Deck 10: Enterprise Resource Planning Systems

Question 1

The information systems for Accounting and Finance could contain control and auditing process.

Answer 1

True

Question 2

Business processes may be located within one functional area or may span multiple functional areas.

Answer 2

True

Question 3

ERP systems cannot manage cross departmental processes.

Answer 3

False

Question 4

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Question 5

In general, organizations try to automate data entry as much as possible.

Question 6

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Question 7

Key-indicator reports shows data at a greater level of detail.

Question 8

Financial management, operations management, and human resource management are extended ERP modules.

Question 9

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

Question 10

Best practices are the most successful solutions or problem-solving methods for achieving a business objective.

Question 11

The functional area information systems are the most fundamental information systems in the organization.

Question 12

When you make a purchase online, that transaction is an example of batch processing.

Question 13

Information systems can be function-specific.

Question 14

Organizations that use ERP systems are more agile and adaptive.

Question 15

Functional information systems support the entire enterprise or major portions of it.

Question 16

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

Question 17

Exception reports show a greater level of detail than is included in routine reports.

Question 18

Historically, the functional area information systems were developed independently of one another.

Question 19

An example of a transaction in a HRIS application is adding a new employee.

Question 20

The POM function within an organization monitors the customer sales activity.

Question 21

When interest is credited to your savings account at your bank, it is called a:

A) process
B) function
C) calculation
D) Transaction
E) decision

Question 22

European railways improved its efficiencies by using SAP, which is a customer relationship management system.

Question 23

Which of the following is not a process within an information system for Accounting and Finance?

A) Budgeting
B) Managing Currencies
C) Inventory management
D) Auditing
E) Expense management

Question 24

Data that have been processed by the organization's _____ are inputs into the organization's database.

A) office automation systems
B) functional area information systems
C) Transaction processing systems
D) decision support systems
E) digital dashboards

Question 25

Crediting interest to your savings account at your bank once a month, it is called a:

A) process
B) function
C) calculation
D) Transaction
E) decision

Question 26

Which of the following is not an example of a transaction?

A) A person hired
B) A payroll check generated
C) A service sold
D) Printing a report
E) Checking out at Walmart

Question 27

Which of the following is not a characteristic of a transaction processing system?

A) small amounts of data are processed
B) sources of data are mainly internal
C) low computation complexity
D) high level of accuracy, data integrity, and security
E) high level of detail

Question 28

Drill down reports are produced at scheduled intervals.

Question 29

Which of the following is not a function of functional area information systems?

A) providing information to managers in the functional areas
B) supporting the managerial tasks of planning, organizing, and controlling operations
C) providing information mainly in the form of reports
D) providing data from business events to the corporate database
E) providing analysis capabilities to middle level managers and staff

Question 30

The most fundamental information systems in an organization are:

A) office automation systems
B) decision support systems
C) functional area information systems
D) Transaction processing systems
E) business intelligence systems

Question 31

Which of the following is false?

A) Corporate data is supplied by Transaction processing systems.
B) Information systems are only used by large organizations.
C) Reports from information systems are used in all levels of the organization.
D) Data from TPS systems feeds ERP systems.
E) Information systems within an organization support internal and external processes.

Question 32

Which of the following is false?

A) TPS need large computers to process the transactions.
B) Business transactions can be processed when they occur.
C) Business transactions can be processed after they occur.
D) Data for transactions can be collected by sensors.
E) A transaction is a business event.

Question 33

Business transactions that are processed as they occur is an example of

A) batch processing
B) source data automation
C) OLTP
D) TPS
E) ESS.

Question 34

Which of the following is true?

A) Transactions are only critical to the area they occur in.
B) Transactions can only involve one database.
C) Transactions can only involve one computer.
D) The actual processing of a Transaction has to be standard.
E) Transactions generate a small volume of data.

Question 35

When interest is credited to your savings account at your bank, it is called a:

A) process
B) function
C) calculation
D) Transaction
E) decision

Question 36

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

A) low, repetitive, difficult
B) high, repetitive, easy
C) high, different, difficult
D) low, different, easy
E) high, different, easy

Question 37

In addition to cost savings and in labor and time, the new IS added a level of reliability and quick access to information that employees had not even realized they needed.

Question 38

A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

Question 39

Which of the following is not a process within an information system for Human Resource Management?

A) Benefits administration
B) Firing decisions
C) Peer evaluations
D) Recruitment
E) Training

Question 40

An organization has to own all of the information systems it used.

Question 41

Which of the following has not been identified as a reason for ERP implementation failure?

A) Failure to include affected employees in planning
B) The complexity of the planning
C) Lack of documentation
D) Insufficient training
E) No change management processes

Question 42

_____ are the most successful solutions or problem-solving methods for achieving a business objective.

A) Business functions
B) Best practices
C) Optimal strategies
D) Business processes
E) Enterprise solutions

Question 43

Which of the following is false about ERP II systems?

A) They utilize the Web.
B) They include human resources processes.
C) Functionality is delivered as e-business suites.
D) They support internal- facing applications as well as external-facing applications.
E) These ERP systems have no optional modules.

Question 44

_____ reports summarize the performance of critical activities.

A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

Question 45

_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.

A) Functional area information systems
B) Supply chain management systems
C) Transaction processing systems
D) Office automation systems
E) ERP II systems

Question 46

Which of the following is false?

A) Functional area information systems were usually developed independently.
B) Functional area information systems easily communicate with each other.
C) ERP systems are designed to integrate business processes.
D) ERP systems use a common database.
E) ERP systems integrate functional areas within an organization.

