Introduction

Question 1

If your race is salient to you, this means that this dimension of diversity is ________ to you.

A)Visible
B)Important
C)Not important
D)Invisible

Answer 1

B

Question 2

Racial identity development is defined as the process of

A)Learning about current racial issues in the U.S.
B)Being connected with the experiences of one's racial group.
C)Growing up with people of many races.
D)Being able to identify who is prejudiced.

Answer 2

B

Question 3

Prejudices can originate from

A)The media
B)Our socialization as children
C)Our friends
D)All of the above

Answer 3

D

Question 4

According to the author, it is more difficult for white people than people of color to understand racism and privilege because

A)There are more whites than people of color in the world
B)White people never have close friends who are people of color
C)Slavery no longer exists in the U.S.
D)They are less apt to experience a lack of privilege themselves.

Question 5

According to Schein's levels of organizational culture, which of the following is considered a surface level artifact?

A)Operational values
B)The physical layout of the organization
C)Espoused values
D)Underlying assumptions

Question 6

Today diversity

A)Is the same for all organizations.
B)Is defined by U. S. law.
C)Includes only race, age, religion and gender.
D)Has no one universal definition.

Question 7

An inclusion breakthrough means that an organization

A)Has lost a major diversity lawsuit.
B)Includes many types of diversity in its mission statement.
C)Keeps statistics on the numbers of women and minorities employed there.
D)Has changed its culture to one that truly values diversity and inclusion for every employee.

Question 8

The forces pushing for diversity changes include all but which of the following?

A)Demographics
B)Global business
C)Technology
D)Making diversity a competitive advantage

Question 9

Which of the following groups is most apt to experience being privileged?

A)People without disabilities
B) Muslims in the United States
C) Immigrants to the United States
D)Workers over sixty-fifty years of age

Question 10

The author says that she, like most white people was

A) Taught that she was an oppressor of other people by her parents.
B)Unaware that she had an unfair advantage because she was white.
C) Socialized as a child to believe that her life experiences were not the same for people of color.
D)Brought up to believe that race didn't matter anymore in the world.

Question 11

Male privilege still exists

A)Because males are still more powerful than females in most of the world.
B)There are simply more men than women in the population.
C)Masculinity is more visible than femininity.
D)A & B.

Question 12

All of the following are examples of primary dimensions of diversity except

A)Age
B)Religion
C)Gender
D)Sexual Orientation

Question 13

Applying the Kubler-Ross Model of Death and Dying to the study of racial identity theory can help one to understand racial identity formation because

A)It is so different from the other models in this reading and may be a better fit with some students' experiences.
B)Everyone is going to die, so it applies to all.
C)The author feels that this model is superior to the others discussed in the article.
D)B &C

Question 14

According to Thomas & Ely's three stage paradigm model, an organization that values diversity because it considers it to be a competitive advantage for selling to diverse markets is operating at which level of the paradigm?

A)Discrimination and fairness
B)Learning and effectiveness
C)Access and legitimacy
D)None of the above

Question 15

The term "White Privilege" means that

A)White people have more money than people of color.
B)Most white people have a deeper understanding of racial issues than people of color.
C)Whites have unearned advantages that they often don't are not aware of having.
D)Harry White's racial identity development theory makes the most sense.

Question 16

Which of the following is a behavior rather than a mental process?

A)Discrimination
B)Prejudice
C)Stereotypes
D)A mental map

Question 17

For many European Americans, who are in the early stages racial identity development, the learning process

A)Is more difficult than it is for people of color.
B)Requires creating an awareness of oppression and difference around race.
C)Can cause anxiety and stress
D)All of the above

Question 18

When white people learn about race they are always taught

A)That it creates an advantage for them in society.
B)That they may experience the world differently than people of color.
C)About racial oppression.
D)None of the above.

Question 19

According to the author, learning about race and culture can be

A)Both an emotional and an intellectual process
B)Only an intellectual process
C)Stressful
D)A & C

Question 20

Both white privilege and heterosexual privilege

A)Are always visible
B)Apply only to males
C)Are based on unearned power and privilege.
D)Are no longer an issue in today's workforce.

Question 21

According to the author, many of the advances of western civilization resulted from

A) the invention of electricity
B) the United States winning wars
C) replacing elements of a culture with superior advances from another culture
D)mandatory education in public schools

Question 22

Which of the following statements is true?

A)Members of privileged groups have more power to change society than members of less privileged groups.
B)Privilege is beneficial to everyone in a culture.
C)Members of less privileged groups have more power to change society than members of privileged groups.
D)None of the above is true.

Question 23

Before implementing a new best practice, Chief Diversity Officers (CDOs) should

A)Clarify their organization's definition of diversity
B)Identify the organizations motives and expectations for the program.
C)Evaluate alternative practices
D)Do all of the above

Question 24

To have emotional intelligence, one must possess

A)Self-awareness
B)Ability to recognize personal emotions
C)Ability to control emotions when necessary
D)All of the above

Question 25

The benefits of a best practices approach include all but which of the following?

A)You don't have to start from scratch.
B)It increases your organizations credibility around diversity.
C)Such programs offer tax benefits.
D)Provides an opportunity to benchmark your diversity efforts against other organizations programs.

Question 26

Which of the following is not true?

A) Any one culture will probably be superior at all things forever
B) Any one culture will probably not be superior at all things forever but can maintain its dominance by adapting the best ideas from other cultures.
C) Any one culture will probably not be superior at all things forever but can excel in special occupations and certain industries
D)All of the above are true.

Question 27

An example of a person managing differences by avoidance, would be

A)Moving the offices of the two people who don't get along further from each other
B)Talking to each one separately
C)Bringing this problem to the attention of higher management
D)Addressing the problem in a team meeting.

Question 28

Inventions like paper, printing and the magnetic compass, are examples of

A) things invented by Gutenberg
B) inventions adopted from non-western cultures
C) inventions that are increasing in use
D)all of the above

Question 29

A statement that exemplifies repressing differences would be

A)"Let's talk about this now"
B)"We all have to get along in this department"
C)"I am glad that this has happened. We need to be open about this."
D)"Both of you, in my office now!"

Question 30

Differences between people can add to the quality of an organization's decision making process because

A)It always takes longer to make a decision when there are multiple perspectives on a problem and time is money
B)Differences decrease creativity
C)Differences provide multiple perspectives
D)Any type of conflict can never be positive

Question 31

From this article an historic event that is an example differences intensifying into a conflict is

A)The last recession.
B)The Beijing Olympics.
C)The election of President Obama.
D)The 9/11 attack on the World Trade Center.

Question 32

It may be appropriate to avoid or repress differences when

A)It is an emergency situation
B)There is no time to get into these discussions because one of the participants must leave for the airport
C)Not enough is known about the situation
D)All of the above

Question 33

According to the author, incorporating diversity into an organization can

A)Increase costs
B)Reduce conflict
C)Cause conflict
D)A & C

Question 34

An advantage of learning about other organizations best practices is that

A)It can be a starting place to stimulate ideas for what to do in your organization.
B) If it worked elsewhere, it can be successfully copied because these programs cannot be protected by a copyright.
C) It makes you look more creative to your boss.
D)None of the above is an advantage of best practice programs.

Question 35

Which of the following is not true about conflict?

A)Conflict is never emotional
B)Conflict can be internal or within a group
C)Conflict increases, if the stakes are high.
D)Conflict can be enjoyable for some people

Question 36

In terms of diversity management, why is the term "best practices" somewhat inaccurate?

A)Because no diversity program is the "best" for all organizations.
B) Because what is best could be expensive.
C) Because it is a matter of opinion which one really is best and managers don't agree on which is the best practice.
D)Because an organization needs to win an award before their practice can be considered as best.

Question 37

According to the author, to successfully implement a best practice an organization

A)Should start by hiring a consultant.
B)Needs to consider many options to find the best program.
C)Delegate this responsibility to the minority employees.
D)Should just copy the most successful ones.

Question 38

Example(s) of religious privilege in the United States could include

A)Not closing retail stores on Easter
B)Taking out the "under God" phrase in the pledge of allegiance to the flag.
C)Giving all employees Christmas day off with pay but requiring Jewish employees to work on all of their high holy days.
D)A & B

Question 39

Which of the following statements is true about managing people with different perspectives in an organization?

A)All people want and are motivated by the same things because we are all alike.
B)Differences need to be considered as a manageable process rather than as a problem.
C)The less contact you have with diverse people the easier they are to understand.
D)Dealing with differences doesn't evoke emotions.

Question 40

According to the author, if differences are not acknowledged and dealt with, they usually

A)Go away
B)Decrease
C)Escalate
D)Cause few problems

Question 41

Horizontal job segregation means that

A)People on the same job level receive the same pay.
B) Men are often perceived as being more suitable to work in management positions.
C)Women often tend to work in occupations that are predominately female, such as nursing.
D)In the workplace, women tend to socialize mostly with other women and miss valuable networking opportunities.

Question 42

According to Eagly and Carli's research, the dilemma for women who want to advance in their careers is attributable to

A)Childcare responsibilities.
B)Sexism and racism.
C)Needing to find a leadership style that balances aggressiveness and nurturing.
D)All of the above

Question 43

Which of the following is not true about the Baby Boomer (1943-1960) age cohort?

A)They have a desire to please others.
B)They tend to avoid conflict
C)They are motivated by others appreciating their contributions
D)They tend to use delegation as a style of leadership

Question 44

Which of the following factors hold women back in the workplace?

A)Lack of the right type of job experience
B)Being excluded from informal networks
C)Family and household responsibilities
D)All of the above

Question 45

Female conversational styles tend to

A)Reinforce the perception that men make better leaders than women.
B)Be as assertive as male styles
C)Be more direct than men's patterns of conversation
D)A & C

Question 46

Workers who are consider as part of the Veterans age cohort (1922- 1943) are characterized as

A)Having a preference for working in a team format
B)Appreciating diversity
C)Respecting authority and hard work
D)Being the most flexible age cohort

Question 47

The Corporate Equity Index

A)Lists the 1000 largest corporations in the United States.
B)Is a listing of companies that have discriminated against LGBT workers in the past.
C)Examines standards, sets benchmarks and evaluates corporate policies affecting LGBT workers.
D)Calculates the number of LGBT workers on the boards and corporate levels in the Fortune 500 list of corporations.

Question 48

If someone identifies as being transgendered, it means that this person

A)Does not conform to traditional gender norms.
B)Has lived a portion of his/her life as other than his/her birth gender.
C)May dress or behave in a manner usually characterized by a different gender.
D)All of the above

Question 49

In general, when people think of leadership, there is a tendency to

A)Associate leadership traits with more masculine behaviors such as directness and aggressiveness.
B)Realize that a variety of styles is the most effective leadership model.
C)Value the ability to lead a global team regardless of gender.
D)Ignore a person's gender.

Question 50

According to the author, which of the following statements is true?

A)Despite some progress on LGBT issues, many people and institutions still discriminate against the LGBT population.
B)In the United States, new federal legislation has made it illegal to discriminate against LGBTs in the workplace.
C)The Boy Scouts of America have rescinded their decision to exclude gay men from becoming troupe leaders.
D)LGBT characters in the media have greatly reduced discrimination.

Question 51

In the United States, women are

A)As a group, better educated than men.
B)Earning higher starting salaries than men.
C)Over represented in science and engineering professions.
D)Serve in equal numbers on corporate board with men.

Question 52

A worker's sexual orientation

A)Is treated the same as any other difference in the workplace.
B)Can be a more controversial because it may make others more uncomfortable than racial or other differences.
C)Is always easily identified by his/her dress and demeanor.
D)Is a choice of a lifestyle.

Question 53

A business case for diversity argument for more women in leadership roles would be

A)That there are more women than men in the population.
B)That much talent is being wasted when women are not perceived as being effective leaders and managers.
C)If more women were on the corporate level, businesses would operate more ethically.
D)Women who are not promoted can sue.

Question 54

Today, women of color in the workforce

A)Experience dual privileges because of their race and gender.
B)Are not as hampered by the glass ceiling as white women.
C)Are less apt to be promoted or to sit on corporate boards as white women.
D)Benefit greatly from formal mentoring programs.

Question 55

Which of the following statements is not true?

A)Since the passage of the Civil Rights Act of 1964, women have made progress in the workforce.
B)In the Fortune 500 listing of corporations, there are approximately 50 female CEOs.
C)Gender roles vary from culture to culture.
D)According to the 2000 census, 60% of all women in America are employed outside of the home.

Question 56

Which of the following statements is/are true about cultures over time?

A) Cultures discard some of their elements that are no longer useful.
B) One culture enriches another culture.
C) Cultures are more apt to grow if not isolated
D)A & B & C are all true.

Question 57

In the workplace, generational differences matter because

A)There are currently four different generational groups in the workforce.
B)Workers from different generations can have different values, work ethics, leadership styles, etc.
C)Today, people are working longer.
D)All of the above

Question 58

In recent years, why are more LGBT people becoming more open about their sexuality?

A)Because they now are protected in the workplace under the Civil Rights Act
B)Because all people today are accepting of those who are open about their sexual identity
C)Because they want to be who they are and work towards equality for LGBTs
D)Because a person's sexual orientation is not that important

Question 59

In terms of pay, which of the following statements is true?

A)Men make more money than most women.
B)Because of the progress that women have made in the workplace, the gap between male and female salaries is starting to close.
C)Women average seventy-eight cents to every dollar made by a male.
D)Over the past five years there has been a huge improvement in the gap between male and female salaries in the workplace.

Question 60

According to Sowell, cultural differences between groups can be attributed to

A) a combination of heredity, social, and geographical environmental influences
B) language
C) religion
D)politics

Question 61

In terms of the deaf, Best Buy

A)Provides hearing aids at wholesale prices.
B)Provides American Sign Language interpreters to work with deaf customers online via a window on its website
C)Gives deaf customers a special discount.
D)Has yet to develop special programs but is intending to do so soon.

