Deck 2: Collaboration Information Systems

Question 1

Operational decisions are those that support ________.

A)operational, day-to-day activities
B)optimum utilization of resources
C)organizational issues
D)allocation of tasks

Answer 1

A

Question 2

Which of the following is the least important characteristic of an effective collaborator?

A)willingness to enter difficult conversations
B)having experience as a collaborator
C)showing the ability to receive critical feedback
D)being skillful at giving negative feedback

Answer 2

B

Question 3

Being a skilled and persuasive presenter is the most important characteristic for an effective collaborator.

Answer 3

False

Question 4

A student group that is working on a project is considered to be a collaboration if the ________.

A)members work on different sections by themselves
B)members provide feedback on each other's work
C)group uses Google Drive to share files
D)group uses a file server to share files

Question 5

According to J. Richard Hackman, which of the following is a primary criterion for judging team success?

A)successful outcome
B)experience in collaborating
C)ability to be dynamic
D)availability of external help

Question 6

Identify a primary purpose of collaboration.

A)eliminating individual tasks
B)making decisions
C)evaluating coworkers
D)performing routine tasks

Question 7

Which of the following is a key difference between collaboration and cooperation?

A)Unlike cooperation, collaboration occurs when a job has to be accomplished.
B)Cooperation requires people to have a common goal, whereas collaboration occurs even without a common goal.
C)People should work together to cooperate, whereas they need not work together to collaborate.
D)Unlike cooperation, collaboration emphasizes iteration and feedback.

Question 8

A student team, which is assigned a term project, works together to achieve results. They provide continuous feedback to each other and thus, complete the project. Which of the following is being illustrated in this activity?

A)collaboration
B)association
C)participation
D)cooperation

Question 9

Distinguish between cooperation and collaboration.

Question 10

A group of checkers at the grocery store or clerks at the post office are working separately to serve customers. This is an example of collaboration.

Question 11

List six of the most important characteristics of an effective collaborator.

Question 12

A group of four painters, each painting a different wall in the same room, are not working cooperatively.

Question 13

Collaboration is defined as a group of people ________.

A)coming together to perform tasks that are different
B)working together to achieve a common goal
C)performing independent tasks that are important
D)working without having to critically analyze each other's work

Question 14

Richard Hackman's studies revealed that successful outcome is a major criterion for judging team success.

Question 15

Describe the role of effective critical feedback for successful collaboration.

Question 16

Which of the following is the most important trait that an effective collaborator should have?

A)avoiding unpopular ideas
B)persuasive presentation skills
C)giving and receiving critical feedback
D)previous experience as a collaborator

Question 17

________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.

A)Participation
B)Collaboration
C)Association
D)Cooperation

Question 18

Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?

A)Andrea failed to express an unpopular viewpoint.
B)Bryan needs to learn to receive feedback.
C)The office lacks a communication system.
D)Bryan is self-managing and requires low supervision.

Question 19

Version management systems improve the tracking of shared content and provide version control.

Question 21

According to J. Richard Hackman, what are the three primary criteria for judging team success?

Question 22

Which of the following questions is best answered through unstructured decision making?

A)How many overtime hours should be used to fill this order?
B)Should we continue to outsource our bookkeeping processes?
C)What is the acceptable defect ratio for this product?
D)When should the next batch be scheduled to reduce idle time?

Question 23

Managerial decisions are decisions about ________.

A)the utilization of resources
B)broad organizational issues
C)the day-to-day activities
D)strategic decision making

Question 24

________ decisions are concerned with day-to-day activities.

A)Operational
B)Strategic
C)Managerial
D)Tactical

Question 25

Using a standardized procedure to calculate the incentives of employees is an example of a(n)________.

A)autocratic participative decision-making style
B)structured decision
C)unstructured decision
D)consensus participative decision-making style

Question 26

Which of the following is an example of a strategic decision?

A)deciding to increase the salaries of a group of employees
B)deciding to open a centralized distribution system
C)deciding to increase the reorder quantity of raw materials
D)deciding to give an employee certain tasks and responsibilities

Question 27

Which of the following is a key difference between strategic decisions and managerial decisions?

