Deck 8: Communication

Question 1

Research suggests that women may be speaking less in high-stakes communication situations like meetings.

Answer 1

True

Question 2

Research indicates that communication ability is related to a manager's performance.

Answer 2

True

Question 3

Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.

Answer 3

True

Question 4

Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.

Question 5

Verbal communication is largely asynchronous.

Question 6

Storytelling is largely an ineffective means of communication as receivers perceive the senders to be largely unable to control the process.

Question 7

What women tend to perceive as "passion" in communication,men tend to view as "too much emotion".

Question 8

The communication process is very complex,and thus presents almost insurmountable challenges to understanding and controlling it.

Question 9

Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.

Question 10

Communication is the process by which information is exchanged between individuals through a common system of symbols,signs,or behavior.

Question 11

Though employees seem more satisfied when their company communicates with them about issues that impact them,effective communication does little to improve the firm's market value.

Question 12

There are two types of communication in organizations: verbal and written.

Question 13

In the communication process,noise is found only in the external environment of the communication situation.

Question 14

Selective perception is the personal filtering of what we see and hear so as to suit our own needs.

Question 15

Experts agree that organizations should regularly monitor employees' online activity.

Question 16

The word or term "secretary" is an example of biased language.

Question 17

The use of jargon can strengthen professional bonds with those of similar backgrounds.

Question 18

The sender in the communication process is totally responsible for successful,effective communication between the sender and receiver.

Question 19

Filtering,emotional disconnects,and lack of credibility are all barriers to effective communication.

Question 20

Crucial conversations are discussions where the stakes are high,so opinions need to be in line with the majority in the group.

Question 21

A nonverbal gesture,like the "OK symbol" made in the United States,could be offensive in another culture.

Question 22

In crisis situations,it is extremely important that an executive be the spokesperson for the firm.

Question 23

A press release is intended to appear independent of its sender.

Question 24

Written and verbal communication tends to seek,give,or exchange information.

Question 25

If I emphasize the word "Max" in the following sentence,"I did not tell Max you were late," it suggests that I might have implied it to people other than Max.

Question 26

Nonverbal communication is at least as important as verbal communication.

Question 27

People are not happy when something unexpected happens,but they are less upset when things are somewhat hidden.

Question 28

In a business e-mail,using a subject line is often unnecessary as it may create unrealistic expectations about the message content.

Question 29

Proxemics suggests that standing at an intimate distance to a colleague increases communication effectiveness.

Question 30

Written communication is best utilized when the ideas are simple.

Question 31

People speak much faster than they hear words.

Question 32

For most people,living in the age of social media has

A)reduced concerns about personal privacy.
B)increased the frequency of written communication.
C)broadened one's audience base.
D)all of the above

Question 33

The sentence construction of the "Isn't it?" question we ask in the United States tends to be confusing for non-native speakers.

Question 34

There are cultural differences in the use of nonverbal communication elements like body language and facial expression.

Question 35

In China,as in the United States,direct eye contact is important in a communication situation.

Question 36

Written communication is the most often used form of communication in business.

Question 37

Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.

Question 38

A face-to-face information channel is high in information richness.

Question 39

The most information-rich communication channel is a formal written document like a report.

Question 40

Communication methods and forms differ little across cultures.

Question 41

In the communication process model,the task of translating an idea into words is called

A)decoding.
B)encoding.
C)medium.
D)noise.

Question 42

Given the above scenario,the students have what role in the communication process?

A)receiver
B)medium
C)decoder
D)sender

Question 43

Martha's mom asks her to go to the grocery store for her.Martha agrees and heads upstairs to get ready.Before she leaves her house,she sits down at her desk to check her e-mail and receives a text message from her friend Nancy to turn on the television and see the story about their friend,Jill.As the story about Jill comes on,Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes.Martha smiles at Mom and nods and listens to the story on television as she e-mails Sandra and picks up her phone to text Nancy.When Martha gets to the store,she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can.This scenario depicts which barrier to communication?

A)filtering
B)selective perception
C)semantics
D)information overload

Question 44

Which of the following statements about filtering information is accurate?

A)Filtering is withholding information to manage a person's reactions.
B)Filtering enables people to get the most accurate picture of a situation.
C)People tend to filter downward communication more than upward communication.
D)To maximize the chances of sending effective communication,it is advisable to use a single channel to send it.

