Deck 14: Nonverbal Communication and Lie Detection

Question 1

You are interviewing a candidate for the post of customer service executive.During the interview you observe how the candidate speaks,particularly his pauses,intonation,and fluency.You are evaluating the candidate on the parameter of ________.

A) posture
B) paralinguistic cues
C) gesture
D) facial expression

Answer 1

B

Question 2

Expressive people are considered to be more attractive than unexpressive people.

Answer 2

True

Question 3

Nonverbal communication is anything that is "not words."

Answer 3

True

Question 4

In terms of nonverbal reception,women are better than men at recognizing covert messages,such as discrepant or deceptive communication.

Question 5

Which of the following is a paralinguistic cue?

A) smiling
B) prolonged gazing
C) intonation
D) interpersonal spacing

Question 6

Gestures that embellish a verbal message are called ________.

A) adaptors
B) predictors
C) illustrators
D) emblems

Question 7

You are about to interview a candidate for the post of sales executive.You have decided that while talking to the candidate you will pay attention to the vocal cues.So during the interview,you would be observing the candidate's ________.

A) gestures
B) facial expressions
C) posture
D) tone and pace of speech

Question 8

Nonverbal sensitivity is correlated with intelligence.

Question 9

Compared to truth-tellers,liars use fewer negative-emotion words.

Question 10

Which of the following terms refers to the distance between people when they talk or communicate?

A) gestural emblems
B) interpersonal spacing
C) posture
D) paralinguistic cue

Question 11

Gestures,such as touching one's nose or twitching in such a way that does not embellish or illustrate a particular point,are called ________.

A) emblems
B) adaptors
C) predictors
D) embossers

Question 12

As compared to men,women are less skilled in terms of nonverbal expression.

Question 13

Which of the following terms refers to how people hold and orient their body?

A) gesture
B) interpersonal spacing
C) paralinguistic cue
D) posture

Question 14

When people are experiencing greater arousal,or nervousness,they tend to make fewer movements.

Question 15

Which of the following is a vocal cue?

A) frowning
B) prolonged eye contact
C) gestures
D) pace of speech

Question 16

Adaptors include things like touching one's nose or twitching in such a way that does not embellish or illustrate a particular point.

Question 17

Gestures which symbolize certain messages are called ________.

A) emblems
B) illustrators
C) adaptors
D) predictors

Question 18

Which of the following constitutes an emblem when considering nonverbal communication?

A) When people are lying, they speak more slowly.
B) People use a finger on the lips to indicate silence.
C) People embellish their words with accompanying gestures.
D) People make less eye contact when they are tense.

Question 19

People are more likely to lie face-to-face than when communicating by telephone or e-mail.

Question 20

In some cultures,prolonged eye contact is a sign of dominance or aggression.

Question 21

The process of asking several questions,all designed as cross-checks on one another,is known as ________.

A) Markov analysis
B) triangulation
C) brainstorming
D) moonlighting

Question 22

In which of the following modes of communication is it easiest to detect deception?

A) voice mail
B) face-to-face communication
C) e-mail
D) telephonic conversation

Question 23

Compared to truth-tellers,liars ________.

A) use less cognitive complexity
B) use more self-references
C) use fewer negative-emotion words
D) use more other-references

Question 24

As compared to men,women ________.

A) are less skilled in terms of nonverbal expression
B) are less approachable in social situations
C) elicit less anxiety from others
D) are less expressive when communicating

Question 25

Which of the following statements is true regarding deception?

A) Gaze aversion is a foolproof nonverbal indicator of deception.
B) It is more difficult for liars to carry off exaggerations than complete falsification of information.
C) People believe that liars cannot control all of their nonverbal cues.
D) It is easier for negotiators to detect exaggerations rather than complete falsifications.

Question 26

Which of the following statements is true regarding nonverbal communication skills of men and women?

A) As compared to men, women are more skilled in terms of nonverbal expression, but are not better at detecting deception.
B) As compared to women, men are better at detecting feelings but are not necessarily better at detecting deception.
C) In terms of nonverbal reception, women are better than men at recognizing covert messages, such as discrepant or deceptive communication.
D) As compared to men, women are less skilled in terms of nonverbal expression.

Question 27

You are discussing a new project proposal with one of your colleagues.After you finish explaining the proposal to him,he indicates that he likes the proposal with the help of a thumbs-up gesture.This gesture is called a(n)________.

A) predictor
B) adaptor
C) illustrator
D) emblem

Question 28

While speaking and listening,more powerful people ________.