A)Strategic decisions deal with the utilization of resources, whereas managerial decisions deal with day-to-day activities.
B)Managerial decisions concern organizational issues, whereas strategic decisions concern external issues.
C)Managerial decisions concern allocation and utilization of resources, whereas strategic decisions concern broad organizational issues.
D)Strategic decisions involve financial issues, whereas managerial decisions do not involve financial issues.

Question 28

Carl, the information technology head at Cloud Denim, a clothing company, has to update the enterprise software system used by the organization. He is responsible for determining the hardware and software that would be required to implement the new system. Carl's decisions, in this case, are ________.

A)operational
B)strategic
C)procedural
D)managerial

Question 29

The need for collaboration is greatest for ________ decisions.

A)operational
B)procedural
C)strategic
D)managerial

Question 30

Kyra, an inventory manager, orders 500 units of Type-2 steel beams for the current month from the company's usual vendor. In doing so, she has made a(n)________ decision.

A)managerial
B)tactical
C)strategic
D)operational

Question 31

________ decisions are those that support broad-scope, organizational issues.

A)Operational
B)Strategic
C)Unstructured
D)Managerial

Question 32

The fundamental purpose of the starting phase of a project is ________.

A)accomplishing the project tasks effectively
B)determining tasks and dependencies
C)managing tasks and budgets of the project
D)setting the ground rules for the project and team

Question 33

Which of the following decisions is least likely to involve collaboration?

A)How much of product A should be ordered from vendor B?
B)What products should we include in the new product line?
C)Should our company acquire company A?
D)What type of relationship should the company maintain with company A?

Question 34

Evelyn, who is in charge of an ad hoc team, holds a meeting with her team and explains the purpose of the project and outlines what the team can expect during its course. She lays down certain rules regarding the methods that can be used to achieve their project goals. Evelyn's project is in the ________ phase of project management.

A)starting
B)finalizing
C)doing
D)planning

Question 35

An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n)________ decision process.

A)structured
B)unstructured
C)managerial
D)strategic

Question 36

Which of the following observations about the relationship between decision type and decision process is true?

A)Managerial decisions tend to be highly structured, whereas operational decisions are unstructured.
B)Decisions at the operational level tend to be structured, whereas decisions at the strategic level tend to be unstructured.
C)Higher-level organizational decisions should be highly structured.
D)Need for collaboration is highly significant for lower-level, structured decisions.

Question 37

A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making.

A)asynchronous
B)unstructured
C)structured
D)operational

Question 38

Identify a key difference between managerial decisions and operational decisions.

A)Managerial decisions concern the allocation of resources, whereas operational decisions concern day-to-day activities.
B)Managerial decisions are corporate decisions, whereas operational decisions concern the utilization of resources.
C)Managerial decisions deal with the allocation of resources, whereas operational decisions concern broad-scope, organizational issues.
D)Operational decisions have broad scope, whereas the scope of managerial decisions is limited to day-to-day activities.

Question 39

________ decisions are the most structured and have very little need for collaboration.

A)Operational
B)Tactical
C)Managerial
D)Strategic

Question 40

The directors of X-lam Inc., a manufacturer of electric water heaters, meet to discuss ways to increase their net profit. They decide to manufacture electric toasters and thus invest in a new product line. This investment is an example of a(n)________ decision.

A)operational
B)strategic
C)managerial
D)procedural

Question 41

Noah is the lead for a sample project. The success of the project will determine whether his organization is likely to land a long-term contract with a multinational company. Noah assembles a team that comprises of the best workers in the organization and creates a project plan that optimizes the resources available to him. His decisions, in this scenario, are ________ in nature.

A)operational
B)functional
C)managerial
D)strategic

Question 42

Roselyn works for an event management company. Her latest project as a party planner is a corporate event. She delegates tasks like choosing the venue, posting invitations, and planning logistics to her team members. She also specifies a time frame for each task. Roselyn's project is in the ________ phase of project management.

A)planning
B)starting
C)doing
D)finalizing

Question 43

Identify a task that should be performed during the planning phase of project management.

A)reporting project progress
B)determining the schedule
C)performing project tasks
D)preparing archival documents

Question 44

Project teams should document project results and information for future teams. Which of the following is the project management phase in which the teams perform this function?

A)doing
B)planning
C)starting
D)finalizing

Question 45

Identify the project management phase in which the budget and tasks of a project are managed.

