Exam 1: CompTIA A+ Certification Exam: Core 1

Question 1

Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point?

A) Cat 3
B) Cat 5
C) Cat 5e
D) Cat 6

Answer 1

Cat 5e

Question 2

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

A) Collate
B) Orientation
C) Duplex
D) Transparency

Answer 2

Duplex

Question 3

A customer asks a technician to help set up a specialized computing system for video editing. Which of the following should the technician install on the workstation to BEST meet the customer's specifications? (Choose two.)

A) SSD
B) Dual monitors
C) Gigabit NIC
D) Hypervisor
E) Docking station
F) NAS

Answer 3

SSD
Dual monitors

Question 4

A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)

A) Document findings, actions, and outcomes.
B) Reboot the device to verify the fix.
C) Reconnect the device to the network.
D) Verify the settings in IPConfig.
E) Research the problem based on symptoms.
F) Run a virus scan.

Question 5

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

A) The connection is throttled.
B) There is a low RFID signal.
C) SSID is not found.
D) It is out of range.

Question 6

A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customer's son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements? (Choose two.)

A) 80mm case fans
B) Four-core processor
C) RAID 5 array
D) 16GB DDR2 memory
E) Dual monitors
F) Encrypted hard drive

Question 7

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A) Plug an external monitor into the USB port.
B) Use the Fn and function key combination
C) Adjust the monitor display settings.
D) Enable DisplayPort.

Question 8

During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?

A) Multimeter
B) Cable tester
C) Tone generator
D) Voltmeter

Question 9

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?

A) Airplane mode
B) Tethering
C) Disabled hotspot
D) VPN

Question 10

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware. Which of the following devices would BEST meet the owner's needs?

A) Docking station
B) Port replicator
C) Thunderbolt
D) USB hub

Question 11

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A) POST code beeps
B) Distended capacitors
C) Continuous reboots
D) Wrong BIOS time

Question 12

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of the following should the technician do FIRST?

A) Replace the hard drive.
B) Replace the video card.
C) Do a System Restore.
D) Perform a full data backup.
E) Scan the system for viruses.

Question 13

A customer's laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/contrast controls does not cause much change. Which of the following components MOST likely needs to be replaced?

A) LCD panel
B) Inverter
C) Video card
D) Digitizer

Question 14

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

A) Input voltage
B) Efficiency rating
C) 12V rail amperage
D) Number of SATA connectors

Question 15

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?

A) Document and label the cable and screw locations.
B) Replace the screen with a non-OEM.
C) Update the firmware on the device before repairing it.
D) Wait for the vendor to provide more information.

Question 16

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

A) Barcode scanner
B) Label printer
C) Magnetic reader
D) KVM switch
E) NFC device
F) Flatbed scanner

Question 17

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

A) Remove the case and organize the parts.
B) Document the screw locations.
C) Search the Internet for repair tutorials.
D) Consult colleagues for advice.
E) Place the device in rice for a few days.

Question 18

Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?

A) Replace the USB cable.
B) Reinstall the drivers on users' PCs.
C) Have users restart their PCs.
D) Clear the print queue.

Question 19

Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A) Implement single sign-on.
B) Enable multifactor authentication.
C) Configure biometric authentication.
D) Remove complex password requirements.

Question 20

Which of the following cable types should be used to connect a cable modem to a SOHO router?

A) Thunderbolt
B) Coaxial
C) USB
D) Ethernet

Question 21

A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked. Which of the following BEST address the customer's concerns? (Choose two.)

A) Use the latest encryption standard on the wireless network and set a strong password.
B) Enable two-factor authentication for the IoT device's cloud account, if it is available.
C) Separate the IoT thermostat by segregating it in a DMZ network.
D) Disable wireless access on the thermostat to make it unshakable.
E) Upgrade the customer's router to the latest version to improve network security.
F) Upgrade the customer's wireless network encryption to WPA.

Question 22

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB sticks. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server. Which of the following will not allow the server to recognize all of the memory installed at the same time?

A) The power supply is not supplying enough power for the memory.
B) The memory has too many ECC errors and is shutting down
C) The server is overheating when all of the memory is installed.
D) The server needs DDR4 memory, and DDR3 is installed.

Question 23

A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server was running RAID 5. Which of the following RAID solutions should be implemented in this scenario?

A) RAID 0
B) RAID 1
C) RAID 6
D) RAID 10

Question 24

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

A) Residual energy on the motherboard
B) System overheating
C) Distended capacitors
D) Loose battery connection
E) CMOS battery failure

Question 25

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?

A) Set up the user's computer to act as a print server.
B) Configure the printer to use the Internet printing protocol.
C) Ensure the user's computer is set to DHCP.
D) Connect the printer to the company wireless network.

Question 26

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

A) Unmanaged switch
B) Hub
C) Firewall
D) Cable modem

Question 27

Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually. Which of the following would be the BEST way for a technician to assist Joe?

A) Log into the same email provider on the new device, and restore the contacts and dates.
B) Create a Bluetooth connection between Joe's devices, and copy his contacts and calendar.
C) Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
D) Use NFC to transfer all compatible data from one device to the other.

Question 28

A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager's printer until the new printer arrives. The manager's printer is currently used via USB connection, and there are no network jacks available for use. Which of the following is the BEST way for the technician to allow access to the printer?

A) Create a share on the manager's computer and give the users rights to the share.
B) Install the printer on the users' desktops and point it to the IP address of the manager's computer.
C) Purchase a wireless printer so the users can access the printer via the network.
D) Provide flash drives to the users so they can transfer data to the manager's computer for printing.

Question 29

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?

A) Check corporate policies for guidance.
B) Get authorization from the manager.
C) Delete proprietary data before leaving the building.
D) Remove the HDD and send the device for repair.

Question 30

Which of the following features will save the battery life of a laptop significantly if they are disabled? (Choose two.)  

A) Touchpad
B) Volume
C) Screen orientation
D) Cellular
E) Bluetooth
F) Fingerprint reader

Question 31

An end user has signed up to use a web-based calendar application. Which of the following solutions has the user purchased?

A) DaaS
B) SaaS
C) PaaS
D) IaaS

Question 32

A technician wants to block remote logins to a server. Which of the following ports should be blocked?

A) 21
B) 53
C) 80
D) 443

Question 33

The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as:

A) on-demand
B) resource pool
C) synchronization application
D) shared resources

Question 34

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP. Which of the following should the technician check NEXT?

A) Check the closest AP for the area.
B) Check each wireless adapter switch.
C) Check the group's network switch.
D) Check the DHCP server.

Question 35

A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?

A) Power adapter
B) Battery
C) DC jack
D) Hard drive

Question 36

Which of the following technologies can be used for wireless payments?

A) NFC
B) Bluetooth
C) IR
D) LTE

Question 37

A projector's image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?

A) Check the connectivity of the VGA cable.
B) Check the connectivity of the power cable.
C) Change the aspect ratio on the laptop.
D) Change the settings of the projector.

Question 38

An end user reports a printer error that states "Replace filament". With which of the following types of printer is the end user MOST likely having problems?

A) Ink jet
B) Laser
C) 3-D
D) Thermal

Question 39

A network administrator must install a device that will proactively stop outside attacks from reaching the LAN. Which of the following devices would BEST meet the organization's needs?

A) IPS
B) IDS
C) Proxy server
D) Authentication server

Question 40

The touch-screen feature on a Windows device has stopped working. Which of the following should the technician check FIRST?

A) Device Manager
B) Performance Monitor
C) System configuration
D) Digitizer settings

Question 41

A technician receives a cellular call from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?

A) Hotspot
B) NFC
C) Bluetooth
D) VPN

Question 42

A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down. Which of the following is MOST likely causing the problem?

A) Power supply wattage
B) Video RAM
C) CPU frequency
D) Monitor resolution

Question 43

A technician is buying a laptop that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?

A) CPU
B) SSD
C) NIC
D) RAM

Question 44

A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer's needs?

A) Touch-screen kiosk
B) Thick client
C) CAD workstation
D) Virtualized host computer

Question 45

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A) Webcam
B) Mouse
C) Monitor
D) Optical drive

Question 46

An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OSs running the various applications that the customer produces. The customer wants to minimize the investment in hardware. Which of the following solutions should the technician recommend to BEST meet the customer's requirement?

A) Purchase a number of low-cost devices, installing the required OSs and applications on each one. Use separate machines for each testing environment.
B) Purchase a high-end system meeting the hardware requirements for all of the individual OSs and applications. Configure a VM for each testing environment.
C) Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment.
D) Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.

Question 47

A user sets up a cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?

A) WAN
B) LAN
C) PAN
D) MAN

Question 48

A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. Which of the following is the MOST probable cause of the error?

A) The user is still logged into another device.
B) The user has set a static IP address.
C) The user has moved to a different office.
D) The user has wireless and wired connections.

Question 49

A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

A) PCle
B) ISA
C) AGP
D) USB

Question 50

Which of the following ports are used for secure sessions? (Choose two.)

A) 22
B) 23
C) 25
D) 80
E) 110
F) 443

Question 51

A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible. Which of the following drive types BEST meets this requirement?

A) MicroSD
B) 15K rpm
C) NVMe
D) USB flash

Question 52

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A) Bezel
B) Hinge
C) Motherboard
D) Digitizer

Question 53

A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels. Which of the following should a technician do FIRST?

A) Verify the ribbon is correctly aligned to the label
B) Run a label calibration
C) Remove stuck labels from the print path
D) Replace the print head

Question 54

Company management wants to give users the ability to work from home during periods of bad weather. Which of the following would enable the workforce to do this?

A) NAT
B) VLAN  
C) VPN
D) HIPS

Question 55

Which of the following is the main purpose of the +5VSB output of a power supply?

