Deck 9: Employee Development

Question 1

An in-basket is a simulation of the administrative tasks of a manager's job.

Answer 1

True

Question 2

Germania sees itself as a strong supporter of training and development.As one of its many responsibilities during the career management process,Germania identifies resources for each employee to reach their goals.

Answer 2

False

Question 3

The Myers-Briggs Type Indicator is a training tool managers use to improve interpersonal communication within teams.

Answer 3

False

Question 4

When an employee takes a self-assessment test,he or she identifies the needs that are realistic to develop.

Question 5

Assessment is the acquisition of knowledge,skills,and behaviors that improve an employee's ability to meet changes in job requirements.

Question 6

Thomas relies on Sandir to offer him guidance as to his career choices since he is following a protean career path.

Question 7

Training focuses on improving employees' performance in their current jobs,while development prepares them for other positions in the company.

Question 8

Job rotation helps employees gain an overall appreciation of the company's goals and improves their problem-solving skills.

Question 9

Jonah receives positive praise from his supervisor regarding his job performance.He must have a strong sense of psychological success.

Question 10

Formal education programs include off-site and on-site programs designed specifically for the company's employees.

Question 11

Assessment centers are primarily used to identify employees' technical skills.

Question 12

Most mentoring relationships develop informally as a result of interests or values shared by the mentor and protégé.

Question 13

Henry has been transferred to another division inside his company to do the same job.He expects that he will have an increase in job responsibilities and a raise.

Question 14

Career support provided by a mentor includes providing positive regard and acceptance.

Question 15

Tuition reimbursement is the practice of reimbursing training costs when an employee leaves the organization during training.

Question 16

The use of work experiences in training is higher than that in development.

Question 17

Job enlargement consists of adding challenges or new responsibilities to employees' current jobs.

Question 18

Stretch assignments are optional tasks that employees may complete to earn extra rewards such as a bonus.

Question 19

"Boundaryless" means that careers may involve identifying more with a job or profession than with the present employer.

Question 20

Employees on sabbatical often receive full pay or benefits.

Question 21

Which of the following is true of different career patterns?

A)An expert career pattern involves a lifelong commitment to a field or specialization.
B)A traditional career pattern involves movement across many disciplines.
C)Career patterns involving movement across disciplines are on the decline.
D)A traditional career pattern does not follow a hierarchy.
E)A spiral career pattern involves limited movement across fields or occupations.

Question 22

Succession planning ensures that top-level managerial talent is available.

Question 23

Which of the following is true of training and development?

A)Training primarily prepares employees for future positions and jobs that do not exist as yet.
B)As training becomes more strategic,the distinction between training and development will become clearer.
C)Development focuses primarily on helping employees' performance in their current jobs.
D)Development is critical for talent management,particularly for those with leadership potential.
E)Employees rely on training to improve the skills required for jobs in other places.

Question 24

The ________ is used to retain and motivate employees by identifying and meeting their developmental needs.

A)talent management system
B)development planning system
C)knowledge management system
D)information management system
E)client management system

Question 25

The 9-box grid is used to compare employees within one department,function,or division or within the entire company.

Question 26

Which step is used by employees to determine their career interests and areas to improve?

A)Reality check
B)Self-assessment
C)Goal setting
D)Action planning
E)Employee appraisal

Question 27

Training is different from development in that

A)development focuses on the present,while training focuses on the future.
B)training considers an employee's work experience more than development does.
C)development aims to prepare employees for changes,while training prepares them for current jobs.
D)participation in training is voluntary,while that in development is required.
E)unlike development,training considers the requirements of jobs that do not exist as yet.

Question 28

Many baby boomers have stayed with their companies for their entire career.Because of this commitment,they are said to have ________ career patterns.

A)nonlinear
B)boundaryless
C)spiral
D)flexible
E)expert

Question 29

Spencer is a new career counselor and wants to test employees who are struggling in their job classification.Which psychological test should he use?

A)Myers-Briggs Type Indicator
B)Big Five Locater
C)Dissociative Experiences Scale
D)Strong Interest Inventory
E)Rorschach test

Question 30

The ________ identifies employees' preferences for working in different types of environments.

A)Strong Interest Inventory
B)Big Five Locater
C)Attribute Hierarchy Model
D)Myers-Briggs Type Indicator
E)Self-Directed Search

Question 31

Sean is looking for a new job that will allow him the flexibility to work from home at least one day a week so he can care for his ailing parents.Some describe this as a boundaryless career pattern.Why?

