Deck 14: Operations,quality,and Productivity

Question 1

Technology is the function concerned with transforming resource inputs into product outputs.

Answer 1

False

Question 2

The tangibility of products refers to whether the products are tangible,intangible,or mixed.

Answer 2

True

Question 3

"Quality is a virtue of design" means that since design is so important,it should be done solely by the department responsible for design to ensure fewer problems in the process.

Answer 3

False

Question 4

Product layout is associated with make-to-stock and assemble-to-order levels of customer involvement,flexible repetitive process or continuous process operations,and capital intensity.

Question 5

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from creativity to delivery.

Question 6

Facility layout refers to the spatial arrangement of physical resources relative to each other.

Question 7

Individual process operations have the most flexibility.

Question 8

The product design includes the number of product lines,the number of products offered within each line,and the mixture of goods and services within each line.

Question 9

An organization that can turn a creative idea into an innovation,sell it,and deliver it to increase customer value has a first-mover competitive advantage.

Question 10

Automation uses computers to design or manufacture goods.

Question 11

Repetitive process operations are primarily used for made-to-stock or assembled-to-order goods.

Question 12

Fixed-position layout is associated with make-to-stock and assemble-to-order levels of customer involvement,flexible project process operations,and balanced intensity.

Question 13

Computer-assisted manufacturing includes computer-aided design (CAD),computer-integrated design (CID),and computer-aided manufacturing (CAM).

Question 14

The current trend is to offer less flexible manufacturing than offered in the past.

Question 15

Assemble-to-order operations are carried out only after an order has been received from a specific customer.

Question 16

Operations is the function that monitors and controls the financial part of producing a product or service.

Question 17

Cellular layout is associated with make-to-stock and assemble-to-order levels of customer involvement,relatively flexible batch process operations,and a balanced intensity.

Question 18

The level of customer involvement refers to the amount of input from customers,which determines whether operations are make-to-stock,assemble-to-order,or make-to-order.

Question 19

In labor-intensive operations,machines do most of the work.

Question 20

Automobiles are examples of continuous process operations outputs.

Question 21

Priority scheduling is the continuing evaluation and reordering of the sequence in which products will be produced.

Question 22

Inventory control is the process of managing raw materials,work-in-process,finished goods,and in-transit goods.

Question 23

Capacity is the amount of products produced during the peak shift.

Question 24

Quality control is much broader in scope than TQM.

Question 25

Gantt charts,like planning sheets,are appropriate when independent sequential steps are needed to accomplish the objective.

Question 26

Scheduling is the process of listing activities that must be performed to accomplish an objective.

Question 27

The critical path is the most time-consuming series of activities in a PERT network.

Question 28

Inventory is the stock of materials held for future use.

Question 29

Quality assurance is the process of ensuring that all types of inventory meet standards.

Question 30

Just-in-time (JIT)inventory is a system that integrates operations and inventory control with complex ordering and scheduling.

Question 31

Supply chain management is the process of coordinating all the activities involved in producing a product and delivering it to the customer.

Question 32

Radio-frequency identification (RFID)is an automatic identification method,relying on storing and remotely retrieving data using devices called RFID tags.

Question 33

Calculating EOQs is a part of supply chain management.

Question 34

Materials requirement planning (MRP)is a system that integrates operations and inventory control with complex ordering and scheduling.

Question 35

Work-in-process is material that has had some transformation but is not yet an output.

Question 36

The three methods used to schedule operations are first come-first served,earliest due date,and shortest operating time.

Question 37

The International Standards Organization certifies firms that meet set quality standards.

Question 38

Routing is the continuing evaluation and reordering of the sequence in which products will be produced.

Question 39

The planning sheet has an advantage over the Gantt chart in that it places progress toward the objective as a control technique.

Question 40

Location is the physical geographic site of facilities.

Question 41

Productivity is measured by multiplying inputs by the outputs.

Question 42

The cost of poor quality is typically 20 to 30 percent of revenues.

Question 43

The Pareto Principle states that when performance is out of control,manufacturers should first look at the usual "vital few" reasons (20 percent),and most of the time (80 percent)they will have a standing-plan solution.

Question 44

Philip B.Crosby emphasized quality as a virtue of design.

Question 45

Productivity is a performance measure relating outputs to inputs.

Question 46

The use of strategies to increase the speed with which an organization goes from creativity to delivery is known as:

A) operations.
B) time-based competition.
C) process improvements.
D) concurrent development.

Question 47

Haircuts,dry cleaning,and legal advice are __________ products.

A) tangible
B) intangible
C) mixed
D) both tangible and intangible

Question 48

Most goods in retail stores are from __________ operations.

A) make-to-stock
B) make-to-order
C) assemble-to-order
D) assemble-to-stock

Question 49

Six Sigma's goal is only 1.4 defects or mistakes per million operations.

