Deck 9: Managing and Controlling Ethics Programs

Question 1

Two useful indicators for assessing employee issues are

A)staff turnover and stock price.
B)staff turnover and employee satisfaction.
C)staff turnover and honesty.
D)employee satisfaction and attendance.
E)employee satisfaction and productivity.

Answer 1

B

Question 2

What should be the first step in the auditing process?

A)Secure the commitment of top executives and directors
B)Define the scope of the audit
C)Establish a committee to oversee the audit
D)Collect and analyze data
E)Review organizational mission,goals,values,and policies

Answer 2

A

Question 3

Which of the following statements about ethics audits is false?

A)They provide an opportunity to measure conformity to the firm's desired ethical standards.
B)Social audits and ethics audits perform basically the same function,so organizations can use them interchangeably.
C)They provide an objective method for demonstrating a company's commitment to improving strategic planning,including its compliance with legal and ethical standards and social responsibility.
D)They can be a component of social audits.
E)They are systematic evaluations of an organization's ethics program and performance to determine whether it is effective.

Answer 3

B

Question 4

At which stage of the ethics auditing process would a hospital conduct focus groups with management,doctors,nurses,related health professionals,support staff,and patients?

A)Collect and analyze relevant information
B)Review organizational mission,goals,values,and policies
C)Identify stakeholders
D)Report the results
E)Verify the results

Question 5

During which of the following steps of the ethics auditing process does an organization identify the tools or methods for measuring progress in improving employees' ethical decisions and conduct?

A)Secure commitment of top managers and directors
B)Establish a committee to oversee the audit
C)Define the scope of the audit
D)Collect and analyze relevant information
E)Verify the results

Question 6

Which of the following is not a measure of ethical climate?

A)Collective skill
B)Collective ethical sensitivity
C)Collective character
D)Collective judgment
E)Collective moral motivation

Question 7

Which of the following is not a benefit of ethics auditing?

A)It can improve a firm's performance and effectiveness.
B)It can increase a firm's attractiveness to investors.
C)It can identify potential risks.
D)It can harm relationships with stakeholders.
E)It can reduce the risks associated with misconduct.

Question 8

Which of the following does not have a significant impact on the success of an ethics program?

A)Senior management's ability to successfully incorporate ethics into the organization
B)The quality of communication
C)The size of the company
D)The content of the company's code of ethics
E)The frequency of communication regarding the ethical code and program

Question 9

Which of the following is probably the best way for a manager to provide good ethics leadership?

A)Hire an ethics officer
B)Write a code of conduct
C)Conduct ethics audits
D)Set a good example
E)Only hire good employees

Question 10

While ideally the board of directors financial audit committee conducts ethics audits,in most firms they are conducted by

A)managers or ethics officers.
B)executive officers.
C)the CEO.
D)outside consultants.
E)secondary stakeholders.

Question 11

What are the three Triple Bottom Line factors incorporated into the Global Reporting Initiative framework?

A)Economic,social,personal indicators
B)Political,social,and environmental indicators
C)Economic,social,and environmental indicators
D)Political,individual,and environmental indicators
E)Political,individual,and personal indicators

Question 12

are a primary stakeholder group and should be included in the ethics auditing process because their loyalty determines an organization's success.

A)Customers
B)Employees
C)Special interest groups
D)Competitors
E)Legislators

Question 13

Which of the following is not one of the top challenges facing CEOs today? .

A)Keeping pace with regulation
B)Protecting against risks
C)Managing and utilizing social media
D)Gaining adequate compensation
E)Managing reputation

Question 14

During which step of the auditing process should a firm examine all documents that make explicit commitments to ethical,legal,or social responsibility?

A)Secure commitment of top managers and directors.
B)Establish a committee to oversee the audit.
C)Define the scope of the audit process.
D)Review organizational mission,goals,values,and policies.
E)Verify the results.

Question 15

Which of the following is a statement that attests that the financial statements made in an audit are fairly stated,without limitations?