A)This pattern is on the decline and is likely to disappear soon.
B)It largely consists of expert career patterns that involve years of specialization.
C)It does not encourage movement across fields or different occupations.
D)It is influenced by personal or family demands.
E)It involves identifying more with the employer than with the job.

Question 32

How will you know if Fish and Bait has chosen to focus on traditional career paths for its employees?

A)The paths are boundaryless.
B)The paths follow a nonlinear path.
C)The paths consist of movements that follow a spiral pattern.
D)The paths consist of career moves across different fields.
E)The paths consist of a series of steps in a linear hierarchy.

Question 33

A sponsorship is a part of career support that a mentor provides his or her protégé.

Question 34

Which of the following statements about training is correct?

A)It prepares employees primarily for changes in job requirements.
B)Participation in training programs is voluntary.
C)It increases an employee's ability to move into jobs that do not yet exist.
D)It makes very little use of employees' work experiences.
E)It focuses on employees' future jobs.

Question 35

Despite no gender differences in access to job experiences involving transitions or the creation of change,male managers receive significantly more assignments involving high levels of responsibility than female managers of similar ability and managerial level.

Question 36

Which of the following statements is true of psychological success?

A)Psychological success limits achievement to work-related goals.
B)Psychological success is determined primarily by the signals a company gives to its employees.
C)Promotion and salary increase are prime factors that determine psychological success.
D)Psychological success is the greater focus of those pursuing protean careers.
E)Factors such as family and good health are not a part of psychological success.

Question 37

How will you know if Robyn has chosen to follow a protean career path?

A)She is focused primarily on external rewards offered by the organization.
B)Her managers play a central role in guiding her.
C)Her psychological success plays a small role in her career path.
D)She is basing her future on self-direction.
E)She has very little need for development.

Question 38

Career patterns involving movement across specializations or disciplines are called ________ career patterns.

A)linear
B)spiral
C)expert
D)traditional
E)specialized

Question 39

The glass ceiling is likely caused by lack of access to training programs,to appropriate developmental job experiences,and to developmental relationships (such as mentoring).

Question 40

The acquisition of knowledge,skills,and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called

A)development.
B)formal training.
C)job evaluation.
D)knowledge management.
E)job specification.

Question 41

The ________ is based on a theory that emphasizes that each individual has a fundamental personality type that shapes and influences how the individual understands the world,processes information,and socializes.

A)Strong Interest Inventory
B)Myers-Briggs Type Indicator
C)Big Five Personality Test
D)Rorschach inkblot test
E)Eysenck Personality Questionnaire

Question 42

The items in the Myer-Briggs Type Indicator that focus on individuals' preferences for information gathering will score the individuals based on

A)judging versus perception.
B)thinking versus feeling.
C)introversion versus extroversion.
D)sensing versus intuition.
E)internal versus external locus of control.

Question 43

In a career management process,when employees identify the steps and a timetable to reach their goals,the company must

A)provide assessment information to identify the employees' interests and values.
B)communicate performance evaluation.
C)identify resources the employees need to reach their goals.
D)commit to helping the employees reach their goals.
E)ensure that the employees' goals are specific,relevant,and timely.

Question 44

IsaK Corp.is an event management company.In order to allot tasks that are more compatible with the personalities of individual employees,it conducts a test that rates them on the scales of introversion or extroversion,sensing or intuition,judging or perceiving,and thinking or feeling.Which of the following tests is IsaK using to assess employees?

A)The Strong Interest Inventory
B)The Rorschach inkblot test
C)The Big Five Personality Test
D)The Myers-Briggs Type Indicator
E)The Eysenck Personality Questionnaire

Question 45

Pedro has been attending lectures by business experts on how to provide excellent customer service and increase his knowledge of business practices.Which of the following trends is he using?

A)Personality tests
B)Action plans
C)Focus interviews
D)Formal education programs
E)Reality checks

Question 46

The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for energy will score the individuals based on

A)judging versus perception.
B)thinking versus feeling.
C)introversion versus extroversion.
D)sensing versus intuition.
E)internal versus external locus of control.

Question 47

________ is the information employees receive about how the company evaluates their skills and knowledge and where they fit into the company's plans.

