Deck 9: Top Performance Through Empowerment, teamwork, and Communication

Question 1

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Answer 1

n

Question 2

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Answer 2

d

Question 3

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
In a(n)____,communication relies on explicit written and verbal messages.

Answer 3

a

Question 4

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ a message means that the sender translates its meaning into understandable terms.

Question 5

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

Question 6

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The skill of receiving a message and interpreting its genuine meaning is _____.

Question 7

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Question 8

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The meaningful exchange of information through messages is called _____.

Question 9

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Question 10

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
Standards of conduct shared by team members that guide their behavior are called _____.

Question 11

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
During the _____,team members focus on solving problems and accomplishing tasks.

Question 12

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Question 13

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Question 14

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The _____ is an internal channel that informally passes information from unofficial sources.

Question 15

Explain the key differences between employee stock ownership plans and employee stock option plans.

Question 16

Define cross-functional teams and explain the emphasis on communication.

Question 17

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ represents the variances in ability,experience,personality,or any other factor on a team.

Question 18

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Question 19

Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ focuses on problem-related differences of opinion,and reconciling those differences to improve team performance.

Question 20

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment.Provide a brief example.

Question 21

Define team norm and provide an example.

Question 22

When Granitia Inc.was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.The team thus formed is an example of a(n)_______ team.

A)virtual
B)self-managed
C)problem-solving
D)cross-functional

Question 23

Which of the following is most likely to make an employee feel empowered?

A)Keeping the employee informed about the company's performance
B)Establishing a line organizational structure in the company
C)Ensuring that employees follow all rules established by the company
D)Following a consultative management style in the company

Question 24

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Question 25

Distinguish between cognitive and affective conflict.

Question 26

Brian,a senior manager at Transance Inc. ,ensures that every member of his team is involved in decision making for all projects.He conducts regular brainstorming sessions to discuss ongoing issues and encourages his team to suggest solutions as well as make decisions.In this case,Brian demonstrates effective management by _____ his subordinates.

A)outsourcing
B)empowering
C)incentivizing
D)offshoring

Question 27

Describe the communication process.How does noise interfere with the communication process?

Question 28

What are the drawbacks of oral communication?

Question 29

Which of the following statements is correct regarding stock option plans?

A)They are offered only to top-level executives and members of the board of directors.
B)Employees are likely to exercise their option to purchase the stock,if the stock price increases.
C)The company holds the stock for the benefit of the employees.
D)Stock options are provided as a retirement benefit.

Question 30

Explain the importance of the adjourning stage of team development.

Question 31

What are the advantages and drawbacks of virtual teams?

Question 32

Why is it important to develop active listening skills?

Question 33

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Question 34

List the basic steps in managing a public relations crisis.

Question 35

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Question 36

Deunoro is a member of a semi-permanent team that performs the day-to-day functions of the organization.Deunoro is most likely to be a member of a(n)_____ team.

A)self-managed
B)work
C)advisory
D)cross-functional

Question 37

Giving employees responsibility and authority to make decisions about their work is called _____.

A)due diligence
B)teamwork
C)empowerment
D)insider trading

Question 38

With _______,employees receive stock shares or the value of the stock upon retiring or leaving the company.

A)treasury bills
B)stock certificates
C)ESOPs (employee stock ownership plans)
D)stock options

Question 39

Explain the four types of listening behaviors.

Question 40

A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.

A)complementary;all team members
B)complementary;team leaders
C)differing;all team members
D)differing;team leaders

Question 41

Narges works in a bakery.As part of a _____ team,she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies.Along with other team members,she is empowered to complete her tasks at her discretion.

A)self-managed
B)problem-solving
C)virtual
D)cross-functional

Question 42

Edita is part of a team that conducts meetings and conferences with the aid of information technology.This is so because the other team members are dispersed across the country.Edita is most likely to belong to a _____ team.

A)problem-solving
B)self-managed
C)cross-functional
D)virtual

Question 43

Ceilidh's team members feel attracted to the team and motivated to remain part of it.Ceilidh's team can be characterized as ____.

A)informal
B)formal
C)verbal
D)cohesive

Question 44

Which of the following statements is NOT true regarding team size?

A)Small teams make the most demands on team leaders.
B)Large teams often suffer from disagreements,absenteeism,and membership turnover.
C)Small teams may lack sufficient diversity.
D)Large teams tend to work slower than small teams.

Question 45

Teams at Systek Corp.come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team _________.

A)development
B)cohesiveness
C)diversity
D)level

Question 46

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

A)Norming stage
B)Forming stage
C)Performing stage
D)Storming stage

Question 47

Akito's team has reached agreement about the role each member is expected to play.Akito's team has most likely reached the _____ stage.

A)forming
B)norming
C)storming
D)performing

Question 48

Begum wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Begum is trying to promote _____.

A)empowerment
B)team norm
C)team cohesiveness
D)external communication

Question 49

Members of the production team in a company have accepted each other and have understood one another's roles in the team.The team leader has handled conflicts and managed to establish unity in the team.In the context of the five stages of team development,which of the following is most likely to be the next immediate step?

A)Forming
B)Storming
C)Performing
D)Norming

Question 50

A team with high cohesiveness:

A)experiences a high turnover.
B)has members who interact less frequently.
C)achieves high levels of performance.
D)has lower productivity.

Question 51

Kumar is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

A)Encouraging his team members to work from home
B)Redesigning their work space
C)Increasing the interaction between team members
D)Encouraging team members to socialize during and after working hours

Question 52

During the performing stage,team members _____.

