Deck 9: Interpersonal Communication in Organizations: Part A

Question 1

The roles of sender and receiver will constantly shift back and forth during a typical communication episode between two employees attempting to solve a problem.

Answer 1

True

Question 2

Formal numerical documents are in the midrange of the media richness continuum.

Answer 2

False

Question 3

The output of communication are interpretations.

Answer 3

False

Question 4

Solving important and tough problems--especially those involving uncertainty and emotional content--should be done through written communication.

Question 5

The richness of each medium involves a blend of several factors including the speed of personalized feedback provided through the medium and the variety of cues and language provided through the medium.

Question 6

Messages low in media richness may require a long time to digest or can't overcome biases.

Question 7

When the message intended by the sender is the same as the message understood and interpreted by the receiver,accurate interpersonal communication is said to have occurred.

Question 8

Informal letters and memos are at the midrange of the media richness continuum.

Question 9

Messages refers to transmitted data and the coded (verbal and nonverbal)symbols that give particular meaning to the data.

Question 10

Media richness is the media's capacity of a communication approach to transmit cues and provide feedback.

Question 11

Transmitters and receptors of the message usually involve only hearing.

Question 12

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Employees have to return franchisee phone calls within 24 hours.

Question 13

In communication,data (such as words spoken)become information when they are heard by the receiver.

Question 14

Media richness refers to the amount of feedback a sender receives from the receiver.

Question 15

When two employees are working together to come up with a solution to a problem,roles of sender and receiver will constantly shift back and forth during a typical communication episode between them.

Question 16

Even after the transmission begins in interpersonal communication,the process is still in direct control of the sender.

Question 17

When the sender is satisfied that he/she has fully and completely relayed a message,accurate interpersonal communication is said to have occurred.

Question 18

Channels are the means by which a receiver interprets a message.

Question 19

Channels are the means by which messages travel from sender to receiver.

Question 20

In Learning From Experience: Julia Stewart,Chairman and CEO of DineEquity,Stewart finds that the best form of communication is e-mail.

Question 21

Personal notes or letters are the richest communication medium.

Question 22

Encoding represents a person's thought,feelings,beliefs,and attitudes.

Question 23

When attempting to solve important and difficult problems that involve uncertainty and ambiguity,media that are low in richness should be used,such as personal notes or letters.

Question 24

The output of communication is data.

Question 25

Semantics is any interference with the intended message in the channel.

Question 26

Being literal-minded is an example of a direct barrier to interpersonal communication.

Question 27

The use of feedback is extremely important when accuracy in interpersonal communication is crucial.

Question 28

Noise is any interference with the intended message in the channel.

Question 29

When accuracy in interpersonal communication is crucial,the use of feedback should be delayed until a later time.

Question 30

A cue is a spoken message designed to be consciously perceived by the receiver.

Question 31

Encoding and decoding are the means by which personal meaning is established.

Question 32

The receiver's response to the message is decoding,which lets the sender know whether the message was received as intended.

Question 33

The underlying barriers to interpersonal communication associated with individual differences in personality and perception are noise,semantics,language routines,and lying and distortion.

Question 34

Individual differences in personality and perception are considered among the challenges to effective communication.

Question 35

Low adjustment,low sociability,and low conscientiousness are most appropriately considered personality-based barriers as challenges to effective interpersonal communication.

Question 36

A cue is a stimulus,either consciously or unconsciously perceived,that results in a response by the receiver.

Question 37

Noise,semantics,language routines,lying and distortion are underlying barriers to interpersonal communication.

Question 38

It is important that media high in richness be used when attempting to solve important and difficult problems that involve uncertainty and ambiguity.

Question 39

Face-to-face dialogue or videoconferencing are appropriate mediums for difficult and pressing problems that are characterized by uncertainty and ambiguity.

Question 40

The output of communication is encoding.

Question 41

Assertive communication means confidently expressing what you think,feel,and believe as the only reasonable point of view.

Question 42

In open communication,the major communication hurdle is honest errors that occur as a result of semantics.

Question 43

The effects of cultural differences on barriers to interpersonal communications can be wide ranging.

Question 44

Communication openness is defined as being open,candid,and nondefensive.