Question 45

Bill is speaking to a group of fellow marketing specialists at a national convention.He opens his presentation with a "dumb blonde joke".Unfortunately,there is dead silence in the room.Bill did not fully address which barrier to communication in preparing his speech?

A)filtering
B)selective perception
C)lack of source familiarity or credibility
D)semantics

Question 46

Research on communication indicates that

A)effective communication can lead to emotional labor.
B)effective communication skills are among the top skills sought by recruiters today.
C)poor communication is seen as a causal factor in 10-20% of all accidents.
D)although good communication helps retain effective performers,it does not increase a firm's market share.

Question 47

Jason sent an email to his mother,"Ur never going 2 believe this.That prof gave me no credit for my paper.I h8 him." (with emoticons included).When his mother got the e-mail,it took her quite some time to decipher the message.Jason should have considered his audience when he _________ the message.

A)decoded
B)validated
C)received
D)encoded

Question 48

Martin is the financial director of a small business.He recently read a memo from one department presenting a new idea for a product.During the discussion on the item afterward,Martin kept focusing on the cost of producing and marketing that product.The barrier facing Martin in this scenario is

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 49

Communication fulfills three main organizational functions which are

A)transmitting information,sharing emotions,and coordination.
B)transmitting information,collaboration,and sharing emotions.
C)control,collaboration,and coordination.
D)sharing emotions,coordination,and control.

Question 50

Ariel was writing a paper at her laptop when the phone rang.She answered it but kept writing as she talked.It was a friend who needed an assignment that had been given last week.Ariel e-mailed her the assignment.A second e-mail just arrived from the friend,which said: "I said the assignment for Monday,this is Wednesday's." Ariel likely made the mistake because of the _________ in her communication situation.

A)message.
B)noise.
C)sender.
D)feedback.

Question 51

Which of the following statements about communication is correct?

A)Communication is the process by which information is exchanged between individuals,through a common system of symbols,signs or behavior.
B)Miscommunication is an annoyance,but seldom has serious consequences.
C)Between 10 and 20 percent of a manager's time is spent communicating.
D)Communication ability is particularly important in lower levels of organizations.

Question 52

Students come to class and ask why they are not receiving syllabi.This question represents what aspect of the communication model?

A)noise
B)feedback
C)medium
D)message

Question 53

The individual originating a message is called the

A)sender.
B)encoder.
C)receiver.
D)decoder.

Question 54

Which of the following is a criterion one may use in deciding whether or not to filter a message?

A)status
B)month of the year
C)time available
D)knowledge and perception of speaker

Question 55

The email sent by the professor represents what aspect of the communication model?

A)feedback
B)noise
C)medium
D)decoding

Question 56

Jason received the sales report and noted how badly the southern sector performed.As he prepared the a presentation for the weekly executive meeting,Jason decided to focus his remarks on the northern and western sectors,which had record sales levels,and refrain from mentioning the southern numbers.This scenario focuses on the communication barrier of

A)filtering.
B)selective perception.
C)emotional disconnects.
D)semantics.

Question 57

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus,the students are dealing with what aspect of the communication model?

A)message
B)medium
C)feedback
D)noise

Question 58

The personal filtering of what we see and hear so as to suit our own needs is

A)filtering.
B)semantics.
C)selective perception.
D)information overload.

Question 59

In this scenario,the professor has what role in the communication process?

A)receiver
B)medium
C)decoder
D)sender

Question 60

Which of the following is considered a barrier to communication?

A)filtering
B)intention of communication
C)selective judgment
D)noise

Question 61

Communication can be categorized into three basic types

A)verbal,direct,and nonverbal.
B)direct,passive,and open.
C)nonverbal,verbal,and written.
D)written,nonverbal,and direct.

Question 62

You receive an email with the term SOX in the body and can't remember what it refers to.In this scenario,you have been impacted by which communication barrier?

A)selective perception
B)lack of source familiarity or credibility
C)filtering
D)semantics

Question 63

Which of the following statements about communication barriers is correct?