Question 62

The advantage of social capital is that

A)Having many friends increases one's ability to finish school.
B)Who you know who can help you to get jobs.
C)You will have more contacts on social networking sites.
D)Being sociable is always an advantage.

Question 63

Classism can lead to problems in the workplace because

A)There are many false stereotypes about lower class workers.
B)Many Americans believe that there is social class mobility for anyone who works hard.
C)Movement between social classes is the exception, not the rule.
D)All of the above are true.

Question 64

According to this case, only one of the following has not been done by Best Buy employees for people with disabilities. Which one is it?

A)Worked with the Geek squad to identify products that would make it easier for people with disabilities to use technology.
B)Recruited new employees.
C)Volunteered at a nursing home.
D)Created a training program about understanding Autism.

Question 65

The advantages of employing people with disabilities include all but which of the following?

A)Attracting new employees
B)Retaining current employees
C)Increased absenteeism
D)Increased business due to good publicity

Question 66

Research reveals that

A)Social class mobility in the United States has not increased in decades.
B)Immigrants are causing a problem in terms of social class mobility.
C)The importance of social class in the workplace is decreasing sharply because of technology.
D)Social mobility in the United States is one of the highest in developed countries.

Question 67

Many people believe that everyone who works hard has an equal chance to advance in social class because

A)That is always true in the United States.
B)We see examples of famous people who have done this.
C)Social class in the United States is fluid.
D)Merit contributes the most to class mobility.

Question 68

Compared to previous age cohorts, Gen Xers (1960-1980)

A)Prefer to work in an organizational culture characterized by clear rules and regulations.
B)Tend to have lower expectations about their job security
C)Believe that work comes before family obligations
D)Are less techno-literate

Question 69

The Americans with Disabilities Act prohibits discrimination on the basis of a disability

A)In employment.
B)In transportation.
C)In telecommunications.
D)In all of the above.

Question 70

Which of the following is not true about Include, Best Buy's Employee Business Network for people with disabilities?

A)It has clearly defined roles for its leaders.
B)It asks each new member to make a formal commitment to the group.
C)It checks on members progress towards their personal goals for their membership in Include.
D)All of the above are true.

Question 71

Example(s) of "reasonable accommodation" under the Americans with Disabilities Act include

A)Reducing clutter and distractions for an employee with a brain injury.
B)Installing an elevator at a small business that has five employees.
C)Hiring a person with a disability even if she cannot perform the essential functions of the job.
D)All of the above are examples of "reasonable accommodation" under the law.

Question 72

Home ownership relates to social class mobility because

A)It can become a source of wealth.
B)People who own their own homes are less apt to stay in the same school systems as people who rent.
C)The expenses of homeownership decrease the money available to send children to college.
D)All of the above

Question 73

Which of the following is/are a significant obstacle to poorer children obtaining a college education?

A)The closing of many public colleges
B)Not knowing how to prepare college applications and complete financial aid forms
C)The military draft
D)Their attitudes about higher education

Question 74

At Best Buy, the Employee Resource Groups (ERGs), are called Employee Business Networks (EBNs). Which of the following is not true for the Best Buy EBNs?

A)They are supported by senior management
B)Members communicate only electronically
C)EBNs are expected to have goals
D)EBNs must submit an annual report

Question 75

Which of the following explains why education is important to one's ability to achieve social mobility?

A)Recent improvements in public education have contributed significantly to people's ability to move up in social class.
B)Everybody in the U.S. has access to educational opportunities if they want to take them.
C)Resources for public education come from property taxes, so all communities offer the same educational opportunities.
D)None of the above

Question 76

According to the Job Accommodation Network, which of the following statements about employees with disabilities is not true?

A)The average cost of an accommodation is $600.
B)The average cost of an accommodation is $1,200.
C)It costs more to replace a person with disabilities than to accommodate his/her disability.
D)As much as 56% of the accommodations cost nothing.

Question 77

According to the U.S. Census Bureau, in 2008 what percentage of the population between 21 and 64 years old had a disability?

A)10.5%
B)5%
C)16.5%
D)20%

Question 78

One's social class status is determined by

A)How much money a person has.
B)Where a person lives.
C)Income, wealth, educational achievement and occupational prestige.
D)Income and wealth alone.

Question 79

The term cultural capital means

A)One's ethnic background.
B)The amount of money each ethnic group earns.
C)What one knows about manners, how one speaks, dresses, etc.
D)One's social class.

Question 80

Best Buy's corporate culture is built upon what they call their three pillars which are

A)Employees, customers and the community
B)Employees, profits and shareholders
C)Profits, customers and management
D)Diversity, retailing and sales