Deck 10: Information Systems Within the Organization

Question 1

HR Information Management System was originally for benefits and tracking vacation.

Answer 1

True

Question 2

Business processes may be located within one functional area or may span multiple functional areas.

Answer 2

True

Question 3

Information systems can be function-specific.

Answer 3

True

Question 4

FAIS are not necessary if an ERP system has been installed.

Question 5

The POM function within an organization monitors the customer sales activity.

Question 6

When you make a purchase online, that transaction is an example of batch processing.

Question 7

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Question 8

The functional area information systems are the most fundamental information systems in the organization.

Question 9

Greg is mowing lawns in the neighborhood for the summer. He does not need an information system.

Question 10

Historically, the functional area information systems were developed independently of one another.

Question 11

An example of a transaction in a HRIS application is adding a new employee.

Question 12

TPSs provide data that can be stored in the organization's databases.

Question 13

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

Question 14

In general, organizations try to automate data entry as much as possible.

Question 15

The Information systems (IS)of an organization are intended to support internal processes, therefore all information systems must be owned by the organization itself.

Question 16

Airgas chose to implement SAP "as-is" to adopt the industry's best practices.

Question 17

Functional Area Information Systems support major portions of an enterprise.

Question 18

The biggest measure of IT success, however, is not whether GM's in-house IT function is better than that of outside vendors, but whether it's better than that of its competitors.

Question 19

The information systems for Accounting and Finance could contain control and auditing processes.

Question 20

Source data automation involves collecting data from sensors.

Question 21

Comparative reports compare things.

Question 22

ERP systems always provide a competitive advantage because they make a business so much more efficient.

Question 23

An organization has to own all of the information systems it uses.

Question 24

Financial management, operations management, and human resource management are extended ERP modules.

Question 25

Ad hoc reports are run weekly.

Question 26

Best practices are the most successful solutions or problem-solving methods for achieving a business objective.

Question 27

Which of the following is false?

A)Corporate data is supplied by Transaction processing systems.
B)Information systems are only used by large organizations.
C)Reports from information systems are used in all levels of the organization.
D)Data from TPS systems feeds ERP systems.
E)Information systems within an organization support internal and external processes.

Question 28

Which of the following is NOT a requirement for a TPS?

A)Avoid errors
B)Efficiently handle data in high volumes
C)Provide data analysis capabilities
D)Scalability

Question 29

A company that implements an ERP system must rework their business processes to meet the procedures established by their ERP systems to gain significant benefits.

Question 30

Which of the following is true?

A)Transactions are only critical to the area they occur in.
B)Transactions can only involve one database.
C)Transactions can only involve one computer.
D)The actual processing of a Transaction has to be standard.
E)Transactions generate a small volume of data.

Question 31

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Question 32

Organizations that use ERP systems are more agile and adaptive.

Question 33

ERP II systems are considered 3ʳᵈ generation ERP systems.

Question 34

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

Question 35

ERP systems cannot manage cross departmental processes.

Question 36

Drill down reports are produced at scheduled intervals.

Question 37

Disney's Yield Management System (YMS)implemented fixed pricing strategy, based on understanding, anticipating, and influencing consumer behaviour to maximize revenue.

Question 38

Key-indicator reports shows data at a greater level of detail.

Question 39

Exception reports show a greater level of detail than is included in routine reports.

Question 40

ERP systems integrate the planning, management and use of all resources of the organization.

Question 41

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?

A)Adding a new client to his list.
B)Mowing a client's lawn
C)Buying gas for his mower
D)Driving to the client's house
E)Getting paid by the client

Question 42

The "virtual close" is part of the _________ functional area.

A)Accounting and Finance
B)Human Resource Management
C)Marketing
D)Production/Operations Management

Question 43

Data that have been processed by the organizations _____ are inputs into the organization's database.

A)office automation systems
B)Transaction processing systems
C)decision support systems
D)digital dashboards

Question 44

Which of the following is not a characteristic of a transaction processing system?

A)Small volumes of data are processed
B)TPS functions tend to be standard
C)Provide input for other business systems
D)High level of accuracy, data integrity, and security
E)Handle data in high volumes

Question 45

Which of the following is not an example of a transaction?

A)A person hired
B)A payroll check generated
C)A service sold
D)Printing a report
E)Checking out at Walmart

Question 46

Batch processing is when the firm collects data from transactions __________, places them in groups, then prepares and processes the batches ___________.

A)as they occur, as they occur
B)as they occur, periodically
C)periodically, as they occur
D)periodically, periodically

Question 47

Which of the following is not a process within an information system for Human Resource Management?

A)Benefits administration
B)Firing decisions
C)Peer evaluations
D)Recruitment
E)Training

Question 48

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

A)low, repetitive, difficult
B)high, repetitive, easy
C)high, different, difficult
D)low, different, easy
E)high, different, easy

Question 49

Which of the following is not a function of functional area information systems?

A)Providing information to managers in the functional areas
B)Supporting the managerial tasks of planning, organizing, and controlling operations
C)Providing information mainly in the form of reports
D)Providing data from business events to the corporate database
E)Providing analysis capabilities to middle level managers and staff

Question 50

Functional area information systems provide ___________ mainly to lower- and middle-level managers in the functional areas via a variety of reports.

A)data
B)knowledge
C)information
D)wisdom

Question 51

Calculating and crediting interest to your savings account at your bank once a month, it is called a:

A)Process
B)Function
C)Calculation
D)Transaction
E)Decision

Question 52

Which of the following is false?