A)focus on solving problems
B)get to know one another
C)clarify their roles and expectations
D)resolve differences among them

Question 53

What is the role of the team leader during the forming stage?

A)Providing time for members to become acquainted
B)Encouraging participation
C)Clarifying team roles
D)Facilitating task accomplishment

Question 54

Manelin works for a home electronics store and is a member of a team created to increase communication among various departments.Manelin has networked with new people and now has strong contacts for each department when he needs them.Manelin is most likely to be a member of a _____ team.

A)work
B)problem-solving
C)cross-functional
D)virtual

Question 55

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks.Clyde's team is likely to be in which stage?

A)Forming stage
B)Norming stage
C)Storming stage
D)Performing stage

Question 56

At a celebratory gathering in a restaurant,Anjana presents her team members with personal thank-you notes in appreciation for their hard work on a project.Anjana and her team are in the _____ stage of team development.

A)adjourning
B)performing
C)norming
D)storming

Question 57

Hikari is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Hikari's team is most likely to be in the _____ stage.

A)norming
B)performing
C)storming
D)forming

Question 58

During which stage of team development does agreement about the role of the team leader and other participants occur?

A)Forming stage
B)Norming stage
C)Storming stage
D)Performing stage

Question 59

The website of Choalander Inc. ,a stock broking firm,is under serious threat as numerous cyberattacks have infiltrated its system.The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack.The team was able to resolve the issue in under two weeks and the team was later dissolved.This team is more likely to be an example of a _____ team.

A)work
B)problem-solving
C)virtual
D)cross-functional

Question 60

According to a research on team effectiveness,to achieve best results the ideal team size is usually _____ members.

A)fewer than five
B)between five and ten
C)between ten and twenty
D)more than twenty

Question 61

Emily and Rudo are members of the development team at PromoCaptions,an advertising company.They discuss the mode of advertising for a new product.Emily supports online advertising.However,Rudo argues that television advertisement has a farther reach than online advertising.In this case,Emily and Rudo are involved in a(n)_____.

A)ethical conflict
B)affective conflict
C)cognitive conflict
D)emotional conflict

Question 62

Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

A)The length of the call
B)The noise during the call
C)The inexperience of the customer service agent
D)The customer at the call

Question 63

In the communication process,initially the _______ composes the message.

A)sender
B)receiver
C)channel
D)interpreter

Question 64

Greg is one of the few operating room nurses at a hospital.She learns that other members of the team are less cooperating with other members of her team when they work in different shifts.This is also subsequently affecting the patients at the hospitals.Which of the following is the team lacking at the hospital?

A)Team norm
B)Team belief
C)Team cohesiveness
D)Team standard

Question 65

Duncan is listening to Catriona at a meeting.She is one of his fellow team members,and he believes she is just trying to get the team leader to adopt her idea.Duncan is being a(n)_____ listener.

A)offensive
B)cynical
C)polite
D)proactive

Question 66

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Mihaly and Aneska need to resolve their _____ conflict.

A)cognitive
B)mutual
C)affective
D)alternate

Question 67

Which of the following can cause noise during communication?

A)Request for feedback after a message
B)Nonverbal cues of attentiveness
C)Differences in people's attitudes
D)Lack of sufficient number of participants

Question 68

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

A)providing feedback
B)message encoding
C)understanding the context
D)message decoding

Question 69

Which of the following is a difference between cognitive conflict and affective conflict?

A)Unlike affective conflict,cognitive conflict affects team cohesiveness.
B)Unlike cognitive conflict,affective conflict arises due to personal differences.
C)Unlike affective conflict,cognitive conflict affects team performance.
D)Unlike cognitive conflict,affective conflict involves emotional reactions.

Question 70

Damond's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team _____.

A)roles
B)norm
C)cohesiveness
D)conflict

Question 71

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.

A)high;both verbal and nonverbal
B)low;both verbal and nonverbal
C)high;explicit verbal
D)low;explicit verbal

Question 72

When individuals from low-context cultures partner with those from high-context cultures for a new business,the former should ideally _____.

A)rely on explicit written and verbal messages
B)be conscious about their nonverbal cues
C)refrain from talking about their past experiences
D)refrain from inviting the latter for a casual dinner

Question 73

Team norms are usually _____ and _____ standards of behavior.

A)formal;written
B)informal;written
C)formal;unwritten
D)informal;unwritten

Question 74

A _____ is an example of a formal communication transmitted through writing.

A)personal conversation
B)web conference
C)rumor
D)memo

Question 75

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Amzie is very specific about the materials she needs in order to avoid confusion.As the sender,Amzie is _____.

A)providing a context for the message
B)encoding the message
C)decoding the message
D)eliminating the message's noise

Question 76

Fareeda works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Fareeda asks for _____ to determine if the clients correctly understood her message.

A)a decoded message
B)a channel
C)feedback
D)intervention

Question 77

In the context of communication,feedback _____.

A)helps determine whether a message was correctly interpreted
B)is only verbal in nature
C)is usually ambiguous
D)helps lower the noise level

Question 78

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

A)external
B)diverse
C)high-context
D)low-context

Question 79

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Cosette's team is experiencing _____ conflict.

A)cognitive
B)mutual
C)external
D)affective

Question 80

Which of the following statements is correct regarding team conflict?

A)It should be avoided at all costs.
B)It often improves team performance.
C)It will be reduced if the team is diverse.
D)It rarely occurs in most teams.