Deck 1: Managers and Management

Question 1

Managers who are effective at meeting organizational goals always act efficiently.

Answer 1

False

Question 2

In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.

Answer 2

True

Question 3

Providing motivation is part of the controlling function of management.

Answer 3

False

Question 4

Fayol's management processes are completely equivalent to Mintzberg's management roles.

Question 5

A goal of efficiency is to minimize output costs while maximizing input costs.

Question 6

Most people who study management think that Fayol's categories are more useful than Mintzberg's.

Question 7

Determining who reports to whom is part of the controlling function of management.

Question 8

Supervisors and team leaders may both be considered first-line managers.

Question 9

The four contemporary management processes are planning, organizing, leading, and commanding.

Question 10

Effectiveness refers to the relationship between inputs and outputs.

Question 11

A typical first-level manager spends more of his or her time leading than planning.

Question 12

A manager does not work directly on tasks for the organization.

Question 13

Part of what defines an organization is its purpose.

Question 14

Deciding who will be assigned to which job is a part of the leading function of management.

Question 15

A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.

Question 16

In order to be considered a manager, an individual must direct or oversee the work of others.

Question 17

Effectiveness refers to the attainment of the organization's goals.

Question 18

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.

Question 19

Defining goals is a key part of the organizing function of management.

Question 20

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 21

A fraternity is an example of an organization because it is comprised of people who ________.

A)share the same values, traditions, and customs
B)share the same goals and values
C)share goals and function within a common structure
D)function under the same set of rules and regulations

Question 22

All organizations have ________ that define(s)the organization's purpose and reason for existing.

A)limits
B)rules
C)structure
D)goals

Question 23

A business can have 350 employees and still be considered a small business.

Question 24

The study of economics is useful only to top managers.

Question 25

Which of the following is the most accurate statement regarding managers in today's world?

A)There is greater variety of managers with respect to age, ethnicity, and gender than ever before.
B)Managers are found almost exclusively in large corporations that have more than 500 employees.
C)Managers are found almost exclusively in for-profit organizations.
D)More than half of today's managers are women.

Question 26

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

Question 27

An organization is ________.

A)the physical location where people work
B)any collection of people who perform similar tasks
C)a deliberate arrangement of people to accomplish some specific purpose
D)a group of individuals focused on profit-making for their shareholders

Question 28

All managers devote at least some of their time to planning.

Question 29

One of the common characteristics of all organizations is ________ that define(s)rules, regulations, and values of the organization.

A)a set of written bylaws
B)an explicit goal
C)a systematic structure
D)a stated purpose

Question 30

A manager in a large business generally will spend more of his or her time as a spokesperson and entrepreneur than his or her counterpart in a small business.

Question 31

Which of the following is a key difference between managerial and nonmanagerial employees?

A)Managerial employees receive higher pay compensation.
B)Nonmanagerial employees have less formal education.
C)Nonmanagerial employees do not oversee the work of others.
D)Managerial employees work longer hours.

Question 32

Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.

Question 33

The primary job of a manager is to ________.

A)make decisions that help an organization grow
B)tackle tasks that are too difficult for nonmanagerial employees
C)coordinate between organization leaders and ordinary employees
D)direct and oversee the work of others

Question 34

Technical skills involve a manager's ability to think logically and effectively about abstract situations.

Question 35

Supervisor is another name for which of the following?

A)team leader
B)middle manager
C)first-line manager
D)top manager

Question 36

Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

Question 37

The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

Question 38

Studying management can be extremely useful even for those who don't plan to be managers themselves.

Question 39

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

A)team leader
B)top manager
C)department head
D)project leader

Question 40

The work of a manager ________.

A)is strictly limited to overseeing and monitoring the work of others
B)may involve performing tasks that are not related to overseeing others
C)involves only high-level tasks that require a sophisticated skill set
D)does not involve interaction with nonmanagerial employees

Question 41

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

A)team leaders
B)middle managers
C)first-line managers
D)top managers

Question 42

Today, the basic management functions are considered to be ________.

A)planning, coordinating, leading, and monitoring
B)planning, organizing, leading, and motivating
C)commanding, organizing, leading, and decision making
D)planning, organizing, leading, and controlling

Question 43

Which of the following might be an example of increased efficiency in manufacturing?

A)cutting the amount of labor required to make the product
B)cutting the price of the product
C)increasing sales of the product
D)increasing advertising for the product

Question 44

A candy manufacturer would increase both efficiency and effectiveness by making ________.

A)better candy at the same cost
B)better candy at a lower cost
C)the same candy at a lower cost
D)the same candy at the same cost

Question 45

Which is an important job responsibility for a middle manager?

A)defining the organization's long-term goals
B)translating goals defined by top managers into action
C)helping top managers define goals
D)performing tasks that are not related to long-term goals

Question 46

A major contribution that Taylor made to the study of management was ________.

A)to measure efficiency on a 4-star scale
B)to identify the one best way to get a job done
C)to identify the three best ways to get a job done
D)to measure inefficiency on a 4-star scale

Question 47

Another term for efficiency is ________.

A)doing the right things
B)doing things right
C)making sure things get done
D)doing things at the right time

Question 48

Effectiveness is synonymous with ________.

A)cost minimization
B)smart management
C)goal attainment
D)efficiency

Question 49

Which of the following identifies a manager who does NOT typically supervise other managers?

