Deck 10: Information Systems Within the Organization

Question 1

A transaction is any business event that generates ________ worthy of being captured and stored in a database.

A)data
B)information
C)knowledge
D)wisdom

Answer 1

A

Question 2

________ are inputs for _________.

A)ES; FAIS
B)DSS; TPS
C)FAIS; TPS
D)TPS; FAIS

Answer 2

D

Question 3

________ is an approach that integrates various automated factory systems.

A)CIM
B)CRM
C)MRP
D)TPS

Answer 3

A

Question 4

A(n)________ is typically used to manage inventory.

A)CRM
B)ERP
C)SCM
D)TPS

Question 5

The ________ function is responsible for managing the organization's supply chain.

A)accounting and financial
B)HR
C)marketing
D)POM

Question 6

MRP is an earlier evolution of _________.

A)CRM
B)ERP
C)FAIS
D)SCM

Question 7

Most organizations design TPS to process transactions as soon as they occur.This is called _________.

A)batch processing
B)OLAP
C)OLTP
D)source data processing

Question 8

A(n)________ supports the monitoring,collecting,storage,and processing of data from the organization's basic business transactions,each of which generates data.

A)CRM
B)ERP
C)SCM
D)TPS

Question 9

Each department or functional area within an organization has its own collection of application programs or _________.

A)CRM
B)DSS
C)FAIS
D)TPS

Question 10

________ is the correct evolution of POM planning.

A)ERP $\rightarrow$ ARP $\rightarrow$ MRP
B)ERP $\rightarrow$ MRP $\rightarrow$ MRP II
C)MRP $\rightarrow$ ARP $\rightarrow$ ERP
D)MRP $\rightarrow$ MRP II $\rightarrow$ ERP

Question 11

Munchery delivers ________ food.

A)cold
B)fast
C)hot
D)organic

Question 12

Which of the following is FALSE of Munchery?

A)Munchery delivers cold food.
B)Munchery is able to provide a menu that changes daily.
C)Munchery offers food that is less expensive than restaurants.
D)Munchery's revenue model is advertising.

Question 13

________ eliminates the need for the company to submit purchasing orders.

A)CRM
B)FAIS
C)TPS
D)VMI

Question 14

________ reports are produced at scheduled intervals.

A)Ad hoc
B)Exception
C)On-demand
D)Routine

Question 15

A TPS supports the monitoring,collecting,storage,and processing of ________ from the organization's basic business transactions.

A)data
B)information
C)knowledge
D)wisdom

Question 16

Which of the following is NOT a way Munchery uses IT?

A)Chefs use programmable,Wi-Fi-enabled smart ovens to prepare meals.
B)Customers access the company via the web or a mobile app.
C)They use an ERP system to standardize and streamline data.
D)They use proprietary software to optimize the delivery schedules.

Question 17

The planning process that integrates production,purchasing,and inventory management of interdependent items is called _________.

A)ERP
B)MRP
C)MRP II
D)SCM

Question 18

________ is a more complex,integrated software that can handle money and labor in addition to production,purchasing,and inventory management planning.

A)MRP
B)MRP II
C)SCM
D)TPS

Question 19

________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

A)CIM
B)MRP
C)PLM
D)TPS

Question 20

If your organization collects transactions and processes them at night,this is called _________.

A)batch processing
B)OLAP
C)OLTP
D)source data processing

Question 21

With the ________ approach to on-premise ERP implementation,a company implements a standard ERP package using the package's built-in configuration options.

A)as-is
B)best-of-breed
C)custom
D)vanilla

Question 22

________ is an extended ERP module.

A)Financial management
B)HR management
C)Operations management
D)Supply chain management

Question 23

________ is NOT an ERP software vendor.

A)IBM
B)PeopleSoft
C)Oracle
D)SAP

Question 24

________ are designed to correct a lack of communication among _________.

A)ERP; FAIS
B)ERP; TPS
C)FAIS; ERP
D)FAIS; TPS

Question 25

________ systems are an evolution for FAIS.

A)CRM
B)DSS
C)ERP
D)TPS

Question 26

ERP systems that include administrative,sales,marketing,and HR processes are referred to as _________.