A)Job specification
B)Reality check
C)Bench strength
D)Action plan
E)Self-report

Question 48

Bryanne is completing reality checks with her team.What information is she most likely to share with them?

A)She will identify the steps and a timetable required for each employee to reach their goals.
B)She will ensure that employees' goals are attainable and relevant.
C)She will communicate where each employee fits into the companies' long-range plans.
D)She will provide each employee with information on their strengths and weaknesses.
E)She will identify opportunities and needs for improvement for each employee.

Question 49

Which of the following assessments is based on Carl Jung's personality type theory?

A)The Strong Interest Inventory
B)The Myers-Briggs Type Indicator
C)The Big Five Personality Test
D)The Rorschach inkblot test
E)The Eysenck Personality Questionnaire

Question 50

Which of the following tests can be used to determine the personality type that best suits an employee out of the 16 personality types available?

A)The Strong Interest Inventory
B)The Myers-Briggs Type Indicator
C)The Big Five Personality Test
D)The Rorschach inkblot test
E)The Eysenck Personality Questionnaire

Question 51

Selena uses the Myers-Briggs Type Indicator to assess her personality type.If she scores highest in introversion,intuition,thinking,and perceiving,her personality type is

A)IIPT.
B)INTP.
C)NIFP.
D)NTJP.
E)FNJP.

Question 52

Which of the following happens during goal setting in the career management process?

A)Employees identify the steps and timetable to reach their goals.
B)Companies identify the resources that employees need to reach their goals.
C)Companies provide assessment information to identify the interests and values of the employees.
D)Companies ensure that the employees' goals are specific and measurable.
E)Employees identify opportunities and needs to improve.

Question 53

During the self-assessment step in the career management process,an employee

A)forms a timetable to reach his goals.
B)identifies the opportunities and needs to improve.
C)identifies what needs are realistic to develop.
D)identifies a goal and a method to determine goal progress.
E)ensures that his goal is specific,measureable,and attainable.

Question 54

A company communicates performance evaluation to its employees during the ________ step in the career management process.

A)succession planning
B)self-assessment
C)reality check
D)goal setting
E)action planning

Question 55

The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for lifestyle will score the individuals based on

A)judging versus perception.
B)thinking versus feeling.
C)introversion versus extroversion.
D)sensing versus intuition.
E)internal versus external locus of control.

Question 56

________ is the process in which employees develop short- and long-term development objectives.

A)Succession planning
B)Self-assessment
C)Stretch assignment
D)Goal setting
E)Action planning

Question 57

Leila is going to see the counselor in the assessment center.Which of the following should she expect to experience?

A)The center has one rater who is responsible for assessing all employees' performances.
B)The center is usually an on-site location where people can be assessed while at work.
C)The center is primarily used to check if an employee has the basic technical skills required for a job.
D)She will take a single comprehensive test that will test her on different skills.
E)The center will have multiple assessors evaluate her performance on a number of exercises.

Question 58

According to the Myers-Briggs Type Indicator,individuals who are ________ tend to be serious,quiet,practical,orderly,and logical.

A)introverted,intuitive,feeling,and perceiving (INFP)
B)introverted,sensing,thinking,and judging (ISTJ)
C)extroverted,intuitive,feeling,and perceiving (ENFP)
D)extroverted,sensing,thinking,and perceiving (ESTP)
E)extroverted,sensing,feeling,and perceiving (ESFP)

Question 59

________ involves collecting information and providing feedback to employees about their behavior,communication style,or skills.

A)Assessment
B)Bench analysis
C)Job description
D)Negotiation
E)Reimbursement

Question 60

When an employee is in the self-assessment step,the company's responsibility is to

A)communicate where the employee fits into the plans of the company.
B)ensure that the goal is specific and measurable.
C)provide appraisal information to identify the employee's strengths and weaknesses.
D)identify resources to help the employee reach her goals.
E)conduct a performance evaluation.

Question 61

Which of the following is true about how job experiences affect development?

A)Job experiences that are seen as negative stressors challenge employees to stimulate learning.
B)Job challenges viewed as positive stressors create high levels of harmful stress for employees.
C)All job demands,including obstacles,are related to learning.
D)Obstacles and job demands related to creating change are more likely to lead to negative stress.
E)The closer the previous job experience is to a new job,the greater the learning.

