Deck 1: Business Functions and Business Processes

Question 1

One of the four functional areas of operation is Human Resources (HR).

Answer 1

True

Question 2

Sales forecasts are historical records of sales.

Answer 2

False

Question 3

Successful business managers view their business operations from the perspective of a(n):

A)satisfied customer
B)positive cash flow
C)profitable sale
D)accurate sales forecast

Answer 3

A

Question 4

When purchasing a computer,the functional area responsible for handling the financial help for purchasing that computer is:

A)Marketing and Sales
B)Accounting and Finance
C)Supply Chain Management
D)Human Resources

Question 5

Which business function is performed by Accounting and Finance?

A)Cost allocation and control
B)Taking sales orders
C)Benefits
D)Plant maintenance

Question 6

The business function of government compliance falls under the Supply Chain Management functional area of operation.

Question 7

Accounts receivable are recorded by the Human Resources department (HR).

Question 8

What are the computers,people,procedures,and software that store,organize,and deliver information in an organization?

A)The CPU
B)The Process System
C)Information systems
D)Personnel systems

Question 9

Information systems that are designed so functional areas share data are called integrated information systems.

Question 10

Historically,businesses have had organizational structures that separated the functional areas,but business schools have not been organized like that.

Question 11

Information systems that can be designed so that functional areas of operation share data are called:

A)integrated information systems
B)complete information systems
C)non-middleware information systems
D)linked information systems

Question 12

When manufacturing runs out of raw materials,it's known as a stockout.

Question 13

Which of the following is a functional area of operation?

A)Packaging
B)Supply Chain Management
C)Shipping
D)Baking

Question 14

When manufacturing runs out of raw material,it is known as a(n):

A)shortfall
B)empty shelf
C)depletion
D)stockout

Question 15

The functional area of Supply Chain Management (SCM)sets prices.

Question 16

Which of the following is an input to the Marketing and Sales functional area?

A)Production plans
B)Raw material orders
C)Per-unit cost
D)Accounts payable data

Question 17

Today's managers are beginning to think in terms of business process.A business process cuts across which functional areas of operation?

A)Marketing and Sales
B)Supply Chain Management
C)Accounting and Finance
D)Human Resources
E)All of the above

Question 18

The business process of Cash Flow Management is handled under the Accounting and Finance functional area of operation.

Question 19

To avoid stockouts,manufacturers might carry extra raw materials.This excess is known as safety stock.

Question 20

Estimates of future product demand,which are the amount of a product that customers will want to buy,are called:

A)sales forecasts
B)sales divining
C)sales diving
D)sales deriving

Question 21

One example of the business function that happens in the human resource area of operation would be ____________________.

Question 22

To avoid stockouts,manufacturers might carry extra raw materials known as ____________________.

Question 23

What departments are involved in the business process of selling a new smartphone?

Question 24

____________________ programs are core software used by companies to coordinate information in every area of the business.

Question 25

A shortfall of raw materials is known as a(n)____________________.

Question 26

Give some examples of Marketing and Sales in a small business such as a coffee shop or some other simple example.

Question 27

Describe the difference between functional areas of operation and business processes.Give an example of a business process.

Question 28

A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer is called a(n)____________________.

Question 29

Which of the following outputs would emerge from the Accounting and Finance functional area?

A)Packaging orders
B)Sales strategy
C)Regulation compliance
D)Financial reports

Question 30

Choose an example company and give situations for each business process in the accompanying figure.Depending on your major or interest,choose one functional area of operation.

Figure 1-1 Examples of functional areas of operation and their business functions

Question 31

A(n)____________________ includes the computers,people,procedures,and software that store,organize,and deliver information.

Question 32

The business functions of financial accounting,cost allocation and control,planning and budgeting,and cash-flow management take place in the ____________________ functional area of operation.

Question 33

Information systems designed so that functional areas share data are called ____________________.

Question 34

What are integrated information systems?

Question 35

Which of the following is an input to HR?

A)Personnel forecasts
B)Sales data
C)Layoff and recall company policy
D)Travel expense company policy

Question 36

____ can result in management overinvesting in inventory.

A)Bulging raw materials
B)Stockup
C)Safety stock
D)Excess baggage

Question 37

Describe the material order process in the accompanying figure: