Deck 7: Identifying Good Responses and Poor Responses

Question 1

Good responses in a therapeutic setting are:

A) ​Praising or agreeing
B) ​Reassuring, sympathizing, consoling or supporting
C) ​Probing, questioning, interrogating
D) ​Identifying and confirming

Answer 1

D

Question 2

Good responses in a therapeutic setting tend to:

A) ​Require practice to make them automatic
B) ​Promote withdrawal and defensiveness
C) ​Promote withdrawal and defensiveness
D) ​Make clear the superiority of the worker

Answer 2

A

Question 3

What is the difference in giving false praise versus positive feedback?

Answer 3

​Answers will vary

Question 4

Provide an example of praising a client.

Question 5

"You probably have some ideas too" is an example of:

A) ​An appropriate response when you cannot change the situation where the client has a problem
B) ​A way to agree when disarming anger
C) ​Positive feedback
D) ​A question that invites collaboration

Question 6

Responses that block communication are ones that:

A) ​Structure therapeutic communication
B) ​Aid the worker in hearing what is really important
C) ​Most likely promote withdrawal and defensiveness
D) ​Most likely promote rapport and clarity

Question 7

Name 2 of the 4 major problems that can occur when you are communicating with a client.

Question 8

"Can you describe ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question

Question 9

Describe and give 1 example of an open question.

Question 10

Poor responses in a therapeutic setting tend to:

A) ​Set up barriers to real understanding and dialogue
B) ​Promote dialogue and collaboration
C) ​Involve the client in arriving at a solution
D) ​Give the impression that the client is on an equal footing with the worke

Question 11

In order to make your clients feel comfortable and safe enough to be open,you should:

A) ​Console them and support them in a sympathetic manner
B) ​Make critical life decisions for them
C) ​Let them know that you are in charge and everything is under control
D) ​Identify their feelings and reflect them back

Question 12

Good responses in a therapeutic setting tend to:

A) ​Demonstrate that the worker has the correct answers and solutions
B) ​Enhance dialogue and collaboration
C) ​Cause the client to speak in pleasantries
D) ​Make clear the superiority of the worker

Question 13

Name the 4 roadblocks to communication.

Question 14

What is the purpose of a closed question?

Question 15

"Thanks for telling me." Is an example of what?

Question 16

"It appears to me that …." Is an example of what?

Question 17

Describe and give 2 examples of how a case manager can invite collaboration.

Question 18

"Sounds like you really feel ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question

Question 19

"I'm not clear about ...?" is an example of a(n):

A) ​Response to feelings
B) ​I-message
C) ​Open question
D) ​Closed question