Deck 9: Employee Development

Question 1

Performance appraisal is the process of measuring employees' performance.

Answer 1

True
Explanation: Performance appraisal is the process of measuring employees' performance. The appraisal system must tell employees specifically about their performance problems and how they can improve their performance.

Question 2

Assessment refers to the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements.

Answer 2

False
Explanation: Assessment involves collecting information and providing feedback to employees about their behavior, communication style, or skills. Assessment is most frequently used to identify employees with managerial potential and to measure current managers' strengths and weaknesses.

Question 3

Training focuses on improving employees' performance in their current jobs, while development prepares them for other jobs.

Answer 3

True
Explanation: Traditionally, training focuses on helping employees' performance in their current jobs. Development prepares them for other positions in the company and increases their ability to move into jobs that may not yet exist.

Question 4

Traditional career patterns consisted of a series of steps arranged in a linear hierarchy, with higher steps related to increased authority, responsibility, and compensation.

Question 5

A lateral move occurs when an employee is given less responsibility than what she currently enjoys.

Question 6

When an employee indulges in self-assessment, he/she identifies the needs that are realistic to develop.

Question 7

Assessment centers are primarily used to identify employees' technical skills.

Question 8

The Myers-Briggs Type Indicator is tool used by managers to improve interpersonal communication within teams.

Question 9

Job enlargement adds challenges or new responsibilities to an employee's current job.

Question 10

Job rotation helps employees gain an overall appreciation of the company's goals and also improves their problem-solving skills.

Question 11

Transfers necessarily increase job responsibilities and compensation.

Question 12

Goal setting is the first step of the career management process.

Question 13

Formal education programs include off-site and on-site programs designed specifically for the company's employees.

Question 14

Psychological success is less under the employee's control than the traditional career goals.

Question 15

An in-basket is a simulation of the administrative tasks of a manager's job.

Question 16

A major assumption of using job experiences for employee development is that development is most likely to occur when the employee's past experiences and the skills required for the job are closely related.

Question 17

The upward feedback is a performance appraisal process for managers.

Question 18

Employees are closely guided in their careers by managers when they have a protean career.

Question 19

A career management system is a system to retain and motivate employees by identifying and meeting their development needs.

Question 20

Psychological success is the feeling of pride and accomplishment that comes from achieving life goals that are not limited to achievements at work.

Question 21

Most mentoring relationships develop informally as a result of interests or values shared by the mentor and protégé.

Question 22

Which of the following statements about training is correct?

A)It prepares the employees for changes.
B)Participation in training programs is voluntary.
C)It increases the employees' ability to move into jobs that may not yet exist.
D)It makes very little use of the employees' work experiences.
E)It focuses on the employees' future jobs.

Question 23

Career patterns involving movement across specializations or disciplines are called _____ career patterns.

A)centralized
B)spiral
C)expert
D)traditional
E)specialized

Question 24

During self-assessment, the employee _____.

A)tells the employer where she fits in long-range plans of the company.
B)identifies the opportunities and needs to improve.
C)identifies what needs are realistic to develop.
D)identifies goal and method to determine goal progress.
E)ensures that his/her goal is specific, measureable, and attainable.

Question 25

A career that is based on self-direction with the goal of psychological success in one's work is known as a(n):

A)traditional career.
B)agency shop career.
C)bona fide career.
D)unidirectional career.
E)protean career.

Question 26

Which of the following is the first step in the development planning system?

A)Reality check
B)Self-assessment
C)Goal setting
D)Action planning
E)Employee appraisal

Question 27

The acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called:

A)development.
B)training.
C)evaluation.
D)career planning.
E)self-assessment.

Question 28

_____ is used to retain and motivate employees by identifying and meeting their development needs.

A)Career management system
B)Action planning
C)Scheduling
D)Transfer system
E)Job training system

Question 29

Which of the following statements is true of psychological success?