Question 50

Statistical process control (SPC)is the process of ensuring that all types of inventory meet standards.

Question 51

Burger King emphasizing "having it your way" illustrates which level of customer involvement?

A) make-to-stock
B) make-to-order
C) assemble-to-order
D) assemble-to-stock

Question 52

Maintaining the value of the outputs while decreasing the value of the inputs is one way to increase productivity.

Question 53

__________ operations have the highest level of customer involvement.

A) Make-to-stock
B) Make-to-order
C) Assemble-to-order
D) Assemble-to-stock

Question 54

Which of the following is NOT a level of customer involvement?

A) assemble-to-stock
B) make-to-stock
C) assemble-to-order
D) make-to-order

Question 55

__________ process operations produce outputs in an assembly-line structure,where employees and equipment are quite specialized in function and location.

A) Project
B) Repetitive
C) Batch
D) Individual

Question 56

__________ is the function concerned with transforming resource inputs into product outputs.

A) Production
B) Transformation
C) Operations
D) Technology

Question 57

Automobiles,computers,and books are __________ products.

A) tangible
B) intangible
C) mixed
D) both tangible and intangible

Question 58

Armand V.Feigenbaum said that maintaining quality is expensive and focusing on improving quality will not lower costs.

Question 59

The balanced scorecard (BSC)measures financial,customer service,and internal business performance,as well as learning and growth performance.

Question 60

The production of gas and oil,electricity,and chemicals exemplify __________ process operations.

A) continuous
B) repetitive
C) batch
D) project

Question 61

A capital-intensive,repetitive continuous process operation uses a __________ layout.

A) product
B) process
C) cellular
D) fixed-position

Question 62

A labor-intensive,make-to-order individual process operation uses a __________ layout.

A) product
B) process
C) cellular
D) fixed-position

Question 63

"Quality is a virtue of design" means that if products are well designed,with cross-functional team input to ensure customer value,:

A) servicing the product will be less costly.
B) there will be fewer operations problems.
C) the product will be easier to sell.
D) all of these

Question 64

Product layout is associated with all of the following EXCEPT:

A) a make-to-stock level of customer involvement.
B) flexible individual process operations.
C) capital intensity.
D) an assemble-to-order level of customer involvement.

Question 65

Cellular layout is associated with all of the following EXCEPT:

A) flexible project process operations.
B) balanced intensity.
C) a make-to-stock level of customer involvement.
D) an assemble-to-order level of customer involvement.

Question 66

Process layout is associated with all of the following EXCEPT:

A) flexible individual process operations.
B) labor intensity.
C) balanced intensity.
D) an assemble-to-order level of customer involvement.

Question 67

Construction of office buildings and airplanes uses a __________ layout.

A) product
B) process
C) cellular
D) fixed-position

Question 68

Which of the following is NOT a type of facility layout?

A) product
B) process
C) flexible-position
D) cellular

Question 69

__________ is the continuing evaluation and reordering of the sequence in which products will be produced.

A) Priority scheduling
B) Capacity planning
C) Process management
D) Routing

Question 70

Fixed-position layout is associated with all of the following EXCEPT:

A) flexible project process operations.
B) a make-to-order level of customer involvement.
C) an assemble-to-order level of customer involvement.
D) capital intensity.

Question 71

An automotive assembly line or automatic car wash exemplifies __________ process operations.

A) continuous
B) repetitive
C) batch
D) individual

Question 72

__________ process operations produce outputs that are low in volume,high in variety,and require a relatively long period of time to complete.

A) Project
B) Repetitive
C) Batch
D) Individual

Question 73

Computer-aided manufacturing includes all of the following EXCEPT:

A) computer-integrated manufacturing (CIM).
B) computer-integrated design (CID).
C) computer-aided design (CAD).
D) computer-aided manufacturing (CAM).

Question 74

__________ process operations are primarily used for made-to-stock or assembled-to-order goods.

A) Continuous
B) Batch
C) Individual
D) Project

Question 75

__________ layout is associated with make-to-stock and assemble-to-order levels of customer involvement,relatively flexible batch process operations,and a balanced intensity.

A) Product
B) Process
C) Cellular
D) Fixed-position

Question 76

Job shops that produce outputs to customer specifications exemplify __________ process operations.

A) continuous
B) repetitive
C) individual
D) project

Question 77

Which of the following is NOT a category of capital intensity?

A) capital-intensive operations
B) labor-intensive operations
C) balanced-intensity operations
D) technology-intensive operations

Question 78

__________ process operations produce outputs to customer specifications.

A) Project
B) Repetitive
C) Batch
D) Individual

Question 79

__________ process operations produce different outputs with the same resources.

A) Project
B) Repetitive
C) Batch
D) Individual

Question 80

The product mix includes:

A) the number of product lines.
B) the number of products offered within each product line.
C) the mixture of goods and services within each product line.
D) all of these