A)unit chief
B)shift manager
C)vice president
D)division manager

Question 50

Good management strives for ________.

A)low efficiency and high effectiveness
B)high efficiency and low effectiveness
C)high efficiency and high effectiveness
D)moderate efficiency and moderate effectiveness

Question 51

How many management functions were originally proposed by Henri Fayol?

A)three: plan, organize, lead
B)four: plan organize, lead, control
C)five: plan, organize, command, coordinate, control
D)ten: 3 interpersonal, 3 informational, 4 decisional

Question 52

The "father" of scientific management was ________.

A)Henri Fayol
B)Robert L. Katz
C)Henry Mintzberg
D)Frederick Winslow Taylor

Question 53

A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________.

A)increase effectiveness without increasing efficiency
B)increase efficiency without increasing effectiveness
C)increase both effectiveness and efficiency
D)decrease both effectiveness and efficiency

Question 54

All levels of management between the supervisory level and the top level of the organization are termed ________.

A)middle managers
B)first-line managers
C)supervisors
D)team leaders

Question 55

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

A)Workers "took it easy" on the job.
B)Workers employed different techniques for the same job.
C)Workers would only attempt to perform a job if they were shown to have aptitude for it.
D)Worker output was only about one-third of what was possible.

Question 56

Another term for effectiveness is ________.

A)doing the right things
B)doing things right
C)doing things intelligently
D)doing things when necessary

Question 57

Which of the following is NOT considered to be a part of the planning function of a manager?

A)defining goals
B)motivating
C)mapping out strategy
D)making decisions

Question 58

Which of the following is a member of the lowest level of management?

A)a nonmanagerial employee
B)an individual involved in defining the organization's philosophy
C)a vice president
D)a middle manager

Question 59

Efficiency refers to ________.

A)the relationship between inputs and outputs
B)the additive relationship between inputs and outputs
C)the inverse relationship between inputs and outputs
D)decreasing inputs only

Question 60

Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.

A)the functions of management
B)ethics-based management
C)management skills
D)scientific management

Question 61

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

A)entrepreneur
B)monitor
C)disseminator
D)spokesperson

Question 62

Organizing includes ________.

A)defining organizational goals
B)resolving conflicts
C)motivating organizational members
D)determining who does what tasks

Question 63

Giving a speech at an organization banquet would fall into which Mintzberg category?

A)informational
B)interpersonal
C)decisional
D)entrepreneurial

Question 64

An important part of the controlling function is ________.

A)evaluating
B)structuring
C)coordinating
D)punishing

Question 65

Non-profit organizations are different from for-profit organizations primarily ________.

A)in the way make decisions
B)in the way they measure success
C)in the way they motivate employees
D)in how they hire employees

Question 66

The emphasis that managers give to various activities is generally based on their ________.

A)organizational level
B)tenure with the organization
C)experience in their field
D)skill specialty

Question 67

Which of the following is NOT an example of a decisional role according to Mintzberg?

A)spokesperson
B)entrepreneur
C)disturbance handler
D)resource allocator

Question 68

In a small organization, which of the following is NOT likely to be true?

A)Planning is not likely to be an orchestrated ritual.
B)Relationships are more likely to be informal.
C)Workers are likely to be observed by computerized monitoring systems.
D)The design of the organization is likely to be less structured and complex.

Question 69

Resolving a conflict would be considered to fall under which managerial function?

A)controlling
B)planning
C)directing
D)leading

Question 70

Which of the following proved to be a surprising result of Mintzberg's data?

A)Executives were not efficient.
B)Managers were deliberate, reflective thinkers who methodically mapped out strategies.
C)Managers could spend hours on a single activity during a typical day.
D)Managers spent only a short period of time on each activity.

Question 71

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

A)informational
B)figurehead
C)liaison
D)decisional

Question 72

Mintzberg developed his ten managerial roles by ________.

A)sending out questionnaires to thousands of managers
B)observing hundreds of managers over several years
C)closely monitoring the work activities of five chief executives
D)using common sense to analyze the situation

Question 73

Why is a negotiator a decisional role according to Mintzberg?

A)Negotiation requires taking a position and deciding how and when to compromise.
B)Negotiation requires a manager to be able to deal with money.
C)The task of negotiation is taken on only by the decision makers who are always top managers.
D)Negotiation requires no interpersonal or informational skill.

Question 74

The managerial role that changes the least between middle and top managers is ________.

A)planning
B)organizing
C)controlling
D)leading

Question 75

The four managerial functions first described by Fayol are considered "classical" because ________.

A)they were devised a long time ago
B)most sources use them to categorize managers
C)they date back to ancient Greece and Rome
D)they are no longer popular today

Question 76

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

A)Henri Fayol
B)Robert L. Katz
C)Henry Mintzberg
D)Henry Ford

Question 77

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

A)leader
B)monitor
C)disseminator
D)liaison

Question 78

One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.

A)leader
B)resource allocator
C)monitor
D)negotiator

Question 79

The role of ________ is more important for managers of small organizations than for managers working in large corporations.

A)disseminator
B)spokesperson
C)entrepreneur
D)resource allocator

Question 80

The controlling management function is largely a matter of ________.

A)resolving conflicts
B)determining what needs to be done
C)monitoring to see that tasks are accomplished
D)enforcing rules for employees