A)It relies more on existing knowledge base and less on development of new skills.
B)It is more under the employee's control than the traditional career goals.
C)It is exclusively influenced and controlled by the availability of positions in the company.
D)It is solely determined through signals the employees receive from the company.
E)The importance of psychological success is less for new generation of employees.

Question 30

Development:

A)concentrates on employees' behaviors instead of their skills.
B)makes very little use of employees' work experiences.
C)prepares employees for changes.
D)has a short-term orientation.
E)concentrates on employees' skills rather than behaviors.

Question 31

Which of the following is true regarding career patterns?

A)Expert career patterns involve a lifelong commitment to a field or specialization.
B)Traditional career patterns involve movement across many disciplines.
C)Career patterns involving movement across disciplines are on the decline.
D)Traditional career patterns do not follow particular hierarchies.
E)Traditional careers involve horizontal structures with similar authorities.

Question 32

Which of the following is the stage of career management system where the company provides its employees with assessment information that helps them identify their strengths, weaknesses, interests, and values?

A)Succession planning
B)Self-assessment
C)Reality check
D)Goal setting
E)Action planning

Question 33

Career support provided by a mentor includes serving as a friend and a role model.

Question 34

_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.

A)Action planning
B)Performance appraisal
C)Self-assessment
D)Reality check
E)Self-publishing

Question 35

The glass ceiling is a barrier to advancement to higher-level jobs in the company that adversely affects women and minorities.

Question 36

_____ refers to formal education, job experiences, relationships, and assessment of personality and abilities that help employees prepare for the future.

A)Career planning
B)Development
C)Training
D)Self-assessment
E)Evaluation

Question 37

Employees on sabbatical rarely receive full pay or benefits.

Question 38

_____ career patterns involve a lifelong commitment to a field or specialization.

A)Decentralized
B)Boundaryless
C)Spiral
D)Flexible
E)Expert

Question 39

Coaches are peers or managers who work with other employees to motivate them, help them develop their skills, and provide them with reinforcement and feedback.

Question 40

_____ career patterns consisted of a series of steps arranged in a linear hierarchy, with higher steps related to increased authority, responsibility, and compensation.

A)Specialized
B)Spiral
C)Expert
D)Traditional
E)Boundaryless

Question 41

Which of the following assessments is based on Carl Jung's personality type theory?

A)Strong-Campbell Interest Inventory
B)Myers-Briggs Type Inventory
C)Birkman method
D)Forté profile
E)DISC assessment

Question 42

The _____ identifies employees' preferences for working in different types of environments.

A)Strong-Campbell Interest Inventory
B)Dissociative Experiences Scale
C)Attribute Hierarchy Model
D)Myers-Briggs Type Indicator
E)Self-Directed Search

Question 43

The _____ is a personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, decision making, and lifestyle.

A)Self-Directed Search
B)Strong-Campbell Interest Inventory
C)Myers-Briggs Type Inventory
D)Birkman method
E)DISC assessment

Question 44

_____ refers to the process through which employees develop short- and long-term development objectives.

A)Succession planning
B)Self-assessment
C)Reality check
D)Goal setting
E)Action planning

Question 45

Which of the following psychological tests helps employees identify their occupational and job interests?

A)Myers-Briggs Type Indicator
B)Attribute Hierarchy Model
C)Dissociative Experiences Scale
D)Strong-Campbell Interest Inventory
E)Self-Directed Search

Question 46

Which of the following is undertaken during the action planning step of career management?

A)The company identifies the resources that the employee needs to reach her goals.
B)The company ensures that the employee's goals are specific, measurable, and attainable.
C)The employee identifies her goals and the method to identify her goal progress.
D)The employee identifies what needs are realistic to develop.
E)The company communicates the performance evaluation results to the employee.

Question 47

Which of the following happens during the goal setting step of career management?

A)The employee identifies the steps and timetable to reach her goals.
B)The company identifies the resources the employees need to reach their goals.
C)The company provides assessment information to identify interests and values.
D)The employee identifies opportunities and needs to improve.
E)The company ensures that the employee's objectives are specific and measurable.