A)ERP I
B)ERP II
C)ERP III
D)ERP IV

Question 27

Your southern region is not doing very well.You want to know why,so you ask for a special report showing the numbers for the southern region compared to the northern,eastern,and western regions.This is a(n)________ report.

A)comparative
B)drill-down
C)exception
D)routine

Question 28

________ is an extended ERP module.

A)Customer relationship management
B)Financial management
C)HR management
D)Operations management

Question 29

________ is an extended ERP module.

A)Business intelligence
B)Financial management
C)HR management
D)Operations management

Question 30

________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers,suppliers,distributors,and other relevant parties.

A)ERP I
B)ERP II
C)ERP III
D)ERP IV

Question 31

You get a sales report every month to show the products sold from each state.You notice the sales from California are down from last month,so you click on the state to get more detailed information on each sales person.You notice one salesperson sold 10% of what he did the previous year.This is an example of a(n)________ report.

A)ad hoc
B)collaborative
C)drill-down
D)key factor

Question 32

As the CEO of Widget Inc.,you get a monthly report on the percentage of orders going through e-commerce.This is a(n)________ report.

A)ad hoc
B)exception
C)on-demand
D)routine

Question 33

With the ________ approach to on-premise ERP implementation,a company develops new ERP functions designed specifically for that firm.

A)as-is
B)best-of-breed
C)custom
D)vanilla

Question 34

Your southern region is not doing very well.You want to know why,so you ask for a special report showing the numbers for the southern region compared to the northern,eastern,and western regions.This is a(n)________ report.

A)ad hoc
B)drill-down
C)exception
D)routine

Question 35

A(n)________ report displays a greater level of detail.

A)ad hoc
B)comparative
C)drill-down
D)key indicator

Question 36

A(n)________ report summarizes the performance of critical activities.

A)ad hoc
B)comparative
C)drill-down
D)key indicator

Question 37

________ is a disadvantage of ERP.

A)Cost
B)Decision support
C)Efficiency
D)Flexibility

Question 38

________ is an extended ERP module.

A)E-business
B)Financial management
C)HR management
D)Operations management

Question 39

The leading ERP software vendor is _________.

A)Apple
B)IBM
C)Microsoft
D)SAP

Question 40

________ is a benefit of ERP.

A)Complexity
B)Cost
C)Employee adoption
D)Flexibility

Question 41

________ is a cloud-based ERP system.

A)EaaS
B)IaaS
C)PaaS
D)SaaS

Question 42

You want to implement an ERP system,but you do not want to buy something from SAP or Oracle.Since you are building an ERP system from scratch,this is called a(n)________ approach to ERP implementation.

A)as-is
B)best-of-breed
C)custom
D)vanilla

Question 43

If you want to implement an ERP system but cannot afford to make large investments in IT,________ ERP is a good solution.

A)best-of-breed
B)custom
C)SaaS
D)vanilla

Question 44

The ________ process originates in the sales department and ends in the accounting department.

A)fulfillment
B)marketing
C)procurement
D)production

Question 45

You decide to change your business processes in order to implement SAP without making any changes to it.This is an example of the ________ approach to ERP implementation.

A)as-is
B)best-of-breed
C)custom
D)vanilla

Question 46

You decide to purchase SAP but modify it to handle your specific business processes.This is an example of the ________ approach to ERP implementation.

A)as-is
B)best-of-breed
C)custom
D)vanilla

Question 47

The ________ process originates in the warehouse department and ends in the accounting department.

A)fulfillment
B)marketing
C)procurement
D)production

Question 48

The production process originates in the ________ department and ends in the ________ department.

A)accounting; sales
B)sales; accounting
C)warehouse; accounting
D)warehouse; warehouse

Question 49

________ is a disadvantage of cloud-based ERP systems.

A)Access
B)Control
C)Cost
D)Scalability

Question 50

The Army is trying to ________ its legacy systems to _________.

