business units.

Question 66

________ managers are typically concerned with the interaction between the organization and its external environment.

A)Operational
B)Top-level
C)Middle-level
D)Frontline
E)Tactical

Question 67

Which of the following is one of the three essential categories of skills that managers need?

A)study skills
B)technical skills
C)negotiation skills
D)counseling skills
E)manipulative skills

Question 68

Which of the following statements about job skills is true?

A)Communication skills are needed only by top managers.
B)Technical skills are equally important at all levels of management.
C)Interpersonal skills are equally important at all levels of management.
D)Decision skills are more important for frontline managers than top managers.
E)Conceptual skills are more important for frontline managers than top managers.

Question 69

Marc is on the fast track to become an executive in his company.As he advances,he will most likely have less and less need of his ________ skills.

A)communication
B)technical
C)interpersonal
D)conceptual
E)decision

Question 70

Tactical managers are often referred to as ________ managers.

A)frontline
B)middle-level.
C)lower-level
D)operational
E)top-level

Question 71

Shauna is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department.Shauna is a(n)________ manager.

A)Operational
B)Frontline
C)Top-level
D)Strategic
E)Tactical

Question 72

For the past five years,Maury has worked at the Windsor Grand Desert Time-Share Resort in Las Vegas,Nevada,starting out as a junior salesperson and rising to become a sales lead,with the highest sales numbers on his team two years running.Recently Maury was offered a promotion to Frontline Sales Manager.Which of the following duties is he most likely to perform in his new role?

A)meeting regularly with the CEO and COO to discuss long-range sales goals
B)translating the goals and plans of strategic managers into concrete objectives
C)conceptualizing the long-term strategies the resort will need to stay competitive
D)interpreting and communicating the priorities of top management to the other sales managers
E)recruiting new sales associates and motivating sales team leaders

Question 73

Hoa is about to begin her junior year of college,majoring in software engineering with a further specialization in software architecture.Ideally,she'd like to work for a small,innovative start-up,but she also wants to be as employable as possible in a fluctuating job market.She knows the importance of having skills that are transportable across different industries.As she plans her academic trajectory over the next two years,she should

A)focus on developing skills that will make her more competitive in a specific job market,for example the video game industry.
B)select classes that will broaden her skill set as much as possible,so that she can be competitive for different types of jobs,including those outside the tech industry.
C)focus on developing expertise in one skill set while increasing her general knowledge of the requirements for a specific industry.
D)focus on learning a broad range of skills at the top level while continuing to develop expertise in one specific area of software design.
E)become a specialist in as many subject areas as possible-for example,by developing deep expertise in several coding languages.

Question 74

Operational managers play a crucial role in an organization because they provide

A)the link between management and nonmanagement personnel.
B)overall direction by formulating strategy and controlling resources.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Question 75

Lyle is the CEO of an international hotel chain.Lyle is most likely to focus on

A)long-term survival of the organization.
B)translating goals and objectives into specific activities.
C)managing frontline managers.
D)supervising nonmanagement employees.
E)initiating new daily activities.

Question 76

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

A)strategic
B)middle
C)primary
D)operational
E)tactical

Question 77

As a regional manager for Prism Paints,Fiona spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches.In this case,Fiona would best be described as a(n)________ manager.

A)frontline
B)tactical
C)operational
D)top-level
E)strategic

Question 78

The chief executive officer,company president,and the chief operating officer are all examples of ________ managers.

A)strategic
B)tactical
C)operational
D)frontline
E)regional

Question 79

Terence supervises the shipping department of a book printer in South Carolina.He contacts trucking companies to arrange pickups,and he makes sure that his team members load cartons onto the correct trucks.Terence is a

A)frontline manager.
B)middle manager.
C)top-level manager.
D)tactical manager.
E)strategic manager.

Question 80

Abdo supervises employees who work on the floor of the Nature's Secret Organic Snack Food factory.He cooperates closely with his manager to determine ways to improve the efficiency of the manufacturing process and then works to implement those plans.In this case,Abdo would be considered a ________ manager.

A)frontline
B)tactical
C)middle-level
D)top-level
E)strategic