A) It allows peripherals to draw power when the machine is off
B) It provides power to the audio and sound boards of the machine
C) It acts as the main voltage supply to the motherboard and processor
D) It powers all expansion cards and external device hubs

Question 56

Which of the following resources is the MOST critical when using cloud file-storage synchronization applications?

A) Disk speed
B) I/O bandwidth
C) RAM utilization
D) CPU utilization

Question 57

A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Choose two.)

A) Replace the toner cartridges
B) Replace the fuser module
C) Clean the paper tray rollers
D) Adjust the printer settings
E) Replace the developer
F) Empty the waste toner bottles

Question 58

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?

A) The BIOS is out-of-date
B) The is not enough PSU output
C) There is an onboard RAM mismatch
D) GPU is overlocked
E) The firmware is out-of-date

Question 59

A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet. Which of the following server types should the technician log in to in order to resolve the problem?

A) DNS server
B) DHCP server.
C) Proxy server
D) RADIUS server

Question 60

Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

A) Press and hold the CPU power button for five seconds, and then power back on.
B) Disconnect and reconnect the internal hard drive.
C) Remove the CMOS battery and reinsert it after ten seconds.
D) Remove the motherboard and place it back into the machine after ten minutes.

Question 61

A technician needs to call a user's cellular provider to troubleshoot a network speed issue with the user's mobile device. Which of the following technologies is the technician troubleshooting?

A) Long-term evolution
B) Near-field communication
C) Radio frequency ID
D) Z-wave

Question 62

Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

A) DNS
B) DHCP
C) Proxy
D) Web server

Question 63

A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?

A) There are conflicting DHCP servers on the network
B) There are conflicting ARP records
C) There are conflicting gateways on the network
D) There are conflicting IP protocols

Question 64

Some users are unable to access the Internet form their workstations. A technician runs the ipconfig command on one of the workstations and sees the following: The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?

A) There is a problem with a router in the office
B) There is a problem with a DNS server in the office
C) The users are not getting correct IP addresses from the DHCP server
D) The wireless access point in the area is down

Question 65

A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best step for the technician to take?

A) Check to see if insufficient hard drive space is causing the issue
B) Update the operating system, drivers, and firmware on the PC
C) Log into the PC with another user profile and test performance
D) Shut down the PC, unplug the power for 30 seconds, and then boot the PC

Question 66

A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on logical disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?

A) Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
B) Immediately replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
C) Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
D) In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.

Question 67

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

A) WAN
B) PAN
C) LAN
D) MAN

Question 68

Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?

A) Pair the devices
B) Set the SSID
C) Update the smart wearable device firmware
D) Enable NFC

Question 69

An ISP has notified a SOHO user of a usage increase on the user's network. The user is concerned the WiFi network is being utilized by unauthorized users. Which of the following would minimize the unauthorized use of the WiFi network?

A) Implement MAC filtering
B) Enable NAT
C) Create a network DMZ
D) Upgrade the encryption standards

Question 70

After upgrading a smartphone's OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it. Joe restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?

A) Connect the smartphone to the automobile via USB
B) Reenable the smartphone's Bluetooth radio
C) Perform a rollback of the smartphone's OS
D) Enable airplane mode and then disable airplane mode

Question 71

A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can connect to web pages without trouble; however, the user cannot connect to the email server or print a locally stored document to the network printer. The technician cannot ping the mail server or the network printer. No other users are experiencing this issue. Which of the following is MOST likely causing the issue?

A) The laptop has an APIPA address
B) The laptop is configured to the wrong default gateway
C) The laptop is connected to the guest WiFi
D) The laptop is configured with a static IP

Question 72

A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?

A) Fiber
B) Coaxial
C) Plenum
D) Cat 6

Question 73

A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password. Which of the following needs to be configured to allow the user to access web services securely with a unique password?

A) SIM
B) SMB
C) SSL
D) SSO

Question 74

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?

A) Channels
B) Frequency
C) Antenna power level
D) SSID

Question 75

About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?

A) RAID 5 array
B) NIC configuration
C) Available storage space
D) RAM utilization

Question 76

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

A) See if the same application fails on another workstation
B) Go into the firewall and open the port
C) Verify system functionality on the user's workstation
D) Document the issue for future reference

Question 77

Which of the following connector types can be plugged into a device both right-side up and upside down?

A) USB
B) USB-C
C) Mini-USB
D) Micro-USB

Question 78

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

A) Configure the email account as a POP3 connection
B) Ensure the SSL/TLS option is being used
C) Check that the account password is still valid
D) Make sure the smartphone is not in airplane mode

Question 79

An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

A) Clean out the charging port on the device
B) Replace the mobile device's battery
C) Issue a new charging cable to the employee
D) Send the device for service and give the employee a loaner

Question 80

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

A) Reboot the computer into safe mode and try to print a test page
B) Download the correct drivers from the manufacturer's website and install them
C) Unplug the USB cable from the printer and try another USB slot on the PC
D) Set the printer as the default within the device properties