A)finalizing
B)doing
C)planning
D)starting

Question 46

The facility manager of an insurance company makes decisions on the monthly purchase of office supplies. This is an example of an operational decision.

Question 47

Operational decisions concern the allocation and utilization of resources.

Question 48

What is the difference between structured and unstructured decisions? Give an example of each.

Question 49

Explain why structured decisions seldom require collaboration.

Question 50

The main purpose of the planning phase in a project is to ________.

A)set up the project scope and initial budget
B)accomplish the project tasks effectively
C)determine who will do what and by when
D)establish team roles, responsibilities, and authorities

Question 51

One of the procedures of a collaboration project is documenting and reporting progress. This is performed in the ________ phase of the project.

A)starting
B)planning
C)doing
D)scheduling

Question 52

Team roles, responsibilities, and authorities are established during the ________ phase of a project.

A)starting
B)planning
C)doing
D)evaluating

Question 53

Operational decisions require a high degree of collaboration.

Question 54

Determining the best mix of products that a company should sell is an example of an unstructured decision.

Question 55

Project plan and budget are prepared during the finalizing phase of project management.

Question 56

An unstructured decision process is one for which there is no agreed-on decision-making method.

Question 57

Are most strategic decisions unstructured? Give an example of an unstructured strategic decision.

Question 58

Define the three levels of decision making with examples.

Question 59

Need for collaboration increases as the decisions become more structured.

Question 60

A project manager has to manage tasks and identify schedule problems during the ________ phase of project management.

A)planning
B)starting
C)doing
D)finalizing

Question 61

Project scope and initial budget is set during the starting phase of a project.

Question 62

Describe project data and project metadata.

Question 63

According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the growth in team capability criterion?

A)rewarding accomplishment
B)managing many versions of content
C)supporting intra-team training
D)building team esprit

Question 64

Project data and project metadata are subject to iteration and feedback.

Question 65

Who among the following are most likely to use asynchronous communication?

A)members of a team who work in different time zones
B)managers who work in the same office
C)employees who work in an assembly line
D)a group of directors who regularly meet for board meetings

Question 66

Asynchronous communication occurs when team members ________.

A)cannot arrive at consensus after discussions
B)engage in conflicting discussions
C)do not meet at the same time
D)communicate in a sequential manner

Question 67

Which of the following is an example of project data?

A)list of project tasks
B)schedule
C)budget
D)design document

Question 68

Which of the following tools facilitates asynchronous communication?

A)videoconferencing
B)multiparty text chat
C)discussion forum
D)screen-sharing application

Question 69

________ is a popular commercial webinar product used in virtual sales presentations.

A)SurveyMonkey
B)MS Office Web
C)WebEx
D)Skype

Question 70

Margaret finds that calling all her senior supervisors and quality managers for a face-to-face meeting is not feasible. She arranges for a multiparty text chatting session involving all of them. This is an example of asynchronous communication.

Question 71

Susan, the operations manager at Multitech Systems Inc., schedules a face-to-face meeting with her vendors to decide on the specifications for a project. Some of her senior engineers are also asked to participate in the discussion through a conference call. This is an example of synchronous communication.

Question 72

A webinar is a tool used to facilitate asynchronous communication.

Question 73

According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the meaningful and satisfying experience criterion?

A)documenting definitions
B)rewarding accomplishment
C)managing many versions of content
D)managing tasks

Question 74

The use of a conference call is an example of ________ communication.

A)sequential
B)synchronous
C)indirect
D)asynchronous

Question 75

One of the advantages of a team survey is that it is easy to determine who has not yet responded.

Question 76

The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request.

A)discussion forum
B)management survey
C)webinar
D)team survey

Question 77

Briefly describe the starting phase of a project.

Question 78

Discussion forums are better suited than emails in asynchronous communication because ________.

A)they are best suited to transmit personalized information
B)they facilitate real-time communication between participants
C)they keep the discussion from going off track
D)they ensure that all team members are involved in the discussion

Question 79

Project data is data that is ________.

A)part of the collaboration's work product
B)used to manage a project
C)used to schedule the tasks of the project
D)part of documents such as schedules and budgets

Question 80

Project metadata is data that is ________.

A)part of a collaboration's work product
B)utilized to manage the project
C)developed to design new offerings
D)used in documents to describe recommended solutions