Question 48

In a(n)_____, a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period.

A)controlled group discussion
B)in-basket
C)role-play
D)focused interview
E)leaderless group discussion

Question 49

Which of the following is an example of a formal education program?

A)Group mentoring program
B)360-degree feedback
C)Executive MBA program
D)On-site mentoring
E)Leaderless group discussion

Question 50

Which of the following occurs during the reality check step of career management?

A)The employee identifies the steps and the timetable required to reach her goal.
B)The company ensures that the employee's goal is attainable and relevant.
C)The company communicates the employee her performance evaluation.
D)The company provides the employee information on her strengths and weaknesses.
E)The employee identifies her goal and method to determine goal progress.

Question 51

Identify the process using which employers collect information and provide feedback to employees about their behavior, communication style, or skills.

A)Assessment
B)Job enlargement
C)Job rotation
D)Externship
E)Training

Question 52

The practice of compensating employee's costs for college and university courses and degree programs is known as:

A)gains-sharing.
B)educational balancing.
C)indirect training.
D)offline simulation.
E)tuition reimbursement.

Question 53

_____ refers to the information employees receive about how the company evaluates their skills and knowledge and where they fit into the company's plans.

A)Job specification
B)Reality check
C)Job description
D)Action plan
E)Self-report

Question 54

The personality types determined by the Myers-Briggs Type Inventory are based on preferences for:

A)introversion or extroversion, sensing or intuition, thinking or feeling, and openness or conscientiousness.
B)introversion or extroversion, sensing or intuition, openness or conscientiousness, and judging or perceiving.
C)introversion or extroversion, openness or conscientiousness, thinking or feeling, and judging or perceiving.
D)introversion or extroversion, openness or conscientiousness, agreeableness or neuroticism, and judging or perceiving.
E)introversion or extroversion, sensing or intuition, thinking or feeling, and judging or perceiving.

Question 55

_____ are employee development programs that include lectures by business experts, business games and simulations, adventure learning, and meetings with customers.

A)Personality tests
B)In-baskets
C)Focus interviews
D)Formal education programs
E)Value assessments

Question 56

Which of the following statements accurately describes the in-basket exercise?

A)It is a simulation of the administrative tasks of the manager's job.
B)It is an activity that involves five to seven employees.
C)During this, employees are asked questions about their work and personal experiences.
D)During this, managers are evaluated by their subordinates.
E)It studies the relationships, problems, demands, tasks, and other features that employees face in their jobs.

Question 57

Which of the following is an exercise used in assessment centers where employees answer questions about their work and personal experiences, skill strengths and weaknesses, and career plans?

A)Leaderless group discussion
B)In-basket
C)Role-play
D)Interview
E)Focus group discussion

Question 58

_____ is a process in which multiple raters evaluate employees' performance on a number of exercises.

A)Personality test
B)Internship
C)Assessment center
D)Externship
E)Focus interview

Question 59

Which of the following is a personality test that determines which one of 16 personality types fits an employee the most?

A)Strong-Campbell Interest Inventory
B)Forté profile
C)DISC assessment
D)Birkman method
E)Myers-Briggs Type Inventory

Question 60

According to the Myers-Briggs Type Inventory, individuals who are _____ tend to be serious, quiet, practical, orderly, and logical.

A)introverted, intuitive, thinking, and perceiving
B)introverted, sensing, thinking, and judging
C)extroverted, intuitive, feeling, and perceiving
D)extroverted, sensing, thinking, and perceiving
E)extroverted, sensing, feeling, and perceiving

Question 61

Adding challenges or new responsibilities to an employee's current job is referred to as job:

A)designing.
B)specification.
C)enlargement.
D)rotation.
E)analysis.

Question 62

The movement of an employee to a different job assignment in a different area of the company is known as:

A)internship.
B)coaching.
C)transfer.
D)externship.
E)sabbatical.