A) avoid eye contact with others
B) look more when listening than when speaking
C) do not listen to the other person
D) make more expansive gestures

Question 29

During a negotiation meeting,you notice an inconsistency in the information provided by the opponent.In such a situation,which of the following methods is most likely to be effective in detecting deception?

A) look for microexpressions
B) enrich the mode of communication
C) ask for evidence
D) look for change in the tone of voice

Question 30

Gestures,such as the widening of hands and arms when talking about something that is large,are called ________.

A) illustrators
B) adaptors
C) emblems
D) predictors

Question 31

________ is a social skill having to do with verbal and nonverbal expressiveness.

A) Emotional contagion
B) Self-concordance
C) Charisma
D) Emotional labor

Question 32

Which of the following is a direct method of detecting deception?

A) brainwriting
B) Markov analysis
C) mind mapping
D) triangulation

Question 33

Which of the following types of lies is more likely to be detected by the triangulation method?

A) lies of commission
B) monitoring-dependent lies
C) jocose lies
D) lies of omission

Question 34

James and Patrick are negotiating a contract.During the negotiation,James begins to feel that he cannot trust Patrick.Which of the following nonverbal behaviors,if displayed by Patrick,will strengthen James's belief?

A) direct speech
B) lack of eye contact
C) open gestures and behavior
D) forward leaning body posture

Question 35

________ is the ease with which people's feelings can be read from their nonverbal expressive behaviors when they are not trying to deliberately communicate their feelings to others.

A) Emotional labor
B) Spontaneous sending
C) Emotional contagion
D) Self-concordance

Question 36

During a negotiation meeting,you feel that one of the persons from the other party,Jack,is very dominating.Which of the following characteristics does Jack most likely exhibit?

A) Jack uses minimal hand gestures while speaking.
B) Jack tends to speak very loudly and quickly.
C) Jack tends to avoid eye contact with the speaker.
D) Jack usually waits for the other person to speak first.

Question 37

Nonverbal sensitivity can help detect deception.Which of the following statements,if true,will weaken this argument?

A) Nonverbal sensitivity, as a skill, is not correlated with intelligence.
B) Nonverbal expressiveness is linked with social power.
C) Liars can easily manipulate all of their nonverbal cues.
D) People often assert dominance and power through nonverbal cues.

Question 38

Which of the following is least likely to indicate a liar?

A) response latency
B) higher pitch
C) frequent blinking
D) gaze

Question 39

Which of the following nonverbal behaviors exhibited by an individual indicates that you can trust him or her?

A) direct speech
B) overly serious tone
C) fidgeting
D) lack of eye contact

Question 40

As compared to expressive people,unexpressive people ________.

A) make better first impressions
B) are less liked over time
C) are considered to be more attractive
D) are better at feigning feelings they are not actually experiencing

Question 41

Most negotiators regard themselves as truthful and honest and their opponents as dishonest.This indicates a(n)________ bias.

A) anchoring
B) egocentric
C) framing
D) distinction

Question 42

Which of the following paraverbal cues has the least positive correlation with deception?

A) pitch
B) response latency
C) speech errors
D) message duration

Question 43

In a negotiation,the negotiators of OneTime accused those of Bluegray of exaggerating the facts to make their case more favorable.OneTime's negotiators asserted that a negotiation was impossible if both parties were not honest.Bluegray challenged OneTime's negotiators saying that they had withheld information that might have changed their opinion.Which of the following is evident in this situation?

A) confirmation bias
B) cognitive bias
C) egocentric bias
D) selection bias

Question 44

Which of the following statements is true regarding illustrators?

A) Usually, when people lie, their use of illustrators increases.
B) Illustrators symbolize certain messages, such as the North American thumbs-up for "okay."
C) Use of illustrators decreases when people are more involved with what is being said.
D) Illustrators are used to help explain ideas that are difficult to put into words.

Question 45

If someone wants to lie about a closing date,it would be important to determine what kind of closing date is preferred by the target (one cannot assume early or late).This is an example of a ________.

A) jocose lie
B) lie of omission
C) monitoring-dependent lie
D) lie of commission

Question 46

Differentiate between monitoring-dependent lies and monitoring-independent lies.

Question 47

Which of the following indicators is reliably associated with deception?

A) speech rate
B) pitch
C) repetitions
D) number of words

Question 48

What are the various components of nonverbal communication?

Question 49

Which of the following paraverbal cues is negatively correlated with deception?

A) message duration
B) speech errors
C) pitch
D) response latency

Question 50

________ are nonverbal cues people show on their face for about one-tenth of a second.These cues reveal how a person is truly feeling,but because of social pressure and self-presentation they are quickly wiped away.

A) Emblems
B) Illustrators
C) Microexpressions
D) Adaptors