Question 62

Selena needs time to finish her doctoral dissertation.She should ask her manager for a(n)

A)externship.
B)apprenticeship.
C)internship.
D)retirement.
E)sabbatical.

Question 63

Which of the following would be most appropriate to help employees understand the situations that managers face and the decisions they have to make?

A)Interviews
B)Leaderless group discussions
C)Focus group discussions
D)Personality tests
E)Role-plays

Question 64

Isaiah has been given a new role in the company called a lateral demotion.This means

A)a raise in responsibility without a change in position.
B)a raise in responsibility without a change in authority.
C)movement to higher position in a different area.
D)movement to a lower position for cross-functional experience.
E)movement to another position at the same level.

Question 65

Which of the following practices best helps employees gain an overall appreciation of the company's goals?

A)Job rotation
B)Job analysis
C)Job designing
D)Job evaluation
E)Job specification

Question 66

As a team lead,Danny has convened a group of five team members to solve an issue with the marketing campaign.This is an example of a(n)

A)stretch assignment.
B)in-basket simulation.
C)role-play.
D)focused interview.
E)leaderless group discussion.

Question 67

NextGen has received several complaints from customers regarding the company's customer service.Management decides to have the employees take parts and demonstrate how they handle the complaints.This is known as

A)a focus group discussion.
B)role-play.
C)an interview.
D)job enlargement.
E)a leaderless group discussion.

Question 68

Which of the following is an exercise,used in assessment centers,where employees answer questions about their work,personal experiences,and skill strengths and weaknesses?

A)A leaderless group discussion
B)A bench strength test
C)A role-play
D)An interview
E)A focus-group discussion

Question 69

________ are advancements into positions with greater challenges,more responsibility,and more authority than in the previous job.

A)Sabbaticals
B)Internships
C)Externships
D)Promotions
E)Transfers

Question 70

In ________,employees' behaviors or skills are evaluated not only by subordinates but also by themselves and their peers,customers,and bosses.

A)paired comparisons systems
B)reverse mentoring systems
C)360-degree feedback systems
D)upward feedback systems
E)mentor feedback systems

Question 71

Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?

A)Cognitive ability test
B)Technical skills test
C)Personality test
D)Interest test
E)Aptitude test

Question 72

Which of the following is true of employees' movements across an organization?

A)A transfer always includes a raise in pay and position.
B)A promotion usually does not include a raise in pay or responsibility.
C)A transfer usually includes an increase in responsibility and authority.
D)A promotion usually occurs across different departments of the organization.
E)A downward move may involve a move to another position at the same level.

Question 73

A(n)________ is a simulation of the administrative tasks of a manager's job.

A)leaderless group discussion
B)in-basket
C)role-play
D)interview
E)focus-group discussion

Question 74

Dev,a team leader,manages a team of project leads.He conducts an exercise for his subordinates; they are asked to pick documents that resemble those found on his desk and decide how they would respond to them.This exercise is an example of a(n)

A)focus group discussion.
B)role-play.
C)stretch assignment.
D)in-basket.
E)leaderless group discussion.

Question 75

Which of the following is true of job rotations?

A)A long-term perspective may be created of problems and solutions.
B)Productivity losses may be experienced by the department that is gaining an employee.
C)Frequent rotation may result in employee satisfaction and motivation.
D)Employees develop functional specialties when they are rotated frequently.
E)Employees who are rotated frequently receive more challenging assignments.

Question 76

________ are the relationships,problems,demands,tasks,and other features that employees face in their jobs.

A)Job specifications
B)Job evaluations
C)Job designs
D)Job redesigns
E)Job experiences

Question 77

________ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.

A)Job enlargement
B)Job design
C)Job evaluation
D)Job rotation
E)Job specification

Question 78

At Central Collect,employees are asked to evaluate their managers each year.This evaluation is included as part of the managers' performance appraisal,otherwise known as

A)mentor feedback.
B)peer feedback.
C)360-degree feedback.
D)upward feedback.
E)intrinsic feedback.

Question 79

The movement of an employee to a different job assignment in a different area of the company is known as a(n)

A)internship.
B)promotion.
C)transfer.
D)externship.
E)sabbatical.

Question 80

The process through which an organization gets information on how well an employee is doing his or her job is known as

A)job analysis.
B)performance appraisal.
C)job evaluation.
D)job performance.
E)talent management.