Deck 1: Introduction

Question 1

__________ are responsible for the efficiency and effectiveness of an area such as accounting or marketing.

Answer 1

F unctional managers

Question 2

The three informational roles assumed by a manager are primarily concerned with providing information outside the organization.

Answer 2

False
The three informational roles are concerned with receiving, collecting and transmitting informatio n into the organization

Question 3

Managers are responsible for getting activities completed efficiently and achieving the firm's goals by utilizing:
a. human, financial, and material resources.
b. information, human, and service resources.
c. human resources, organizational competitiveness, and organizational goals.
d. financial resources, top management, and organizational goals.

Answer 3

a human, f inancial and material resources

Question 4

Managers do not spend all their time managing.

Question 5

Allowing individuals to work on their own, with little supervision is called:

A) empowerment.
B) management.
C) leadership.
D) strategic management.

Question 6

In the role of spokesperson, the manager disseminates the organization's information to the units and departments.

Question 7

Figurehead, leader, and spokesperson represent the three interpersonal managerial roles.

Question 8

Someone who works at Procter & Gamble, who is responsible for the production, marketing, and profitability of the Tide detergent product line is called a:

A) general manager.
B) line manager.
C) team manager.
D) supervisory manager.

Question 9

General managers set specific goals for their own departments and see that the goals are met.

Question 10

Monitor, disseminator, and spokesperson are the three decisional managerial roles in an organization.

Question 11

What are the principles of management?

Question 12

_____ often refers to "the art of getting things done through the efforts of other people."

A) Management
B) Leadership
C) Empowerment
D) Development

Question 13

A general manager is someone who is responsible for managing:

A) an identifiable revenue-producing unit.
B) a sub-group of a particular function or team comprised of members from different parts of the organization.
C) a function that creates indirect inputs, such as finance and accounting.
D) an area such as accounting and marketing.

Question 14

The ___________________ are the means by which one manages, that is, gets things done through others.
()

Question 15

Only supervisors are affected by the principles of management.

Question 16

__________ are responsible for developing the organization's strategy, and being a steward for its vision and mission.

Question 17

Empowerment is the process of authorizing an individual to think, behave, take action, and control work and decision making in an organization.

Question 18

There are two decisional managerial roles in an organization.

Question 19

There are ten roles common to the work of all managers, and they can be played at different times by the same manager.

Question 20

The unique access to information places the manager at the center of organizational decision-making.

Question 21

There are ten roles common to the work of all managers, and can be played at different times by the same manager. Name these roles.

Question 22

The three informational roles primarily concerned with the information aspects of managerial work are: _______________, ________________, and ___________________.

Question 23

The three interpersonal roles primarily concerned with interpersonal relationships in an organization are: ___________________, _________________, and ___________________.

Question 24

A __________ leads a function that contributes directly to the products or services the organization creates.

Question 25

Top managers support and serve other managers and employees through a process called _______________.

Question 26

Professor Minztberg identified ten roles common to the work of all managers. They are divided into three groups: _________, ___________, and ____________.

Question 27

What are the three groups of managerial roles as identified by Professor Mintzberg? Summarize how they differ.

Question 28

Strategic management is the central, integrated, externally oriented concept of how we will achieve our objectives.

Question 29

The three informational roles are concerned with ______________, ________________, and ________________ information into the organization.

Question 30

A __________ is someone who is responsible for managing a clearly identifiable revenue-producing unit of an organization.

Question 31

How have the functions of top management changed with respect to managerial roles?

Question 32

What are the three interpersonal roles a manager may assume in an organization?

Question 33

What is the difference between line and staff managers?

Question 34

What are the three groups that categorize the ten roles that managers may assume in their organizations?

Question 35

In the contemporary view of the roles of management, how does top management support and serve other managers and employees?

Question 36

__________ is the process of enabling or authorizing an individual to make decisions in autonomous ways.

Question 37

Leadership is defined as when, where, and how to use formal sources of authority and power, such as position or ownership.

Question 38

The four decisional roles managers play are: _____________, _____________, ______________, and _____________.

Question 39

Empowerment is the process of enabling or authorizing an individual to think, behave, take action, and control work and decision making in ______________ ways.

Question 40

Strategy refers to the creation of an organization's long-term purpose, articulated in clear goals and objectives, that can be incorporated into a coherent plan of action.

Question 41

Strategic management is the body of knowledge that answers questions about the development and implementation of ____________.

Question 42

Entrepreneurs are the catalysts for value creation by first identifying a(an) _______________.

Question 43

What is strategic management?

Question 44

If management is defined as getting things done through others, then _________ should be defined as the social and informal sources of influence that one uses to inspire action taken by others.