A)Adverse opinion
B)Qualified opinion
C)Unqualified opinion
D)Favorable opinion
E)Disclaimer of opinion

Question 16

Under the statements ,CEOs and CFOs may be criminally prosecuted if they knowingly certify misleading financial

A)Sherman Antitrust Act
B)Ethical Compliance Act
C)Robinson-Patman Act
D)Sarbanes-Oxley Act
E)Sherman Antitrust Act

Question 17

Which of the following is not a step in the ethics auditing process?

A)Secure commitment of top executives and directors.
B)Review organizational mission,goals,values and policies,and define ethical priorities.
C)Report the results to the U.S.Sentencing Commission.
D)Collect and analyze relevant information.
E)Verify the results.

Question 18

The concept of ethics auditing emerged from the movement to audit and report on companies' broader initiatives.

A)product development
B)legal compliance
C)risk management
D)public relations
E)social responsibility

Question 19

A(n)is a tool that companies can employ to identify and measure their ethical commitment to stakeholders.

A)ethics audit
B)social audit
C)financial audit
D)performance audit
E)external audit

Question 20

Which of the following is a possible unintended consequence of an organization's focusing more on ethics planning than on implementation?

A)Unethical conduct is viewed as acceptable behavior.
B)The government implements its own audits.
C)The ethics program is poorly designed.
D)Employees become annoyed.
E)The implementation process incurs large costs for the organization.

Question 21

Which of the following is not a technique for collecting evidence during the ethics audit?

A)Ratio analysis
B)Observing the data-collection process
C)Publishing the results of the audit
D)Examining internal and external documents
E)Confirming information in the firm's accounting records

Question 22

While social reports often discuss issues related to a firm's performance in the four dimensions of social responsibility,as well as to specific social responsibility and ethical issues,ethics audits have a narrower focus on assessing and reporting on a firm's performance in terms of

A)ethical and legal conduct.
B)environmental performance.
C)financial performance.
D)customer satisfaction.
E)ethical misconduct.

Question 23

Describe the process of conducting an ethics audit in detail.

Question 24

When The Gap posts the results of its ethics audit on its web site,it is engaged in which of the following steps of the ethics auditing process?

A)Submit the results to the U.S.Sentencing Commission
B)Define the scope of the audit
C)Collect and analyze relevant information
D)Verify the results
E)Report the results

Question 25

How can companies secure stakeholder input during an ethics audit? Why is it important to do so?

Question 26

What is the Global Reporting Initiative? What is its goal? Why has it grown in importance?

Question 27

Independent verification of the ethics audit is important because it lends the report

A)credibility and formality.
B)credibility and reliability.
C)credibility and objectivity.
D)objectivity and civility.
E)objectivity and reliability.

Question 28

What should be the final step in the ethics auditing process?

A)Define the scope of the audit
B)Secure the commitment of top managers and directors
C)Collect and analyze data
D)Report the findings
E)Verify the results

Question 29

Ethics audits can help companies identify potential before they reach crisis dimensions.

A)competitive advantages
B)risks and liabilities
C)productivity issues
D)technological glitches
E)market opportunities so they can implement plans to eliminate or reduce them

Question 30

Which of the following is not a phase of escalation during an ethical disaster?

A)The firm's discovery of the misconduct
B)Ethical issue recognition
C)The firm's response to the misconduct
D)The decision to act unethically
E)The firm's decision to conduct an ethics audit

Question 31

Explain the benefits and risks of ethics auditing.

Question 32

Retaliation against employees that report misconduct is a problem in cultures.

A)weak ethical
B)strong ethical
C)high power distance
D)diverse
E)international

Question 33

Compare and contrast ethics auditing and financial auditing.How can the tools of financial auditing be applied to ethics audits?

Question 34

During the data-collection phase of the audit,the primary objective is to generate a variety of opinions about how the company is perceived and whether it is

A)fulfilling employee benefits commitments.
B)bringing in new customers.
C)meeting profit projections.
D)meeting earnings projections.
E)fulfilling stakeholders' expectations.