Deck 4: Listening

Question 1

Critical listening focuses on finding fault or disagreeing with messages.

Answer 1

False

Question 2

Active and passive listening require different skills and levels of concentration.

Answer 2

True

Question 3

Define the difference between engaged and disengaged listening.

Answer 3

Engaged listening involves making a personal relational connection with the source of the message--caring, trusting, wanting to know more, and feeling concerned. Disengaged listening goes through the 'motions' of listening but lacks meaning and empathy underlying the listening behavior.

Question 4

Red herring describes the use of another issue to divert attention away from the real issue.

Question 5

Identify the steps in the listening process.

Question 6

Identify the communication behaviors one should demonstrate in therapeutic listening.

Question 7

According to research, listening is the communication activity in which we engage most frequently.

Question 8

In relational listening, a key question the listener might ask himself/herself would be:

A) Does this message correspond with my understanding of this relationship?
B) Am I able to accurately paraphrase this message?
C) Am I able to receive sensory stimuli?
D) Am I able to attend to and process sensory stimuli?

Question 9

Identify the difference between hearing and listening.

Question 10

Physical location, room temperature, and activity or movement of other people are typical of:

A) Environmental listening distractions
B) Medium distractions
C) Source distractions
D) Semantic diversion

Question 11

Listening is the most frequently used communication skill in secondary and college education.

Question 12

Interpreting, the third step in the listening process, consists of:

A) Receiving sensory stimuli
B) Perceiving and focusing on sensory stimuli
C) Assigning meaning to sounds and symbolic activity
D) Reacting or responding to a message

Question 13

Define one context in which listening is important in your life, and explain why it is important.

Question 14

Listening is the most frequently-taught communication skill at all educational levels.

Question 15

Relational listening is best characterized as the ability to:

A) Accurately paraphrase a message
B) Understand how communication affects the relationship
C) Receive sensory stimuli
D) Perceive and focus on sensory stimuli

Question 16

Give a definition of critical listening.

Question 17

According to your text's authors, active listening is sufficient for effective communication.

Question 18

Hasty generalization arises when a conclusion is based on a single occurrence or insufficient data or sample size.

Question 19

The most likely outcome of critical listening is:

A) Enjoyment or appreciation
B) Comprehension of information
C) Deciding whether or not a message is valuable and useful
D) Enabling someone to talk about a problem or concern

Question 20

The most likely outcome of therapeutic listening is:

A) Enjoyment or appreciation
B) Comprehension of information
C) Deciding whether or not a message is valuable and useful
D) Enabling someone to talk about a problem or concern

Question 21

A speaker who argues that all Americans should support freedom, but never really defines what he or she means, is capitalizing on the ambiguity of language, also known as:

A) Composition and division
B) Red herring
C) Equivocation
D) Hasty generalization

Question 22

When you are attempting to understand the beliefs and perspectives of other religions, you are engaged in:

A) intra-personal listening
B) interpersonal listening
C) interfaith listening
D) disengaged listening

Question 23

Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of:

A) Content or representational listening
B) Selective listening
C) Egocentric listening
D) Experiential superiority

Question 24

Being told by your friends that you need to attend a big party or risk being thought of as a 'loser' is typical of:

A) Red herring
B) False alternatives
C) Composition and division
D) Post hoc ergo propter hoc

Question 25

People speak on average between 100 and 150 words per minute, but listeners process information at a rate of between 400 and 500 words per minute. The kind of thought speed difference causes us to have

A) "experiential superiority."
B) "wandering thoughts."
C) "egocentric listening."
D) "fallacious arguments."

Question 26

If you ask your partner how he/she is doing and he/she responds "Fine," but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem:

A) Content or representational listening
B) Selective listening
C) Egocentric listening
D) Experiential superiority

Question 27

Noise in a cell phone connection, problems with audio in a teleconference, or internet difficulties with an online videoconference are typical of:

A) Environmental listening distractions
B) Medium distractions
C) Source distractions
D) Semantic diversion

Question 28

Flashy jewelry, an accent you are not familiar with, or frequent verbal nonfluencies such as 'um' and 'you know' are typical of:

A) Environmental listening distractions
B) Medium distractions
C) Source distractions
D) Semantic diversion

Question 29

Taking notes and being attentive to a lecture only when your instructor says, "This will be on the next quiz," is typical of:

A) Content or representational listening
B) Selective listening
C) Egocentric listening
D) Experiential superiority

Question 30

"My coworker bought a car at ACE dealership and it broke down a week later. If you buy a care at this dealership, it will probably be a lemon." This is an example of:

A) Red herring
B) Equivocation
C) False Alternatives
D) Hasty Generalizations

Question 31

Using the statistic 'Four out of five families prefer Toothpaste X' to persuade buyers that they should buy Toothpaste X is typical of:

A) Appeal to relationships
B) Post hoc ergo propter hoc
C) Argument against the source
D) Appeal to people (bandwagon)

Question 32

Being distracted by unfamiliar or offensive words in a speaker's message is typical of:

A) Environmental listening distractions
B) Medium distractions
C) Factual diversion
D) Semantic diversion

Question 33

When you critically examine the consistency, appropriateness, and adequacy of the support for a speaker's argument, you are using critical listening to evaluate the message's:

A) Plausibility
B) Source
C) Argument
D) Context

Question 34

Listening to and trying to get down every single point and fact a speaker shares is typical of:

A) Environmental listening distractions
B) Medium distractions
C) Factual diversion
D) Semantic diversion

Question 35

When you hear an ad promising a 'lifetime warranty' on a product and doubt whether or not the offer is 'for real,' you are using critical listening to evaluate the message's:

A) Plausibility
B) Source
C) Argument
D) Evidence

Question 36

Hearing a politician attack another politician's religious beliefs to prove that he/she would be a poor choice for voters would be typical of:

A) Appeal to authority
B) Appeal to relationships
C) Post hoc ergo propter hoc
D) Argument against the source

Question 37

A critical lister evaluates the evidence. The criterion to make certain that the material being provided can be confirmed by other sources or means is known as:

A) verifiability
B) quality
C) quantity
D) consistency

Question 38

Listening to a conversation only to find opportunities to talk about yourself and your own experiences is typical of:

A) Content or representational listening
B) Selective listening
C) Egocentric listening
D) Experiential superiority