A)Inventory management determines how much inventory to order.
B)Large companies sometimes allow their vendors to manage their inventory.
C)The POM function within an organization monitors sales.
D)Quality control used by manufacturing units uses metrics.
E)Computer systems can be used to integrate all aspects of product design.

Question 53

____________ is when business transactions are processed as soon as they occur.

A)Batch processing
B)OLAP
C)OLTP
D)Source data automation

Question 54

Which of the following is false?

A)TPS need large computers to process the transactions.
B)Business transactions can be processed when they occur.
C)Business transactions can be processed after they occur.
D)Data for transactions can be collected by sensors.
E)A transaction is a business event.

Question 55

The most fundamental information systems in an organization are:

A)Office automation systems
B)Decision support systems
C)Functional area information systems
D)Transaction processing systems
E)Business intelligence systems

Question 56

Business transactions that are processed as they occur is an example of

A)batch processing
B)source data automation
C)OLTP
D)TPS
E)ESS

Question 57

Which of the following is not a process within an information system for Accounting and Finance?

A)Budgeting
B)Managing Currencies
C)Inventory management
D)Auditing
E)Expense management

Question 58

When interest is credited to your savings account at your bank, it is called a:

A)Process
B)Function
C)Calculation
D)Transaction
E)Decision

Question 59

The activities below are supported by a Human Resources Functional Information Systems except:

A)Training
B)Employee records
C)Benefits administration
D)Performance evaluation
E)Quality control

Question 60

General Motors decided _________ was a better strategy because ____________.

A)insourcing; IT specialty companies can deliver technology that is cheaper
B)insourcing; GM can deliver technology that is better aligned to its unique needs
C)outsourcing; IT specialty companies can deliver technology that is cheaper
D)outsourcing; GM can deliver technology that is better aligned to its unique needs
E)None of the above

Question 61

_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.

A)Transaction processing systems
B)Supply chain management systems
C)Functional area information systems
D)Enterprise resource planning systems
E)Corporate extranets

Question 62

ERP systems are designed to break down ____________.

A)expert systems
B)FAISs
C)information silos
D)TPSs

Question 63

Which of the following is NOT a benefit Airgas received by implementing SAP?

A)Better price management
B)Competitiveness
C)Leaner operating costs
D)Small increase in revenue

Question 64

Enterprise resource planning systems take a(n)_____ view of the overall organization.

A)User's
B)Management
C)Functional
D)Business process
E)Transactional

Question 65

______________________ take a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.

A)Enterprise resource planning systems
B)Customer relationship management system
C)Supply chain management systems
D)Financial Management Systems
E)None of the above

Question 66

_____ are the most successful solutions or problem-solving methods for achieving a business objective.

A)Business functions
B)Best practices
C)Optimal strategies
D)Business processes
E)Enterprise solutions

Question 67

Which of the following is false about ERP II systems?

A)They utilize the Web.
B)They include human resources processes.
C)Functionality is delivered as e-business suites.
D)They support internal- facing applications as well as external-facing applications.
E)These ERP systems have no optional modules.

Question 68

The ________ generation of ERP was designed to address back-office business processes.

A)1ˢᵗ
B)2ⁿᵈ
C)3ʳᵈ
D)4ᵗʰ

Question 69

MRP is part of the ______________ functional area.

A)Accounting and Finance
B)Human Resource Management
C)Marketing
D)Production/Operations Management

Question 70

The characteristics of ERP systems include all of the following except:

A)Integrating the planning, management, and use of all resources of the organization
B)Providing information necessary to control the business processes of the organization
C)Including a set of interdependent software modules
D)Typically fitting an organization's existing business processes
E)They are expensive and time-consuming

Question 71

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

A)unstructured, business processes
B)structured, reporting relationships
C)structured, accounting processes
D)unstructured, inventory control
E)structured, business processes

Question 72

Which of the following is a benefit of ERP systems?

A)Business process adaptation
B)Complexity
C)Cost
D)Flexibility

Question 73

_________ integrate the planning, management and use of all resources of the organization.

A)ERP systems
B)Expert systems
C)FAISs
D)TPSs

Question 74

Which of the following is a limitation of ERP systems?

A)Cost
B)Decision-making
C)Efficiency
D)Flexibility

Question 75

Which of the following is false?

A)Functional area information systems were usually developed independently.
B)Functional area information systems easily communicate with each other.
C)ERP systems are designed to integrate business processes.
D)ERP systems use a common database.
E)ERP systems integrate functional areas within an organization.

Question 76

Which of the following was not included in early ERP systems?

A)Sales and Marketing
B)Inventory Control
C)Order Entry
D)Distribution
E)Raw materials management

Question 77

Which of the following is false?

A)Breaking down functional silos makes an organization more adaptive.
B)An organization doesn't have to use the business processes coded into the ERP.
C)ERP systems change an organization's business processes.
D)ERP systems are time consuming to implement.
E)ERP systems require functional areas to work together.

Question 78

The drawbacks of ERP systems include all of the following except:

A)They are complex
B)They are expensive
C)They are time-consuming to implement
D)Companies may need to change existing business processes to fit the software
E)They consist of modules

Question 79

Which of the following is false?

A)ERP systems are an evolution of functional area information systems.
B)ERP systems look the same to users as functional area information systems.
C)ERP systems have much the same functionality as functional area information systems.
D)ERP systems produce the same reports as functional area information systems.
E)ERP systems use the same data as functional area information systems.

Question 80

_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.

A)Functional area information systems
B)Supply chain management systems
C)Transaction processing systems
D)Office automation systems
E)ERP II systems