A)Speaking to your audience is an example of jargon.
B)A receiver who is emotionally upset still clearly receives communication from the sender.
C)There are very few words that inflame or insult people.
D)Selective perception is a time saver,but it can lead to mistakes.

Question 64

A communication receiver who is preparing his comment or answer and not really listening to the sender is

A)using jargon.
B)using semantics.
C)biased.
D)rehearsing.

Question 65

Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe.She is using what type of communication?

A)verbal
B)direct
C)nonverbal
D)written

Question 66

Which of the following statements about storytelling is true?

A)Storytelling helps employees understand simple concepts.
B)The more frequently stories are shared in an organization,the lower the organizational commitment.
C)The greater the strength of the stories shared in an organization,the greater the organization commitment.
D)The higher quality story relayed by an entrepreneur,the more employees will like him.

Question 67

A memo is an example of

A)verbal communication.
B)direct communication.
C)nonverbal communication.
D)written communication.

Question 68

Men and women tend to differ somewhat in their communication styles.Which of the following statements regarding those differences is correct?

A)Women focus more on competition in their communication; men on cooperation.
B)Women use metaphors from the home; men from work.
C)In meetings,women tend to withhold their opinions more than men.
D)Men focus on requests in their communication; women on orders.

Question 69

Which of the following statements about listening is correct?

A)Listening takes practice and concentration.
B)Effective listening has a behavioral and emotional component.
C)Active listening creates a real-time relationship between the sender and receiver.
D)All of the above

Question 70

Which of the following pieces of advice is a tip to improve your listening habits?

A)Paraphrase the speakers points to ensure you understand.
B)Think about what you will say while the other person is talking; that way you'll be prepared to answer when the time comes.
C)Interrupt the speaker to clarify and ensure you understand their point.
D)Don't ask obvious questions because it will seem like you weren't listening.

Question 71

Nina is a career counselor in a university's career development office.She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation.Which piece of advice should be deleted from Nina's list?

A)Speak more than the receiver.
B)Ask questions.
C)Use eye contact and smile.
D)Be receptive to new ideas.

Question 72

All of the following are rules for active listening EXCEPT:

A)find areas of agreement with the speaker.
B)listen for feelings.
C)note all cues.
D)listen for message content.

Question 73

Listening

A)is an art,not a skill,and cannot be learned.
B)does not require close attention to the sender so multitasking is possible.
C)can be demonstrated to the sender by nonverbal signals like establishing eye contact.
D)creates a bond between communicators,but does not increase communication flow or accuracy.

Question 74

Which of the following is an aspect of crucial conversations?

A)Crucial conversations are ones where opinions vary and emotions run strong.
B)High-stakes conversations require less planning because they should be true to your emotions.
C)Communications experts suggest using "but" not "and" in crucial conversations.
D)Crucial conversations require rigid communication styles so they don't get off track.

Question 75

Which of the following terms is an example of biased language?

A)salesman
B)cleaner
C)nurse
D)engineer

Question 76

An example of a crucial conversation is

A)asking for a raise.
B)taking part in a weekly meeting.
C)assigning weekly work to an employee.
D)chatting about the company's latest email on the firm's holiday party plans.

Question 77

Which of the following statements about workplace gossip is accurate?

A)Research finds that only a minimal amount of workplace communication occurs at the grapevine level.
B)Politically motivated employees use the grapevine to disseminate self-promoting information in the organization.
C)Employees generally distrust their peers as a source of information.
D)Because the grapevine lacks a specific sender employees are more likely to trust the information.

Question 78

Which of the following statements about communication barriers is correct?

A)Employees are often eager to share bad news with those above them in an organization to get credit for discovering potential problems.
B)Jargon spoken between people from different areas and backgrounds helps them forge a professional bond.
C)Managers can use grapevine to send and receive messages.
D)Women often jump right into a project while men ask a lot of questions before beginning.

Question 79

Active listening involves

A)interrupting the message sender to clarify what she is saying.
B)giving partial attention to the sender so you can be thinking about your response.
C)refraining from asking senders any questions about their messages.
D)taking time to understand the points being made.

Question 80

Storytelling is an effective form of communication for which of the following situations?

A)assigning tasks to an employee
B)explaining the benefit package changes to employees
C)orienting new employees to the company's culture
D)correcting an employee's approach to a project