Deck 1: Introduction to Managing Operations Across the Supply Chain

Question 1

Which functional activities are the most related to operations management attempts to manage the flow of materials and information in a firm?

A)Finance, accounting, and supply management
B)Logistics, finance and supply management
C)Logistics, supply, and customer management
D)Customer, finance, and logistics management

Answer 1

Logistics, supply, and customer management

Question 2

Growth of the supply chain management perspective in operations management results from the advent of:

A)Technology and infrastructure advances.
B)Collaborative networks.
C)A focus on core capabilities.
D)All of these.

Answer 2

All of these.

Question 3

Which of the following functions would NOT have to think about "processes"?

A)Logistics management
B)Production management
C)Supply management
D)Accounting
E)All of these have to think about "processes."

Answer 3

All of these have to think about "processes."

Question 4

Which of the following statements is NOT true regarding supply chain management?

A)Globalization has slowed the growth of supply chain management.
B)Supply chain management is a way of viewing operations management.
C)Supply chain management has grown as a result of a focus on core competencies.
D)Supply chain management is about making the most of relationships with suppliers.

Question 5

To an operations manager, the "critical customer" is:

A)The person who buys a product.
B)The person who has the greatest impact on design, sales, and growth opportunities for the product.
C)The Echelon 1 customer.
D)The person who uses the product.

Question 6

During the "mass production" era, operations management focused primarily on:

A)Production and design.
B)Internal production.
C)The global supply chain.
D)Sales, production and design.

Question 7

A supply chain is a global network of organizations and activities involved in:

A)Producing, buying, servicing, and disposing of goods and services.
B)Designing, transforming, consuming, and disposing of goods and services.
C)Financing, producing, and marketing of goods and services.
D)Designing, financing, selling, and disposing of goods and services.

Question 8

While there is overlap between operations management and supply chain management, the two are different in that:

A)Operations management focuses on production, supply chain management focuses on supply and logistics.
B)Operations management focuses on tangible goods, supply chain management focuses on services.
C)Operations management focuses on processes, supply chain management focuses on relationships and flows.
D)All of these.

Question 9

Johnson Company makes widgets, which it then sends to Smith Company. Smith Company puts the widgets in packages. Smith Company is considered by Johnson to be a:

A)Critical customer.
B)Upstream product supplier.
C)Aftermarket supplier.
D)Downstream product supplier.

Question 10

A process is:

A)A set of planned steps used to achieve an objective.
B)A system of activities that transforms inputs into valuable outputs.
C)A system of decisions.
D)A combined effort by people who want to get something done.

Question 11

Which of the following statements about operations management processes is NOT true?

A)Inputs to operations management processes can be materials, people, and/or information.
B)Outputs of operations management processes are always tangible goods.
C)Operations management processes involve transformation of inputs into valuable outputs.
D)Design of operations processes should reflect what customers want.

Question 12

Joe Jones was asked to undertake a project to determine the resources and capacity his firm would need in the next three to 10 years. These types of decisions are considered to be:

A)Infrastructural aspects of operations management.
B)Positional aspects of operations management.
C)Assessment aspects of operations management.
D)Structural aspects of operations management.

Question 13

Every organization operates which of the following types of supply chains?

A)Product and tangible goods supply chains.
B)Information and personnel supply chains.
C)Direct and indirect supply chains.
D)Product and resource/technology supply chains.

Question 14

Jones Manufacturing sells a part to Lear Corporation. Lear puts this part into a radio, which Lear then sells to Ford. From Ford's point of view, Jones Manufacturing is a(n) __________ supplier.

A)Echelon 1
B)Echelon 2
C)Tier 1
D)Tier 2

Question 15

Structural operations management decisions include:

A)Workforce, capacity, and facilities.
B)Workforce, production planning, and materials controls.
C)Capacity, facilities, and technology.
D)Materials controls, supply chain, and value definition.

Question 16

Which of the following is NOT one of the processes included in operations management?

A)Design
B)Finance
C)Produce
D)Deliver

Question 17

Operations managers answer questions of what, how, when, where, and who by defining both the ___________ and _____________ aspects of the operations management system.

A)Financing and capacity
B)Marketing and delivery
C)Structural and infrastructural
D)Production and accounting

Question 18

Operations management is:

A)The management of production.
B)The management of services.
C)The management of processes.
D)The management of physicians.

Question 19

Physical goods can be differentiated from services in the operations management process by:

A)Longer lead times and they can be inventoried.
B)More capital intensive and short lead times.
C)More labor intensive and longer lead times.
D)More expensive and easier to control.

Question 20

Which of the following statements are reasons why operations management is important?

A)Efficient and productive operations drive the economic well-being of nations.
B)Operations management is responsible for much of the value created by organizations.
C)Operations management is a key source of competitive differentiation among firms.
D)All of these are reasons why operations management is important.

Question 21

Customer service management connects what functional groups?

A)Supply management, marketing, and finance.
B)Logistics management, sales and distribution, and product engineering.
C)Marketing, logistics management, and sales and distribution.
D)Human resources management, marketing, and finance.

Question 22

Which of the following factors is NOT a major change driver that supply chain managers are concerned about?

A)Technology changes
B)Regulatory changes
C)Global political changes
D)Supply chain managers are concerned about All of these changes.

Question 23

Different levels of planning in supply chain operations management include:

A)General and detailed planning.
B)Strategic, tactical, and operational planning.
C)Long-term and short-term planning.
D)Logistical, operational, and procurement planning.

Question 24

Which of the following decisions would NOT be under the direct control of operations managers?

A)What resources will be used to satisfy customer demand?
B)What customers should be targeted with greatest priority?
C)What suppliers should provide needed inputs?
D)What mode of transportation should be used to ship products?

Question 25

An example of strategic planning is:

A)Deciding where to locate a new manufacturing plant.
B)Forecasting next week's demand of a given product item.
C)Targeting customer demand for aggregate product families.
D)Setting inventory levels for a given product.