Question 45

Planning is the function of management that involves setting objectives and determining a course of action for achieving these objectives.

Question 46

Since there have been tremendous changes in the environment faced by managers, the functions of planning, organizing, leading and controlling are not considered essential functions by many organizations today.

Question 47

Describe leadership.

Question 48

Entrepreneurship is defined as the recognition and implementation of a good idea.

Question 49

Why is entrepreneurship defined as a process?

Question 50

In terms of principles of management, one can think of leadership, entrepreneurship, and strategic management as answering questions about "who," "what," and "how."

Question 51

To be effective at leading, managers must first understand their subordinates' personalities, values, attitudes, and emotions.

Question 52

Controlling involves ensuring that performance does not deviate from the mission of the organization.

Question 53

Strategy is a coherent plan of action, articulated in ________ and ___________.

Question 54

Strategy is the concept of how an organization will achieve its objectives; therefore strategic management is:

A) knowledge that helps in the development and implementation of strategies.
B) the social source of influence that is used to inspire action taken by others.
C) the process that helps the organization in the development of strategies.
D) the purpose of developing strategies in an organization.

Question 55

The principles of management are drawn from a number of academic fields, principally, the fields of:

A) leadership, management and communication.
B) leadership, management and strategy.
C) leadership, psychology, and management.
D) management, psychology and strategy.

Question 56

When an organization has a long-term purpose, articulated in clear goals and objectives, and these goals and objectives comprise a coherent plan of action, then we would say that the organization has a _____________.

Question 57

Decisions made about the structure of an organization are generally referred to as operational planning decisions.

Question 58

Effective controlling techniques are budget and performance audits.

Question 59

Google has topped Fortune's 100 Best Companies to Work for the last two years. What has leadership at Google done to achieve this designation?

Question 60

_____________ identify and create new markets, as well as foster change in existing ones.

Question 61

Tactical planning in an organization is usually an intermediate-range plan designed to develop specific means to implement the strategic plan.

Question 62

Principles of division of labor and specialization are used to design individual jobs to most effectively incorporate job enrichment.

Question 63

____________ planning in an organization is usually an intermediate-range plan designed to develop specific means to implement the strategic plan.

Question 64

Tactical planning is usually a(n) ______________ plan designed to develop means to implement the strategy.

Question 65

The structure of an organization is usually represented:

A) in the job design.
B) in the chain of command.
C) in the operational plan.
D) in the tactical plan.

Question 66

Controlling involves ensuring that performance does not deviate from _____________.

Question 67

_________ planning is designed to develop specific action steps that support the strategic and tactical plans.

Question 68

Principles of management are often discussed or learned using a framework of _______.

Question 69

Effective controlling requires the existence of plans,

A) since planning provides the necessary performance standards or objectives.
B) since understanding the mission of the organization requires strategic plan.
C) since control techniques are budget and performance audits.
D) since managers must show compliance with company policies.

Question 70

Organizational design decisions are made about:

A) the structure of an organization.
B) the strategies of an organization.
C) the environment of an organization.
D) the various roles in an organization.

Question 71

Operational planning assumes the existence of:

A) goals and objectives and specifies ways to achieve them.
B) a mission statement of the organization and specifies ways to develop the goals and objectives for the strategies.
C) a strategic plan.
D) a tactical plan and specifies ways to achieve the goals.

Question 72

Traditionally, ___________ was based on principles of division of labor and specialization.

Question 73

_____________ is the function of management that involves setting objectives and determining a course of action.

Question 74

Strategic planning generally includes just the top managers and includes formulation of objectives.

Question 75

Decisions made about the structure of an organization are generally referred to as ___________ ___________ decisions.

Question 76

_______________ is the function of management that involves developing an organizational structure and allocating human resources.

Question 77

A(n) ____________helps planners assess the critical contingencies facing their organization in terms of economic conditions, their competitors and their customers.

Question 78

Environmental scanning is the act of analyzing the critical external contingencies and trends facing an organization in terms of:

A) economic conditions, employees capabilities, and stakeholders.
B) economic conditions, competitors, and customers.
C) competitors, and economic and financial capabilities.
D) stakeholders, community conditions and customers. (

Question 79

Tactical planning is designed to develop:

A) specific action steps that support the strategic plan.
B) specific action steps to develop the strategic plan.
C) specific action steps to implement the strategic plan.
D) the organization's mission and objectives for the strategic plan.

Question 80

Three different types of planning used in the function of management are:

A) strategic, tactical, and operational.
B) strategic, organizational design, and job design.
C) job design, job enrichment, and teamwork.
D) strategic, organizational design, and operational.