A)enhance; cut costs
B)enhance; pass DOD audits
C)get rid of; cut costs
D)get rid of; pass DOD audits

Question 51

________ is an advantage of cloud-based ERP systems.

A)Control
B)Recovery
C)Scalability
D)Security

Question 52

The procurement process originates in the ________ department and ends in the ________ department.

A)accounting; sales
B)sales; accounting
C)warehouse; accounting
D)warehouse; warehouse

Question 53

Legacy systems were developed as _________.

A)ERP
B)DSS
C)Integrating systems
D)Silos

Question 54

The Army is trying to implement a(n)________ to replace its legacy systems.

A)CRM system
B)DSS
C)ERP system
D)TPS

Question 55

________ is an advantage of cloud-based ERP systems.

A)Access
B)Control
C)Recovery
D)Security

Question 56

The ________ process originates in the warehouse department and ends in the warehouse department.

A)fulfillment
B)marketing
C)procurement
D)production

Question 57

________ is an advantage of cloud-based ERP systems.

A)Control
B)Cost
C)Recovery
D)Security

Question 58

The fulfillment process originates in the ________ department and ends in the ________ department.

A)accounting; sales
B)sales; accounting
C)warehouse; accounting
D)warehouse; warehouse

Question 59

Organizations typically invest in cloud-based ERP systems because they are _________.

A)less error-prone
B)less expensive
C)more accessible
D)more secure

Question 60

________ is part of the ________ process and involves sending goods that are in the warehouse to customers.

A)configure-to-order; fulfillment
B)configure-to-order; procurement
C)sell-from-stock; fulfillment
D)sell-from-stock; procurement

Question 61

TPSs are inputs for FAIS.

Question 62

HR relies primarily on CIM systems.

Question 63

TPSs are not helpful for performing audits.

Question 64

Ad hoc reports are also called on-call reports.

Question 65

CRM systems are ________ systems.

A)exterorganizational
B)extraorganizational
C)interorganizational
D)intraorganizational

Question 66

Which of the following is NOT an interorganizational system?

A)CRM
B)ERP
C)SCM
D)TPS

Question 67

________ is part of the ________ process and occurs when the company is trying to increase its inventory.

A)Make-to-order; procurement
B)Make-to-order; production
C)Make-to-stock; procurement
D)Make-to-stock; production

Question 68

Only one person can update a TPS at a time.

Question 69

________ is part of the ________ process and occurs when the company is trying to fulfill a specific customer order.

A)Make-to-order; fulfillment
B)Make-to-order; production
C)Make-to-stock; fulfillment
D)Make-to-stock; production

Question 70

TPSs collect data continuously,typically in real time.

Question 71

TPSs have to efficiently handle both high volumes of data and large variations in those volumes.

Question 72

Munchery is a brick-and-mortar business with restaurants located in large cities like New York City and San Francisco.

Question 73

________ is part of the ________ process and involves customizing the product in response to a customer request.

A)Configure-to-order; fulfillment
B)Configure-to-order; procurement
C)Sell-from-stock; fulfillment
D)Sell-from-stock; procurement

Question 74

Systems that manage processes originating in one company and concluding in another company are called ________ systems.

A)exterorganizational
B)extraorganizational
C)interorganizational
D)intraorganizational

Question 75

The SURE Technology system is a(n)________ system.

A)CRM
B)ERP
C)FAIS
D)SCM

Question 76

ERP is an earlier evolution of MRP.

Question 77

PLM is a POM function.

Question 78

TPSs are critical to the success of any enterprise.

Question 79

SCM systems are ________ systems.

A)exterorganizational
B)extraorganizational
C)interorganizational
D)intraorganizational

Question 80

The ________ has to be managed to ensure sustainable business practices in the teak wood furniture industry.

A)customer
B)entire supply chain
C)farmers
D)illegal harvesters