Question 45

In closed communication,senders and receivers consciously and purposely hide their real agendas and "messages," and game playing is rampant.

Question 46

A person's verbal and nonverbal communication patterns that have become habits are called language attributes.

Question 47

Moore is a high performing sales representative who brags that he has never lost a sale when he has really wanted to close on a deal (without making any concessions).Moore is probably engaging in self-promotion.

Question 48

Assertive communication means confidently expressing what you think,feel,and believe while respecting the right of others to hold different views.

Question 49

Dialogue is a process whereby people suspend their defensiveness to enable a free flow of inquiry into their own and other's assumptions and beliefs.

Question 50

The degree of openness in a communication relationship is likely to be influenced by the nature of language and linguistics,however will not be influenced within different situations (coworker to coworker,subordinate to superior,friend to friend,or spouse to spouse).

Question 51

Semantics refers to the special meanings assigned to words,and account for the situation in which the same words mean different things to different people.

Question 52

Communication openness includes the idea that communication occurs only on a direct level.

Question 53

A high performing sales representative who brags that she has never lost a sale when she has really wanted to close on a deal is probably engaging in lying.

Question 54

In decoding,people share their abstract thoughts or personal feelings about others with them.

Question 55

Semantics is the special meaning assigned to words.

Question 56

Semantics is the special meaning assigned to feelings.

Question 57

Ingratiation is an impression management strategy based upon using flattery,supporting the opinions of the other person,doing favors,smiling excessively in support of the person,and so on.

Question 58

Personal distortion in interpersonal communications may occur through impression management,or the process by which a sender states something that is believed to be false in order to seriously mislead one or more receivers.

Question 59

The history of the relationship is the most significant factor affecting trust and risk taking in interpersonal communication.

Question 60

In general,the greater the frequency of distortion tactics and the more they approach the lying end of the distortion continuum,the less they will effect interpersonal communication.

Question 61

When attempting to achieve dialogue,feedback should be supportive (reinforcing ongoing behavior)or corrective (indicating that a change in behavior is appropriate).

Question 62

A subordinate's perception of a superior's trustworthiness is unlikely to influence the amount and form of self-disclosure by that subordinate to that superior.

Question 63

Listening is effective when the sender uses total disclosure.

Question 64

Active listening is first about understanding the other person,then about being understood.

Question 65

In the PERCEIVE framework,relative orientation is the term for considering types of personal nonverbal cues that finds individuals to sit,stand,and want to be near those they like.

Question 66

Nondisclosing individuals expose a great deal about themselves to anyone they meet.

Question 67

360-degree feedback is a questionnaire-based process that gathers structured feedback from a number of sources about the competencies and behaviors of an individual or team.

Question 68

In organizations,individuals are likely to dampen self-disclosure to those having higher formal power because of their ability to reward or punish.

Question 69

Active listening is first about being understood,then about understanding the other person.

Question 70

When attempting to achieve dialogue,feedback should be defensive.

Question 71

In Change Competency: Sue Powers' Communication Process for Introducing Change,Powers found people were more willing to discuss their objections to an idea in informal settings than in formal settings.

Question 72

Individual feedback is any information that individuals communicate (verbally or nonverbally)about themselves to others.

Question 73

In Change Competency: Sue Powers' Communication Process for Introducing Change,Powers used a process called visualizing an idea to get feedback for an idea outside of formal channels.

Question 74

In the PERCEIVE framework,proximity is the term for considering types of personal nonverbal cues that finds individuals to sit,stand,and want to be near those they like.

Question 75

The emotional impact of feedback will depend upon the extent to which it is personally focused.

Question 76

In the PERCEIVE framework,individual gestures is the term for considering types of personal nonverbal cues which demonstrates happiness,sadness,anger,fear,surprise,and disgust.

Question 77

Self-disclosure is any information that individuals communicate (verbally or nonverbally)about themselves to others.

Question 78

Nonverbal cues may contain hidden messages and can influence the process and outcome of face-to-face communication.

Question 79

To encourage high levels of feedback and openness,nondisclosure is necessary.

Question 80

Integrative feedback is a questionnaire-based process that gathers structured feedback from a number of sources about the competencies and behaviors of an individual or team.