Question 47

Which of the following was not included in early ERP systems?

A) Sales and Marketing
B) Inventory Control
C) Order Entry
D) Distribution
E) Raw materials management

Question 48

The drawbacks of ERP systems include all of the following except:

A) They are complex
B) They are expensive
C) They are time-consuming to implement
D) Companies may need to change existing business processes to fit the software
E) They consist of modules

Question 49

The characteristics of ERP systems include all of the following except:

A) integrating the planning, management, and use of all resources of the organization
B) providing information necessary to control the business processes of the organization
C) including a set of interdependent software modules
D) typically fitting an organization's existing business processes
E) they are expensive and time-consuming

Question 50

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

A) unstructured, business processes
B) structured, reporting relationships
C) structured, accounting processes
D) unstructured, inventory control
E) structured, business processes

Question 51

Which of the following is false?

A) Breaking down functional silos makes an organization more adaptive.
B) An organization doesn't have to use the business processes coded into the ERP.
C) ERP systems change an organization's business processes.
D) ERP systems are time consuming to implement.
E) ERP systems require functional areas to work together.

Question 52

Which of the following is false?

A) Inventory management determines how much inventory to order.
B) Large companies allow their vendors to manage their inventory.
C) The POM function within an organization monitors sales.
D) Quality control used by manufacturing units uses metrics.
E) Computer systems are used to integrate all aspects of product design.

Question 53

Enterprise resource planning systems take a(n) _____ view of the overall organization.

A) User's
B) Management
C) Functional
D) Business process
E) Transactional

Question 54

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

A) Transaction processing systems
B) Supply chain management systems
C) Functional area information systems
D) Enterprise resource planning systems
E) Corporate extranets

Question 55

Which of the following is false?

A) ERP systems are an evolution of functional information systems.
B) ERP systems look the same to users as functional information systems.
C) ERP systems have much the same functionality as functional information systems.
D) ERP systems produce the same reports as functional information systems.
E) ERP systems use the same data as functional information systems.

Question 56

_____ reports are produced at scheduled intervals.

A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

Question 57

Which of the following activities does not occur within the order fulfillment process?

A) The sales department receives a customer inquiry and issues a quotation indicating price and availability.
B) The sales department forwards a sales order to the warehouse.
C) The warehouse forwards a purchase requisition in order to buy goods from a vendor.
D) The warehouse prepares the shipment and produces internal documentation.
E) The accounting department issues an invoice to the customer.

Question 58

The ______________ process originates in the warehouse and end in the accounting department.

A) procurement
B) fulfillment
C) production
D) None of the choices are correct

Question 59

_____ reports contain special information not found in routine reports.

A) Ad hoc
B) Summary
C) Drill-down
D) Key-indicator
E) Exception

Question 60

The ____________ process originates in the sales department and ends in the accounting department.

A) procurement
B) fulfillment
C) production
D) None of the choices are correct

Question 61

To effectively manage by exception (i.e., use exception reports), the company must first create:

A) performance standards
B) best practices
C) user information requirements
D) a database
E) employee evaluation guides

Question 62

Differentiate between batch processing and online transaction processing.
Section reference 1: Transaction Processing Systems

Question 63

Refer to Closing Case - In order to meet its goals with fewer resources in a difficult economy, PACCAR

A) Outsourced the development of the new system
B) Hired talented IT employees while laying off other workers
C) Trained their employees in new skills
D) Bought existing software to suit their needs
E) Used open source software since it was free

Question 64

Define source data automation and describe why this process is so important to transaction processing systems.
Section reference 1: Transaction Processing Systems

Question 65

Refer to Opening Case - IT Transformation at Ford Motor Company: Which of the following is true?

A) The best way to improve the efficiency of existing IT is to add new technology
B) Consolidation and redundancy elimination is an important aspect of improving IT infrastructure
C) To increase productivity of the IT systems, new employees with experience should be brought in as replacements
D) The most efficient use of recourses is to develop all applications in house.

Question 66

Describe the various reports that can be obtained from functional area information systems.
Section reference 1: Reports

Question 67

Contrast routine reports and drill-down reports.
Section reference 1: Reports

Question 68

Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

Question 69

What are ad-hoc (on-demand) reports? Why does an organization need to be able to run ad-hoc reports?
Section reference 1: Enterprise Resource Planning Systems

Question 70

Explain how information systems for human resource management support an organization.
Section reference 1: Functional Area Information Systems

Question 71

Discuss the reasons why ERP systems evolved and what organizations hope to gain by implementing them.
Section reference 1: Enterprise Resource Planning Systems

Question 72

Differentiate between ERP systems and ERP II systems.
Section reference 1: Enterprise Resource Planning Systems

Question 73

Explain how information systems for production operations management support an organization.
Section reference 1: Functional Area Information Systems

Question 74

When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?

A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

Question 75

Differentiate between transaction processing systems and functional area information systems.
Section reference 1: Transaction Processing Systems and Functional Area Information Systems

Question 76

Discuss why functional area information systems would have been built as silos. Explain the limitations of that approach.
Section reference 1: Functional Area Information Systems

Question 77

Explain how information systems for accounting and finance support an organization.
Section reference 1: Functional Area Information Systems

Question 78

_____ reports include only information that falls outside certain threshold standards.

A) Ad hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

Question 79

Explain how information systems for marketing and sales support an organization.
Section reference 1: Functional Area Information Systems

Question 80

Define enterprise resource planning systems and discuss why they were developed.
Section reference 1: Enterprise Resource Planning Systems