Question 63

A leave of absence from the company to renew or develop skills is known as a(n):

A)externship.
B)downward move.
C)internship.
D)partial retirement.
E)sabbatical.

Question 64

The process through which an organization gets information on how well an employee is doing his or her job is known as:

A)benchmarking.
B)performance appraisal.
C)job enlargement.
D)job rotation.
E)in-basket analysis.

Question 65

In _____, employee's behaviors or skills are evaluated not only by subordinates but by peers, customers, their bosses, and themselves.

A)paired comparisons
B)essay evaluation methods
C)360-degree feedback systems
D)upward feedbacks
E)behaviorally anchored rating scales

Question 66

_____ allow employees get away from the day-to-day stresses of their jobs and acquire new skills and perspectives.

A)Transfers
B)Promotions
C)Sabbaticals
D)Downward moves
E)Externships

Question 67

When a company allows employees to take a full-time operational role at another company it is known as a(n):

A)expatriate assignment.
B)transfer.
C)sabbatical.
D)externship.
E)promotion.

Question 68

_____ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

A)Externships
B)Sabbaticals
C)Arbitrations
D)Promotions
E)Transfers

Question 69

Which of the following is true about job rotations?

A)It creates long-term perspectives on problems and solutions in rotating employees and their peers.
B)Productivity losses are experienced by the department gaining the rotating employee.
C)It always results in employee satisfaction and motivation.
D)Employees develop functional specialties when they are rotated.
E)Rotating employees are ensured of getting challenging assignments in all functional specialties.

Question 70

_____ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

A)Sabbaticals
B)Internships
C)Externships
D)Promotions
E)Arbitrations

Question 71

A(n)_____ occurs when an employee is given less responsibility and authority.

A)internship
B)sabbatical
C)externship
D)arbitration
E)downward move

Question 72

Which of the following assessment center exercises measures employees' leadership skills, problem solving skills, interpersonal skills, administrative skills, and personal skills?

A)In-basket exercise
B)Leaderless group discussion
C)Scheduling exercise
D)Personality test
E)Role-play

Question 73

Which of the following is a test used to determine if employees can get along with others, their tolerance for ambiguity, and other traits related to success as a manager?

A)Cognitive ability test
B)Drug test
C)Personality test
D)Interest test
E)Aptitude test

Question 74

During _____, the participants takes the part of a manager or other employee.

A)focus group discussion
B)role-play
C)interview
D)job enlargement
E)leaderless group discussion

Question 75

Which of the following practices helps employees gain an overall appreciation of the company's goals, increases their understanding of different company functions, develops a network of contacts, and improves problem-solving and decision-making skills?

A)Job rotation
B)Job analysis
C)Job designing
D)Job mentoring
E)Reality checking

Question 76

A major assumption of using job experiences for development is that development occurs when:

A)fewer challenges are added to an employee's current job if he has experience.
B)the employee improves her skills in one particular functional area.
C)employees are given less responsibility and authority.
D)there is a mismatch between the employees' skills and the skills required for the job.
E)employees receive less pay and benefits than what they would require.

Question 77

The 360-degree feedback system:

A)exclusively measures managerial behavior and its impact on employees.
B)restricts employees from comparing their own personal evaluations with the view of others.
C)rarely helps in formalizing communications about skill ratings between employees and external customers.
D)places time demands on the raters to complete the evaluations.
E)interprets the results without seeking a facilitator's help.

Question 78

The process of systematically moving a single individual from one job to another over the course of time is known as job:

A)analysis.
B)designing.
C)mentoring.
D)rotation.
E)specification.

Question 79

_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.

A)Job specification
B)Job mentoring
C)Job designing
D)Job analysis
E)Job rotation

Question 80

_____ refer to the relationships, problems, demands, tasks, and other features that employees face in their jobs.

A)Assessments
B)Conflicts
C)Job designs
D)Action plans
E)Job experiences